Tracey Reese

Prior to receiving this notification from the Revdex.com, we had already refunded the amount of the unshipped dress and reached out to this very valued customer with our sincere apologiesIn addition, the customer was offered a gift card for future purchases on our siteDuring an inventory audit, we did locate the dress in her size and am awaiting to see if she would still like to receive- thus satisfying her desired outcome

Prior to receiving this notification from the Revdex.com, we had already refunded the amount of the unshipped dress and reached out to this very valued customer with our sincere apologies. In addition, the...

customer was offered a gift card for future purchases on our site. During an inventory audit, we did locate the dress in her size and am awaiting to see if she would still like to receive- thus satisfying her desired outcome.

Review: Tracy Reese is a well-known clothing designer and retailer.I recently ordered 3 dresses but received only 2. I've contacted them 4 times via email and 2 times via phone over the past two weeks. No one has responded. The phone mailbox is full, so I can not leave a phone message.**Please note, this business is located in New York, NY (not Trenton, NJ). Your dropdown menu is missing New York state as an option.**Desired Settlement: I would mostly like the dress I was promised. A refund would also be acceptable.Unfortunately, the receipt for my order doesn't specify the dress's price, and it's no longer shown on their site.

Business

Response:

Prior to receiving this notification from the Revdex.com, we had already refunded the amount of the unshipped dress and reached out to this very valued customer with our sincere apologies. In addition, the customer was offered a gift card for future purchases on our site. During an inventory audit, we did locate the dress in her size and am awaiting to see if she would still like to receive- thus satisfying her desired outcome.