ToyTec Lifts

Complaint: [redacted] I am rejecting this response because:I certainly did not expect toytec to do what is right in this case as they have chosen not to do what is right up to this point Maybe one should read all the fine print on every web site that one does business with but in general I doubt that is standard practice I instead try and do business with reputable firms who care about their customers, in this case even though toytec did nothing wrong, it was their shipper who chose not to deliver the parts even though through contact with the customer (me) they were authorized to do so It was also the shippers (***) choice to drop my package at [redacted] (again not toytec fault) but certainly not my fault either [redacted] choice of incompetent workers manning their store is again beyond my control.Who is left holding the bag for this comedy of errors, me, the customer who ordered and paid in good faith I am forced to pay for choices/incompetence that had nothing to do with me I still contend that if toytec cared about their customer they would credit me what they owe and then get restitution from *** That is reasonable and possible, they simply choose to take the easy way out and mistreat me Sincerely, [redacted]

Hello, According to our records, this customer has already received a full refund via a chargebackAttached you can see the customer paid $He sent the product back to us and we credited him $He then performed a chargeback and was awarded $432.79, which is the full amount he
paidHe also placed a second order for $242.89, which we credited $He then performed a chargeback and was awarded $which is the full amount he spentThe customer is not due any money and has received a full refundShipping is a cost which incurred by the customer is also incurred by ToytecToytec does not provide shipping services, we use outside companies such as *** and the ***In this case, Toytec processed the customer order promptly and shipped all parts within a timely mannerOnce the package leaves our facility, we do not have controlThe shipping company is responsible and all policies afterwords are held by the shipping company which in this instance is *** has made all attempts to deliver the package on time, however the customer was not availableBecause situations in every day life occur, there cannot be a guaranteeWe do offer the option to ship directly to the dealer or another location if the customer would have called prior to his order and provided proof of identificationThe customer placed the order on our website and chose to ship to his houseOur policy, which is posted on our webstite and was agreed to upon placing the order on our website clearly states: SHIPPING - We try our best to ship orders within business hoursMost in stock parts ship the same day if the order is placed before 2PM MST- Toytec Lifts will make NO guarantees on delivery date or shipping date regardless of shipping method selectedAll shipping times do not include the day of the shipment, holidays, or weekendsOur business hours are Mon-Fri, 8am-5pm MST - Some or all packages we ship may require a signature at the time of delivery*** will make attempts to deliver your packageIf on the 3rd attempt no one is available to sign for the package, it will be returned to usYou will be responsible for all return shipping to Toytec Lifts and any charges to re-ship the package back to you- Any missing, damaged, or incorrect parts must be reported within business days of receiving your shipment- Any orders over $will require a direct signature - DO NOT SCHEDULE INSTALL APPOINTMENTS UNTIL YOU RECEIVE THE PACKAGES, INSPECT COMPONENTS, AND VERIFY EVERYTHING YOU NEED IS IN THE BOXESThis will ensure that inadvertent shipping delays (severe weather, missing or misdirected packages, damage during shipping, etc.) do not lead to missing appointmentsOur policy also states there is a restock feeIn this case, we did reduce the restock fee to 5% to cover packaging costs and to help the customer outReceiving your refund Toytec Lifts tries to process all returns within hours of receiving your returnALL refunds carry a minimum restocking fee of 15% from the original purchase priceAll returned items must be unused, non-installed, new, and in saleable conditionAny and all shipping and handling fees are not refundableIf you are returning your product for a refund please allow up to business days for the credit to appear on your accountRefunds will only be credited to the original purchaser and the original payment method (Credit Card, ***, etc.)

Hello, According to our records, this customer has already received a full refund via a chargeback Attached you can see the customer paid $He sent the product back to us and we credited him $He then performed a chargeback and was awarded $432.79, which is the full amount he
paidHe also placed a second order for $242.89, which we credited $He then performed a chargeback and was awarded $which is the full amount he spentThe customer is not due any money and has received a full refund Shipping is a cost which incurred by the customer is also incurred by ToytecToytec does not provide shipping services, we use outside companies such as *** and the *** In this case, Toytec processed the customer order promptly and shipped all parts within a timely mannerOnce the package leaves our facility, we do not have controlThe shipping company is responsible and all policies afterwords are held by the shipping company which in this instance is *** has made all attempts to deliver the package on time, however the customer was not availableBecause situations in every day life occur, there cannot be a guaranteeWe do offer the option to ship directly to the dealer or another location if the customer would have called prior to his order and provided proof of identificationThe customer placed the order on our website and chose to ship to his house Our policy, which is posted on our webstite and was agreed to upon placing the order on our website clearly states: SHIPPING - We try our best to ship orders within business hoursMost in stock parts ship the same day if the order is placed before 2PM MST - Toytec Lifts will make NO guarantees on delivery date or shipping date regardless of shipping method selectedAll shipping times do not include the day of the shipment, holidays, or weekendsOur business hours are Mon-Fri, 8am-5pm MST - Some or all packages we ship may require a signature at the time of delivery*** will make attempts to deliver your packageIf on the 3rd attempt no one is available to sign for the package, it will be returned to usYou will be responsible for all return shipping to Toytec Lifts and any charges to re-ship the package back to you - Any missing, damaged, or incorrect parts must be reported within business days of receiving your shipment - Any orders over $will require a direct signature - DO NOT SCHEDULE INSTALL APPOINTMENTS UNTIL YOU RECEIVE THE PACKAGES, INSPECT COMPONENTS, AND VERIFY EVERYTHING YOU NEED IS IN THE BOXESThis will ensure that inadvertent shipping delays (severe weather, missing or misdirected packages, damage during shipping, etc.) do not lead to missing appointmentsOur policy also states there is a restock feeIn this case, we did reduce the restock fee to 5% to cover packaging costs and to help the customer out Receiving your refund Toytec Lifts tries to process all returns within hours of receiving your return ALL refunds carry a minimum restocking fee of 15% from the original purchase price All returned items must be unused, non-installed, new, and in saleable condition Any and all shipping and handling fees are not refundable If you are returning your product for a refund please allow up to business days for the credit to appear on your account Refunds will only be credited to the original purchaser and the original payment method (Credit Card, ***, etc.)

Initial Business Response /* (1000, 5, 2015/05/13) */
This customer has been Un-reasonable demanding us cover Towing, loss of work, and use of his vehicleWe have spent a great deal of time trying to figure out a resolution with the manufacturer of the failed partThis part he had problems with
was originally purchased in He did get a replacement set under warranty which He incorrectly installed rusulting in failureThe parts are manufactured by another company; *** *** *** they have advised us the replacement part was incorectly installed by ***We have advised him to contact them and provided *** their contact informationWe were told he was offered another set for free and he said he didn't want them
We do not cover labor, towing, loss of use or any other expences that could be incured as a result of a failed part we sell, this is clearly stated in the terms and conditions *** agreed to at the time of the order, this policy is an industry standard
Initial Consumer Rebuttal /* (3000, 8, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Customers can only install products per the instructions sent & they were followed correctlyThe manufacturer stated they have had problems like this beforeHow can ToyTec Lift say the product was installed incorrectly? How could they honestly make that statement?
I was previously referred to *** *** to replace the bushings they had pre-installed, in the product, and having to do this at my expense and timeThat was the first indication that I had this product was not up to par
This product was purchased through ToyTec Lifts at their recommendationSince the product was purchased through ToyTec, I have been dealing with them
As I have told them, I do not want another bad product from themIt could have caused a very serious accident if not a fatality if this had broken on the highway
I do not want to find myself stranded again in the middle of nowhere and having to find a way to get myself to a paved road for assistanceI am not a kid racing in my $30,*** I am in my 60s and drive with a club
This is a product that should have been made, at a minimum, as well as the original *** partIt is listed as a "light racing" item so it should be stronger than the Toyota part
They should not be making/selling products that install unusually, unlike the the origmanufactured partThat indicates there is something wrong with the way it is made*** does not have any issues with the part they make
I have not asked for a refund of all my towing expense, and repairs by the *** dealerI am just asking that they stand behind the product they list as a "light racing" product and reimburse me for the defective product they sold me
I would still have the original *** part on my vehicle if they had not recommended this as a better product for their lift kit
The product concerned is a part that should not have broken without serious abuse, like someone welding on it or beating on it with a sledge hammer
I am sorry to have had to take this to the Revdex.com, but this is an issue that needs to be addressed so that no one is seriously injured
If they feel that customers are installing this product improperly, they should have a waiver signed by the customer stating that they understand it is not to be installed as a factory *** part
In any case this one was installed as per their instructions they sent with the part
Thank you for your time in reviewing this case
Final Business Response /* (4000, 14, 2015/05/22) */
Our offer to credit in the amount of $is our final offer to resolve this, we could send a *** payment or a check, we do not wish to do business again with *** ***
I will not continue accuasations and pointless arguing back and forth, *** has a string of emails and we have records of phone calls to the point of harassment charges being filed
Final Consumer Response /* (4200, 16, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My original request for a full refund for the defective control arms stands
*** stated that this part is known to have cracked and fail in other casesToyTec Lifts continues to sell this *** product and has refused to refund me for the control arms; and instead offered to give me another known defective setTo anyone this would be unacceptable
No one wants to take the chance of being stranded in the middle of the desert miles from service with a known faulty partIf this had failed on a freeway it had the potential of being a very serious, if not fatal, accident
Their latest offer to refund me for half the purchase price, is insulting and should be a warning to potential customers
Now that Toytec has been supplied with a copy of their invoice showing that they did sell this product to me, they have become defensive, and refer to my standing by my request for a defective product refund as harassmentI am even more discouraged by their unprofessional behavior and lack of ethics

Complaint: ***
I am rejecting this response because:I certainly did not expect toytec to do what is right in this case as they have chosen not to do what is right up to this point. Maybe one should read all the fine print on every web site that one does business with but in general I doubt that is standard practice. I instead try and do business with reputable firms who care about their customers, in this case even though toytec did nothing wrong, it was their shipper who chose not to deliver the parts even though through contact with the customer (me) they were authorized to do so. It was also the shippers (***) choice to drop my package at *** (again not toytec fault) but certainly not my fault either. *** choice of incompetent workers manning their store is again beyond my control.Who is left holding the bag for this comedy of errors, me, the customer who ordered and paid in good faith. I am forced to pay for choices/incompetence that had nothing to do with me. I still contend that if toytec cared about their customer they would credit me what they owe and then get restitution from ***. That is reasonable and possible, they simply choose to take the easy way out and mistreat me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:I certainly did not expect toytec to do what is right in this case as they have chosen not to do what is right up to this point.  Maybe one should read all the fine print on every web site that one does business with but in general I doubt that is standard practice.  I instead try and do business with reputable firms who care about their customers, in this case even though toytec did nothing wrong, it was their shipper who chose not to deliver the parts even though through contact with the customer (me) they were authorized to do so.  It was also the shippers ([redacted]) choice to drop my package at [redacted] (again not toytec fault) but certainly not my fault either.  [redacted] choice of incompetent workers manning their store is again beyond my control.Who is left holding the bag for this comedy of errors, me, the customer who ordered and paid in good faith.  I am forced to pay for choices/incompetence that had nothing to do with me.  I still contend that if toytec cared about their customer they would credit me what they owe and then get restitution from [redacted].  That is reasonable and possible, they simply choose to take the easy way out and mistreat me.
Sincerely,
[redacted]