Tracaron Designs, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I wanted to let you know we have been trying to reach Spencetta *** in order to see if she still wants to return her item or if she would like use to exchange it for a new oneWe will do a one-time curtesy refund if she decides to return her item We need Spencetta to please contact us at
1-888-299-to discuss this matter.We would like to apologize to Spencetta and thank her for being valued PalmBeach Jewelry Customer.I will send another email once we get in contact with Spencetta. Jodi,If Spencetta *** decides to return her item, please remove any fees from her account regarding this item on your end. Regards

I wanted to let you know we have reached out to Kristin and left her a voicemail in regards to this Revdex.com complaintWe have one record of her trying to place an order with PalmBeach Jewelry through Direct Charge in but nothing since thenJody from Direct Charge has reviewed her accounts
and she’s informed us that Kristin has bad debtThese are her three accounts with balances for each: Acct# 73253727229O (Montgomery Wards) $113.40Acct # 73253727284A (Swiss Colony) $162.21Acct# 06484552284A (Swiss Colony) $53.54 Direct Charge does not have an account for Kristin nor does it show her Bankruptcy informationWe would like to hear from Kristin to see if she may have another account with a different name, address, or phone number. We would like to apologize again to Kristin and I wish we could help her settle this misunderstanding.Please let me know if there is anything else we can do or if you have any questions

We have reviewed this complaint and the customer notes that we have on fileHector placed an order (order# ***) on 1/11/on *** (not Direct Charge) using a Visa Credit Card to pay the amount of $for two braceletsWe have refunded the total amount back on his credit
card including the shipping amounts that he paid, and we wanted to let him know that the call on 2/8/got disconnected and we did not hang up on him intentionally. Please let me know if there is anything else we can do or if you have any questions

Good Morning- I have reviewed the accountOn 5/23/15, we billed Mr*** for a $invoice. On 6/9/a credit was issued for $This left a $balance for shipping and handling. The account was paid on 8/after we debited the account for $10 a late charge
and $for an interest charge on 8/6/15.I have credited the account today for $10.70.Please let me know if you have any additional questions.Regards, *** ***Assistant Credit Operations Manager###-###-####***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[What is the order? How was it made? What did I receive? ]
Regards,
Mark ***

On Wed, Dec 21, at 1:PM, Peggy *** wrote:Hello,I would like to submit more information regarding this complaintMy problems with Direct Charge have increased Direct Charge has mailed me a total of more separate bills which I received in
the mail, today One bill is for an Order # 43167933. That was not my order # when I orderedThe only order # I had when I ordered was Order # 43161623. I never placed more than one order. The bill that Direct Charge sent me for Order # which I never ordered totals $179.86. That bill is addressed to a Peggy Raymond-George. That is not my last nameMy last name is *** There is a woman by that name that lives in this town (She is married to my cousin Dave ***.) I think Direct Charge messed up and sent me her bill I refuse to pay for items I never ordered. The 2nd bill I received today was for Order # for $225.81. That was the order I actually ordered but returned because the items were poor quality fakes I returned those items and am not going to pay for items that I returned because they were poor quality fake costume jewelry The 3rd bill I received was for a very small amount, under $ with a completely different order # As previously stated, I only placed one order and returned all of the items.In addition to the mailed bills, yesterday Direct Charge called my home timesOnce at 7:AM EST, once at 9:30AM EST, once at 12:PM EST, once at 1:EST, once at 2:EST, once at 3:EST, once at 5:EST, and once at 8:PM EST That is beyond excessive. That is harassment. I have told them several times to stop calling me because I am not going to be scammed out of money I do not owe In addition to calling my home, they called my cell phone times yesterday. They also tried calling me at work. I am not allowed to receive personal calls at work and I have told them this several times.Also, they have also called my home more times, today already They even spoke with my mother-in-law who is visiting even though Direct Charge has no business discussing the matter with her !Just a heads up to let you know, the problems are continuing.Peggy ***

A package was shipped to this customer 3/10/and she stated it was not receivedMs*** made many calls to both PalmBeach and Direct Charge customer serviceThe customer stated that USPS should not have left the package as there have been problems with packages going missing from this
address in the pastOn 5/11/we reshipped this order to the customer and this package was delivered 5/14/15, UPS tracking # 1ZThis should be resolved as the package was reshipped after the date of the original complaint to the Revdex.com. Please let me know if you have any further questions. Thanks,***

I wanted to let you know we have reached out to John and we have let him know that the overage fees on his account have been waived as a one-time curtsey He no longer has an open balance on his Direct Charge AccountThe adjustments could take up to days to be reflected on his account.We
would like to apologize again to John and thank him for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questions. Regards Jackie ***

I wanted to explain that our customer service manager left a couple voicemails for Stacey this week letting her know that we will refund her for the bracelet once we receive the item in our Returns DepartmentWe received her jewelers letter on Monday and it did explain that the item was not real gold, but it didn’t include pictures or proof that it was in fact our itemWe would like the item back so we can show our vendor and get an explanation to avoid this in the futureWe know its passed the return period but we are willing to accept her return and we will be happy to refund her money plus shipping charges.Please let me know if you hear from Stacey or if she has any questions for us. Regards,Jackie

***,I apologize for the delay on this oneOur customer service team has worked diligently in an attempt to satisfy this customerI will try to give you the short version. On 7/7/15, we ship Ms*** a pc CZ 10k Gold SetIt was delivered 7/and signed for by “***”The customer
called Direct Charge billing department on 10/20/questioning her bill and was forwarded the PalmBeach call centerShe stated that she had not received the itemAt that time, the agent asked why she had not contacted us to let us know (days at that point)We did not hear from the customer again until she filed the Revdex.com complaint. On 4/29/16, we offered to reship the item and she hung upOn 5/2, we tried again and she cursed at our Customer Service Manager and hung up. I’m not sure what further liability we should have at this pointWe would be happy to reship the product (even though we think she has the original due to her discrepancies); however, we are not willing to do that without assurance from the customer that that would be a satisfactory resolution. Thank you,***

I wanted to let you know that our customer service managers have been trying to reach Stacy via phone and email over the last week, but were able to speak with her todayThey explained to her that we need a legitimate notarized letter from her jeweler explaining that this item is “fake”We spoke
to our jewelry vendor to assure that this item is in fact 10k yellow gold and there is no platingShe also ordered this item days ago, and it is outside our return policy but we will be willing to make an exception for her if her jeweler is correct about the gold item.I will let you know if she sends us the letter from her jeweler, but at this moment there is nothing we can do

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Hector ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Chandra ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In one paragraph he says I have bad debt and in the next, he says I do notVery confusedHow old is this alleged bad debt anyway?
Regards,
Kristin ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Laura ***

We wanted to let Laura know that she will be receiving a refund for $for the gift wrap, warranties, and shipping and handlingShe will receive her refund within the next daysOur *** *** *** tried calling Laura but her voicemail wasn’t working, so they will keep trying to
reach her to inform her of this refundJody at Direct Charge will be removing the finance charges of $and late fees of $So, a total of $has been taken care of for her. We would like to apologize to her and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questions

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Willie [redacted]

Here is a sum[redacted] of [redacted]’s situation:3/23       Anklet and bracelet shipped to the customer4/16       Emailed to report anklet broke – we advised of 90 day return policy5/3        ...

Emailed to report anklet broke (same item, I guess?? I don’t see another anklet) – we advised of 90 day return policy8/3         Emailed to report bracelet broke (133 days after shipment). Customer service advised that she was past the return policy.8/29-8/31            Various emails to our call center regarding her bill, etc – each time she was referred to Direct Charge billing department10/13     Wereceived the two broken items (204 days after shipment) and sent them back per our return policyIf she would have returned the anklet after her 4/16 or 5/3 emails, we would have refunded with no questions.Even if she had returned the bracelet8/3, wemight have given a grace period. Instead, after being alerted multiple times to the return policy, she waited over 6 months from purchase date to return.This week our call center reached out to Ms. [redacted]. We are willing to replace or refund her items as a one-time courtesy. So far we have not heard back from her. Her account is noted with this information when she calls in.Thank you![redacted]

I wanted to let you know we have tried to reach out to Chandra to let her know that we issued a refund on 7/6/17 for $59.99 plus shipping charges as a one-time courtesy. Please allow up to 30 days for this refund to process.Our customer service manager tried to call the phone number provided...

on the Revdex.com complaint but it does not accept calls, so we sent Chandra an e-mail letting her know that we issued the refund. We would like to apologize to her and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questions.