ToyWiz.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by ToyWiz.com regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by ToyWiz.com regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by ToyWiz.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I halve reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I do not except this response. First of all I only spoke to Ana briefly,she only instructed me to take a picture of what I ordered and to email it to her. Later that day I spoke to a woman named Kathy.Kathy is the one who told me that my order was priced incorrectly and that it was [redacted] who was at fault.I have spoken to a representative from [redacted],she advised me that Toywiz.com sets the prices for their product and submits it to [redacted].This excuse from Toywiz.com is not consistent. As stated in Toywiz's response they did not catch the mistake until I contacted them about my order,but then she goes on to to say how they caught it and informed [redacted] of the mistake. Also if they did not catch the mistake until I contacted them how come I was sent 10 packs and not 10 booster boxes?I see that on your(Revdex.com) website that Toywiz.com has a rating of F,and one of the complaints on the website is similar to mine.I have also read other  reviews online that states similar experiences.It seems like toywiz.com are known for these type of practices. My entire order was switched,all my receipts and even up to when I received the tracking info of my order says booster boxes were ordered and shipped. When I received my order in the package was a receipt from Toywiz.com with a completely different product and order number.I have all my emails and even pictures of what I ordered upon request.I say they broke their Terms of Services because it is obvious that they known of the "error" before they shipped me the wrong items. On toywiz's website it states that in the occurrence of a pricing mistake that they can cancel the order and refund me my money or that they would contact me of the mistake which they did neither.They sent me something different and expected me to just be ok with that.I am very disappointed with the way I was treated by Toywiz.com. I will not be happy until I receive what I paid for.I will even get a lawyer involved if I have to. Toywiz.com needs to step up and take responsibility for this and for the way I was treated.I will not settle for anything less.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]   My name is [redacted], I was the ToyWiz Inc Customer Service Representative that assisted Lisa with her order. As she stated, we are a third party...

vendor on the [redacted] Marketplace. This means that [redacted] allows us to sell products on their website. We cannot control how [redacted] chooses to display the their products on the website. [redacted] does not inform us about errors on listings unless we are not allowed to sell the item. We did not know about this error until after she informed us that she received the incorrect items. We looked at the listing and indeed saw that she got the wrong items. The item was up as 3.99 for an item and normally goes for 90+ dollars.  We immediately took down our stock on the item and informed [redacted] on the error. I apologize if I did not explain myself correctly but we did not lie to her. We had no way of knowing that the listing was wrong until she informed us of it. We did not break our terms of service as we did not know about the price error until it was brought to our attention by [redacted] The order had already shipped out, there would have been no way to cancel the order or inform her of the error. This case is in no way a bait and switch as we offered her a solution. We offered Lisa a pre-paid return tag to get the items back and refund her in full but this was not her desired solution. I would like to apologize to [redacted] I, in no way, wanted to come off as rude to you. It was not in my intention to be rude to you. If my attitude displayed this rude behavior during our phone call, I am deeply sorry and will use this feedback to further improve my services in the future.

Revdex.com:At this time, I have not been contacted by ToyWiz.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: On 2/**/15, I ordered an item (Funko Star Trek The Original Series POP! Television Spock Vinyl Figure #82) from Toywiz.com that said it was In-Stock. My order went through and I received an confirmation email right away. Also, the money ($15.48) was taken out of my checking account on 3/*/15.

However, on 3/*/15, I received another e-mail stating that "My item is unavailable at this time," and "Unfortunately this item cannot currently be acquired for you and must be adjusted on your order. Please choose one of the following options: 1. Please SUBSTITUTE a different item of my choice (of similar value) in place of the problem item. (Please have your substitution ready in your response.) 2. Please REFUND my credit card/Paypal account for the item. If there are any remaining items on my order, please ship them as soon as possible."

Obviously I was upset since when I ordered it, it said it was In-Stock and my money was taken out of my account. I called customer service on 3/*/15 (they are open only Monday-Friday) to see if they could resolve this issue. I was told, "there must have been a glitch in the system. You should not have been able to have purchased it." I also told them the reason I had purchased it from them because the item was going up in price and is now selling for $50 everywhere else. I asked if they could keep my money and just send me the item when it came back in stock, but the customer service rep said that, "she didn't know if they would ever get them back in stock again and that my only option would be to get a refund or pick something else."

I don't believe this is a fair business practice since I had purchased what had said was an In-Stock item and that they had already taken my money. Unfortunately, in the end I had to agree to a refund, but I am writing to the Revdex.com because I believe this isn't right.Desired Settlement: I would like to receive the item I ordered and paid for.

Consumer

Response:

At this time, I have not been contacted by ToyWiz.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: On September [redacted], 2014, I entered into an agreement with ToyWiz Inc. to sell some amount of Yu-Gi-Oh collectible cards. I have a copy of the original invoice which is available upon request. The invoice number is #[redacted]. The company operates a website which both sells and buys collectible items. I promptly shipped out the items and the items were received by ToyWiz on September [redacted], 2014. About a week ago, ToyWiz returned some part of the items that they initially agreed to buy. The company cited a "pricing error" and issued payment for the remainder of the items. When I called the company, it took multiple attempts before I was able to reach the purchasing department. The representative from the purchasing department informed me that they would not be able to purchase the items. I believe that ToyWiz is failing to meet its contractual obligation to purchase the items it previously agreed to do.Desired Settlement: I am requesting that ToyWiz purchase the additional items which were returned to me and issue payment for the amount outstanding. In addition, I am seeking additional damages of $200 for time spent trying to resolve the issue as well as emotional duress.

Consumer

Response:

At this time, I have not been contacted by ToyWiz.com regarding complaint ID [redacted].

Sincerely,

Review: ToyWiz.com offers a 3-in-1 guarantee. I bought a product from them and was issued 3-in-1 Guarantee # [redacted]. Part of the 3-in-1 is "Lowest Price Guarantee". They did not meet this guarantee as I found the same item on another website for 1/2 of the price I bought the item from them for. When I tried to reach them both by phone and email, they never answered the phone and never responded to my email. They are falsely advertising this guarantee and are mis-leading customers like myself. They should honor the guarantee and refund me the difference between what I paid Toywiz and the price offered at the other website.Desired Settlement: I need a partial refund of my cost so that their guarantee is truly guaranteed. This is part of their advertising for their 3-in-1 service.

Business

Response:

To Mid-Hudson Dispute Services,

This letter is in response to the complaint against us with the ID of [redacted]. We do in fact offer a 3-in-1 Guarantee.

It is provided by the company buy SAFE. We pay a monthly fee to buy SAFE to provide our customer the aforementioned

3-in-1 Guarantee. On the botto1n left coiner of the main page of our website is a link to buySafe 'policy in regards

to this guarantee. The policy states the following:

$100 Lowest Price Guarantee. If the [redacted] store's published price drops, we'll pay you the difference, up to $100.

There is no claim to match any other store's prices. The guarantee only covers if the price drops on our website.

As for the item in question on Mr. [redacted] order, the price has since gone up from when he placed his order.

Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 of the same items for my daughter through [redacted] that was to be billed and paid for through Toywiz.com. I received the item in the mail with a packing slip form Toywiz. The item I order was listed on the website and packing slip as "Blindbox How To Train Your Dragon Pdq Mystery Fig Dsply 12 Piece Funko". Per both their website and packing slip I was to get 24 pieces of the item. I orders 2 so 12x2=24. I only received 2. I contacted the company via the email address on the packing slip and through many emails I was told that they would take a return on the item but would not honor how the item was advertised on both the website and the packing slip. When I asked the person I was emailing for his mangers contact information I was told that "there is no further contact you can reach out to at our company. We will gladly accept this return back should you choose to send it to us. As previously stated, we will be unable to send you the additional units you requested." I was told there was no way to approve the items so that they can be sent to me. I do not believe that the person I was emailing is the only person I can talk to. I also do not believe there is no one at the company who can approve for the items I ordered to be sent to me.

When I asked what company the person I was emailing worked for he responded he was with Toywiz.Desired Settlement: I would like for the remaining 22 items to be sent to me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They have misleading photos and discription of item. I was sold a board game loose with no box. That is what they listed it as. When it arrived there were no game pieces.They had removed the game pieces and were selling them on their webiste separately and a high price to dupe you into buying because you were stuck with an unusable item.

Review: Toywiz sends out the wrong product toy you, when you try to contact them they don't reply, when some one finally gets back to you, you explain to them what happened, and you never hear from them again!

I ordered a toy for my son 3 weeek before x-mas, they sent the wrong toy, when they finally contacted me, I desrcibed to them the issue and sent photos, never heard from them again.

I disbuted the charge with [redacted]! and [redacted] told me I had to pay for shipping back to toywiz and then I would get my money back less shipping charges I had to pay for there mistake

Buyer beware - do not buy anything from toywiz.comDesired Settlement: send me a prepaid shipping label so I can return the product to you! and refund the entire amount

Review: Returned an item on Nov.[redacted] 2014 and have not received a credit on the credit card.Desired Settlement: Refund via credit card credit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a Batman Figure from this company and upon opening the box, there were huge cuts going down the middle and the top portion of the box was bent inward. It was very apparent that someone had dug their box cutter really hard into the box causing the damage. I did email the company and was told that they do not guarantee shipping and that the damage was either done by [redacted] or by myself when opening it. I explained to them that I had not done the damage and I was not sure why [redacted] would have to use a box cutter to open my package, only to re-seal it before delivery. Doesn't make sense. I wrote them again and was told that they would start a claim with USS and that I was responsible for going down to the Post Office and returning it and gave me a time frame. I explained to them that I am a father of 2, under 2 years old. I do not have time to run around and fix their errors, I shouldn't have to in order to get what I paid for. In the end they explained that they could not do anything further and refused to help.Desired Settlement: I honestly just want my Funko Pop that I paid for or one of equal value. That's it and would be more than happy to send the other one back

Review: I ordered a Despicable Me evil minion, which was described as 1" tall, and depicted with hair matted down. When I received the item, it was only half the size and different from its description. I requested a refund from ToyWiz stating the description is inaccurate. ToyWiz first agreed (on Thursday August **, 2013, 7:36:10 PM) to refund and then (15 hours later) refused refund based on false description, shortly after. I have included the email thread on the events.

--------------------------------------------------------------------------------...⇄ EMAIL THREAD

Re: Return information from [redacted] seller ToyWiz (Order: [redacted])

from ToyWiz - [redacted] Marketplace to you

From ToyWiz - [redacted] Marketplace Fri August **, 2013 at 10:49AM

We would like to inform you that we will be glad to approve a return request should you submit it with the proper reason which in your case would be no longer wanted/ needed. We will not be able to approve the previous request that depicts the item being different than the listing's description. We would also like to inform you that buyers are responsible for all shipping expenses unless the issue is due to an error on our behalf. I hope this information helps.

Sincerely,

Toywiz Inc.

[redacted] Dept.

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From: [redacted] - [redacted] Marketplace <[e-mail address removed]>

To: ToyWiz <[e-mail address removed]>

Sent: Thursday, August **, 2013 7:42 PM

Subject: Re: Return information from [redacted] seller ToyWiz (Order: [redacted])

Thank you very much for your reply. Can you send me the RMA or do I have to pay for the return shipping.

Thank you

Sent from Yahoo! Mail on Android

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From: ToyWiz - [redacted] Marketplace <[e-mail address removed]>;

To: [redacted] <[e-mail address removed]>;

Subject: Re: Return information from [redacted] seller ToyWiz (Order: [redacted])

Sent: Thu, Aug **, 2013 7:36:10 PM

Dear Valued Customer,

Thank you for choosing Toywiz Inc.

We are sorry to hear that you are not satisfied with the item received. We have reviewed the listing and the description states the item is approximately 1 inch. There is no information stating if this measurement includes the hair. We kindly recommend if you have any questions or comments for future orders that you contact us prior to purchasing the item in question to avoid such an issue. However this issue was not created due to misrepresentation of the item but rather an assumption. If you would like to return the item for a standard refund you may as we do not wish for you to keep an item that is not to your liking. Please return the item to the following address and we will issue a standard refund upon return:

We hope this information helps clarify the situation at hand as we appreciate your business and hope to see you again soon.

Best Regards

Toywiz Inc.

[redacted] Dept.

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From: [redacted] - [redacted] Marketplace <[e-mail address removed]>

To: ToyWiz <[e-mail address removed]>

Sent: Wednesday, August **, 2013 5:25 PM

Subject: Re: Return information from [redacted] seller ToyWiz (Order: [redacted])

[redacted], Thank you very much for your response. The image on the website stated 1" (displaying its hair matted down). But when I received the item, it measured 1" with the hair straight up (in its original package). I was very disappointed to see the object was really only half the size the website claimed with complete disregard to what the measurement was based on. It is shockingly small and I would like a refund.

Please let me know how to proceed with the refund, I appreciate your time in this matter. Thank you again.

Sent from Yahoo! Mail on Android

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From: ToyWiz - [redacted] Marketplace <[e-mail address removed]>;

To: [redacted] <[e-mail address removed]>;

Subject: Return information from [redacted] seller ToyWiz (Order: [redacted])

Sent: Wed, Aug **, 2013 2:39:52 PM

Order ID [redacted]:

1 of Despicable Me 2 Battle Pods LOOSE 1 Inch Micro Figure #40 Evil Minion 04 [Battle Pods] [ASIN: [redacted]]

------------- Begin message -------------

[redacted],

I am sorry that you are not happy with your order. We would like to work with you through a return but will need a little more information prior to approving your return request. How was this item different than the website description? Did you receive a different item? Please let us know so we can address this.

To reach us further, please reply to this email. Thank You for shopping with us. We appreciate your business.

Toywiz Inc.

[redacted] DeptDesired Settlement: Please, I would like a full refund (with shipping cost) for this unexpected item and rude retract of an already approved refund.

Thank you very much for your help.

Business

Response:

To Mid-Hudson Dispute Services,

This letter is in response to a customer complaint filed against toywiz.com. The complaint was assigned ID[redacted]. We would like to inform you that this was a purchase made through [redacted] In which [redacted] controls all lisgting and the information displayed for listings. As we tried to explain to this customer when they first made such ciomplaint, the listing described the item to be approximately 1 inch. It did not state whether the approximation of the size accounted for the item's hair at full reach or patted down. . Since the customer did not find our response acceptable acceptably they proceeded to file what is know as an A-Z claims when [redacted] sees a customer has a gripe with a claim they issue what is know as courtesy credit to the customer and they let the seller keep the original paid funs as they did not commit an error. In this case [redacted] finalized the claim in a manner not usually seen inless the complaint has absolutely no validation. [redacted] closed the claim in our favor and did not refund the customer. We have no issue in helping customers whom have valid complaints and this reflects on our [redacted] customer service reviews in which we average 95%, We are sorry to hear this issue has caused this customer such a frustration and inconvenience and we can only wish them they best of luck in future orders.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received the 'Review' option link in my email from [redacted] for this item. I completed this survey and immediately upon completion I got a new window load, I received a question on whether I would like to accept/reject a courtesy credit on the item from [redacted]. I accepted the credit which brought a screen stating something about wait for customer response and that I _may remove my review once I feel the company has resolved the issue_. how does this imply that taking credit means the company is in the right? Afterwards, I get an email from toywiz saying they cannot assist me directly stating [redacted] is arbitrating the dispute. As the company claims - Where was it assumed _and_ documented that [redacted] sided with the company and that I have no validation? I received no other response from the company (aside from [redacted] arbitrating as mentioned above), and no update on any resolution.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered and used my [redacted] account to purchase on online order for a Shopkin's Cooky-Cookie Plush toy for my granddaughter on Feb. **, 2015. The online purchase with ToyWiz did deduct the amount of $17.98 on Feb. **, 2015. I never have received the order/package/merchandise as of today's date, June *, 2015. I called customer service last month around April *, 2015 and spoke with a customer service rep. about not receiving the toy. She gave me my order number at that time, which is [redacted], and told me that they haven't received their stock shipment yet and should be getting it that week. I agreed to wait until the end of May to receive the merchandise, but would request my money back if I hadn't received it by May **, 2015. I called ToyWiz again today to request my money be reimbursed, and the customer rep. told me that she didn't know if it had shipped yet or not, but that if the package hasn't left their building yet, she would reimburse my money, but if the package has already left the building and she couldn't catch it in time, she was not able to reimburse the funds and she would call me back to let me know. She called my husbands phone number and told him she wasn't able to catch the package, it had already shipped out of their building.Desired Settlement: $17.98 refunded back to me

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,