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Good morning ,My name is *** *** and I'm the owner of SALON PURE in GLENVIEW ,IL and I consider my obligation to respond to Ms*** ***i complaint and to begin with I would like to inform the Revdex.com that in my opinion we did the best we could to
deliver what Ms *** expected us to but a chain of unfortunate events and missed comunication between *** * (the stylist) , Ms *** * and myself have lead to this outcome .Ms *** and *** * have meet a while back and they exchange information and *** invited Ms *** to get services at SALON PURE ,and not long after that Ms *** have made an apointment for a single process (color) and the client told *** that her color is darker then she expected and *** noticed that Ms *** hair was dry and freezee but with only months on the floor as a stylist and Ms *** being superficial and not disclose that her hair was stripped out of color before she missed diagnosed the client and she suggested a keratin treatment on Ms *** hair to get rid of the freeze and the dryness to which the client agrees toSo approximateley a week later Ms *** comes back to get her keratin treatment which went well but the client still believes that her color is to dark and at this point I was asked for my professional opinion on how to lighten up the color on Ms *** but nither *** or the client provide me with the information on the history of the hair so I explained that a much lighter color desired was gonna be achieved by applying highlights on her hair but Ms *** opposed to this strategy and accept the darker color. I suggested a formula , *** * mixed the color and perform the aplication as well , when the color was finished procesing to my surprise Ms *** hair turn red at the roots and the rest of the hair stayed dark .I asked *** about the color mixed but she assured me that she did exactly as I instructed her to , and at that point the only option was to aproach Ms *** hair as a color correction like it should have been from the very beginning if the client would have disclosed the condition of her hair with her new stylist (*** E ) I assure Ms *** that I would help out in resolving the color situation , but the client was also complaining about losing the benefit of the keratin and I specifically told *** to the keratin treatment when the color was gonna be corrected then after almost weeks of us working on Ms *** hair and not being compensated in any way , putting up with the client verbal abuse and intimidation on March 19th *** * after I already spoken with Ms *** to make sure she's happy with her new color , *** Edue to the client abuse and ruddiness decided not to service Ms *** any longer *** inform me via text of her decision , I suggested *** to refund the client for the keratin if she was not going to it , but as an independent contractor the stylist can refuse to service her client , however on the course of the following 3-weeks I asked *** a number of times about the situation with Ms *** and she assure me that everything was taking care of It was not until a month later when Ms *** started to harassed me on my personal phone , days after I terminated *** Edemanding reimbursement from and I tried to explain the client that at this point was nothing I could do to reimburse her or to collect money from *** on her behalf , so I suggested her to contact *** directly Ms *** start using offensive and aggressive language over the phone which forced me into blocking her number on my personal line but I would be more than happy to reimburse Ms *** the 20% that was the salon commission in exchange for the client to stop trying to denigrate us or harm us on social media or over the phone A lot of the comunication between us was via text so it can be retrieved and also I will provide the bureau with the names of the other independent contractors that witnessed most of what had happened .sean -stylist mona -manicurist nora -esthetician thank you in advance ,please don't hesitate to contact me if I can help further,adriana mendoza

Complaint* ***
I am rejecting this response because: I paid for a keratin treatment that did not last the to months, the stylist was fired because she clearly doesn't know what she is doing, she not only ruined my hair but also other clients as well. I paid to the salon 200.00, I want all of my money back not just percent. I spent 1/hours at a salon because no one knew what they were doing. I just want my money back for the treatment. If I have to show proof that I paid I will provide a bank statement. If I have to I will file a complaint with *** *** office. The hairstylist *** tells the owner that I am a bh because I sat there for 1/hours when neither knew what they were doing and I did not leave a tip!! Who leaves a tip when the service that was provided was incorrect? The owner *** *** texts me and says I am harassing her, I just want my money back. She tells me go after the stylist, I didn't pay the stylist I paid the salon*** even told the owner in a text message that I have that states that they should give me the back and the owner still does not want to comply. I don't have the stylist address and there is no way to talk with her. I am not chasing anyone down, I paid for a service that did not work out and I want all of my money back. Consumers want to deal with business' who provide good service and the public needs to know how this establishment treats their clients.
Sincerely,
*** ***

The message was not sent from [redacted] ti me recuesting [redacted] to re doing ms [redacted] money 6 week before she was ask to leave it was the others way around I [redacted]  sent the message to [redacted] again shie was a independent stiles and work for her self  at this point ms [redacted] cud field any complain we are prepared to legally respond with taxes payments and statements most of us working in the salon have work in the country for 15- 20 year againd  this  respond from her is topically of her carecter we have over 2,000 satisfied costume and have confidence that we will continue working for our community for a long time to come that you for the time we retract our initial offered .