TR Miller Heating & Cooling

I do apologize for not being able to resolve this without a third party All our pricing is up front No repair, diagnostic, or install can be performed unless authorized by the property owner Joel was never over charged He agreed to the overtime diagnostic plus the temporary part for heating He was also made aware of additional charges to install the correct factory part The price to return and install the factory part was to be determined since the supply house was closed on Saturdays Upon return, the customer was given the cost to complete the repair and this before the work was completed Total cost for all services performed plus parts and labor was $ Once the repair was completed, the home owner called in anonymously and asked for a quote on repair He was verbally quoted $The verbal quote included regular time diagnostic, parts, and labor The difference from what he paid ($517.00) and the verbal quote is $ The $difference comes from the requested overtime diagnostic on Saturday and the additional charges to return and install the factory part that was orderedAt TR Miller we pride ourselves in honestly, all of our pricing is up front before any service is performed The homeowner pre authorized every charge before any service was performed I can supply any service tickets from the work performed needed Again, I’m sorry we could not resolve this sooner and hope to continue growing our relationship in the future

Complaint: ***
I am rejecting this response because:Another lie from business, it just keeps piling up. State should really investigate as if this business is willing to lie about something as small as this then there is no telling the lengths they are willing to go toAgain when I called the second time and asked for a quote just on the part I was quoted $over the phone but was charged $two days earlierAgain the company said there was NEVER a charge to come back out and install a part they did not have, and on the phone *** said the second $was to send the tech out a second time to install the proper wheel. *** just simply has a hard time with the truth and that also could be why when I requested to speak with right away it took him over hours to get back to me(needed time to make up a story for why I was being taken advantage of). I also have a copy of the bills they left and it is exactly as I emailed in the complaint. It seems *** likes to make up bills and charges after the fact
Sincerely,
*** ***

I do apologize for not being able to resolve this without a third party.  All our pricing is up front.  No repair, diagnostic, or install can be performed unless authorized by the property owner.  Joel was never over charged.  He agreed to the overtime diagnostic plus the...

temporary part for heating.  He was also made aware of additional charges to install the correct factory part.  The price to return and install the factory part was to be determined since the supply house was closed on Saturdays.  Upon return, the customer was given the cost to complete the repair and OK-ed this before the work was completed.  Total cost for all services performed plus parts and labor was $517.00.  Once the repair was completed, the home owner called in anonymously and asked for a quote on repair.  He was verbally quoted $422.00. The verbal quote included regular time diagnostic, parts, and labor.  The difference from what he paid ($517.00) and the verbal quote is $95.00.  The $95.00 difference comes from the requested overtime diagnostic on Saturday and the additional charges to return and install the factory part that was ordered. At TR Miller we pride ourselves in honestly, all of our pricing is up front before any service is performed.  The homeowner pre authorized every charge before any service was performed.  I can supply any service tickets from the work performed needed.  Again, I’m sorry we could not resolve this sooner and hope to continue growing our relationship in the future.