ToyWiz

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

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** *** *** *** *** *** Thank you for taking the time to read our response to the customer's complaintWe are a third party vendor on the *** MarketplaceThat
means that *** approached us about selling our items on their websiteThis is sort of how Amazon.com operatesThis unfortunately, means we have very little control over the descriptions on the web page as it is not our websiteI explained this to the best of my ability to the customer through emailWe offered them 20% off of the item since they wanted to keep itWe offered this solution and they rejected itWe could have tried to assist them further and find a more suitable solution but we were not given the chance tooThis is the response we received from the customer“I don't want 20% off your junkI want what I orderedSend it to me asap, or I will complain with the Revdex.com and start a small claims action against you and ***Unbelievable!” We could have also accepted a return for the item and refunded them in full for that item if they wanted to return it but they wanted to keep the one they received so that suggestion was not madeThey did not ask for a return tag on that item, which we could have given if they asked to return the itemEven now, the customer does not want to return the itemAll of our products and ***’s item list are connect by UPC codes or the bar codes you see on the product’s packagingFor the item the customer ordered, the whole set of and individual mystery box share the same UPC codeThese barcodes are appointed by the manufacturer*** did not notice that did they did share the same UPC codes and put up the items with the same nameWe rely on customer feedback to find such errorsThe customer also stated that they want what they ordered and paid forThe price displayed on *** at the time of purchase, $9.99, was only for one, not a piece setThe total price for the whole set of packs is $This whole set of packs was on display on *** This is the time stamp of when this item was put up on the website “11/**/5:56:PM By Jeff H*** Added xto ***” Although we do understand and apologize for the confusion and any inconvenience this situation may have caused the customer, we offered a solution and they rejected itWe could have tried to assist them further and find a more suitable solution but we were not given the chance too Ana R*** Customer Service

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[redacted]   To Mid-Hudson Dispute Service Mediator, (ID#[redacted]) Thank you for taking the time to read our response to [redacted]’s Revdex.com Complaint. There was an issue in our system where the package was sent to the...

wrong country. We reached out to [redacted] International several times to get [redacted]’s desired solution. [redacted] International informed us that rerouting the package was not possible. We decided to abandon the package as it would not be cost effective to accept the products back, due to the high cost of shipping and handling/customs fees. We attempted to gather up new items to reship but we no longer had them in stock and they could not be special ordered due to their rarity. As soon as we found out we could not get [redacted]’s desired solution, we refunded the customer in full. We know the customer was very [redacted]et with our decision and that this was not his desired solution but this was the only solution was could provide him. We deeply apologize to [redacted] for any inconvenience we may have caused him with this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

[redacted]   To Mid-Hudson Dispute Service Mediator, (ID#[redacted]) Thank you for reading our response to [redacted]. Yes, there was an error in our system that confused Austria for Australia. Due to this error, we attempted to have the package forwarded. However, [redacted] was not able to do so.  We are aware that this was not his desired solution. He was refunded in full. We are apologize to [redacted] that we could not get him his desired solution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 1. You confused Australia and Austria. Your mistake. I mean, come on. 2. I spoke with [redacted] in 3 countries- US, Australia, Austria.  All three told me that they were happy to forward me the package to Austria, but that you were unwilling to make up for your mistake and pay the extra forwarding fee.  That's lie #1- you absolutely could have gotten the package to me.  Lie #2: guess what, [redacted] is sending you back the package anyway. So I guess you'd rather do just about anything than admit in public that you don't know the difference between Austria and Australia. 3. My money back doesn't get me the present I wanted for my son. Now I have to try and find it elsewhere.  Maybe I'll wait til you get it back, and buy it again from you  (that last part was sarcastic in case it wasn't obvious).
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered a Superman action figure for my nephew for his birthday. Here's the following order information:

Date Fri Jan * 09:00:44 EST 2015

Ship to [redacted]

[redacted] US United States

Daytime

Bill to [redacted]

US United States

[redacted]-OrderReference-Id [redacted]

E-Mail [redacted] (emailed)

emailopt no

Via Regular Delivery - Inside United States

Payment [redacted] Payments

The item STILL has not arrived and his birthday is long passed. Despite repeated contact and reassurance by a Toywiz rep that it was "on reorder and on its way" item has never arrived, despite taking my money for it. This is simply NOT acceptable.Desired Settlement: Regardless of whether the item is on its way, may be on its way at some point or was never actually sent, I expect a full refund PLUS compensation for my troubles and inconvenience. I am choosing to address this through the Revdex.com initially, in hopes that this will be the outcome they elect to choose to solve this civilly, but I am not willing to let this drop.

Sincerely,

Review: I ordered two paw patrol toys on August[redacted], 2014 and I have yet to receive them. I paid for the items via[redacted]. I filed a dispute with [redacted] and the company was contacted. The company assured me that I woulld receive the items and to my dismay I cancelled my claim believing they were telling me the truth. It is now mid November and I have contacted the company via email twice and have yet to hear from them. The toys that I ordered have been on shelves at [redacted] for two months and I wish I would have purchased them thereDesired Settlement: I would still like the items, but if I can't get them within a week or so I would like a cash refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,