Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe vendor is not honoring its written commitments and is not reputable - this is flat out fraud!Merchant has failed to respond to written requests, basically they are holding merchants hostage Regards, [redacted]
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They are not taking any liability for installing faulty equipmentTheir faulty equipment, which they do not dispute, caused deposits not to appear which lead to a amount to which we were drafting from. If their device worked properly, we would not be discussing this matter with the Revdex.com, Ohio AG, and the FTCThey must take the blame for their faulty deviceWhat is unfair is that they feel no obligation in giving devices that malfunctionThey need to and eventually will compensate us for their mistakeWe wish for the Revdex.com to see their cheap attempt at a resolution as exactly that - cheap
Regards,
*** ***
%
Merchant requested a rate review in July of Specific rateswere adjusted, as were the fees associated with his gatewayNo adjustmentswere requested, or granted related to FANF, or his monthly PCI FeeWe are in possessionof very specific emails, and phone conversations related to thisAn
additionalattempt was made to review this complaint with the merchant on 1/28/After abrief discussion, he made derogatorycomments about VPS, and stated that he has moved his merchant accountelsewhereVPS has specific contracts in place, and all related noticesregarding pricing and fee sets chargedNo rebates will be forthcoming
The merchant is not honoring its writtencommitmentsand is not reputable - this is flat out fraud!Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The merchant is not honoring its written commitments and is not reputable - this is flat out fraud!
Regards,
*** ***
Vision Payment Solutions has acknowledged that anequipment malfunction created a situation where credit card transactions didnot settle properly from 10/24/14 through 10/27/14 into the merchants bankaccount. On the 27th [redacted] reported the problem andour customer service...
department intervened and manually settledtransactions into your account. The issue was corrected, new credit card processing equipment was provided and as suchtransactions continue to process and settle normally. Due to this error, VPS offered to pay all ofthe returned check / nonsufficient fund fees the merchant incurred equaling$363, from their financial institution for the time period while they were notreceiving deposits. As a valued customer for the past 5 years, VPS also hasoffered to provide the new credit card processing equipment at no cost.The outstanding discrepancy is that the merchant believeswe have an additional obligation to pay for the actual amount of the bouncedchecks that they claim would not have been issued if the merchant had beenaware they were not receiving deposits. It is our opinion that this is unfair as the checks themselves are theirbusiness expenses and not losses suffered as a result of the equipmentmalfunction. At this time, it is ourposition that fair compensation for this unfortunate event is to cover all ofthe bank fees incurred, as well as providing free equipment should beconsidered acceptable.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The vendor is not honoring its written commitments and is not reputable - this is flat out fraud!Merchant has failed to respond to written requests, basically they are holding merchants hostage.
Regards,
[redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe vendor is not honoring its written commitments and is not reputable - this is flat out fraud!Merchant has failed to respond to written requests, basically they are holding merchants hostage Regards, [redacted]
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They are not taking any liability for installing faulty equipmentTheir faulty equipment, which they do not dispute, caused deposits not to appear which lead to a amount to which we were drafting from. If their device worked properly, we would not be discussing this matter with the Revdex.com, Ohio AG, and the FTCThey must take the blame for their faulty deviceWhat is unfair is that they feel no obligation in giving devices that malfunctionThey need to and eventually will compensate us for their mistakeWe wish for the Revdex.com to see their cheap attempt at a resolution as exactly that - cheap
Regards,
*** ***
%
Merchant requested a rate review in July of Specific rateswere adjusted, as were the fees associated with his gatewayNo adjustmentswere requested, or granted related to FANF, or his monthly PCI FeeWe are in possessionof very specific emails, and phone conversations related to thisAn
additionalattempt was made to review this complaint with the merchant on 1/28/After abrief discussion, he made derogatorycomments about VPS, and stated that he has moved his merchant accountelsewhereVPS has specific contracts in place, and all related noticesregarding pricing and fee sets chargedNo rebates will be forthcoming
The merchant is not honoring its writtencommitmentsand is not reputable - this is flat out fraud!Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The merchant is not honoring its written commitments and is not reputable - this is flat out fraud!
Regards,
*** ***
Vision Payment Solutions has acknowledged that anequipment malfunction created a situation where credit card transactions didnot settle properly from 10/24/14 through 10/27/14 into the merchants bankaccount. On the 27th [redacted] reported the problem andour customer service...
department intervened and manually settledtransactions into your account. The issue was corrected, new credit card processing equipment was provided and as suchtransactions continue to process and settle normally. Due to this error, VPS offered to pay all ofthe returned check / nonsufficient fund fees the merchant incurred equaling$363, from their financial institution for the time period while they were notreceiving deposits. As a valued customer for the past 5 years, VPS also hasoffered to provide the new credit card processing equipment at no cost.The outstanding discrepancy is that the merchant believeswe have an additional obligation to pay for the actual amount of the bouncedchecks that they claim would not have been issued if the merchant had beenaware they were not receiving deposits. It is our opinion that this is unfair as the checks themselves are theirbusiness expenses and not losses suffered as a result of the equipmentmalfunction. At this time, it is ourposition that fair compensation for this unfortunate event is to cover all ofthe bank fees incurred, as well as providing free equipment should beconsidered acceptable.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The vendor is not honoring its written commitments and is not reputable - this is flat out fraud!Merchant has failed to respond to written requests, basically they are holding merchants hostage.
Regards,
[redacted]
Despite the merchant’s accusations, VPS stands by itsoriginal response.