Tracir Financial Services, Inc.

Dear *** ***, I received your complaint this date and conducted the necessary reviewMy review concluded that you were advised why you had a $balance on your account after paying to term when you spoke to one of my associates earlier todayI do apologize that your call had to be
transferred to a senior representative for this explanation In sum, the remaining balance was $in late fees and $in added interest since multiple scheduled payments were not received on timeOur standard procedure is to release titles in your state within days, per Alabama Code. I have directed that your title be released immediatelyPlease accept my apology for the misinformation you received about when you should receive your titlePlease feel free to contact me directly at ###-###-#### if you have any questionsThank you for being a valued Tracir customer

I have reviewed the response made by the business and find this resolution is satisfactory to me

I am rejecting this response because:Why are my payments going toward interest and not principle? Why was that not expressed to the gap company? As far as everyone else (insurance, gap and myself) is concerned the car should be paid offI was only past due by one payment when I had my car accidentI have full coverage insurance with a $deductible and gap coverage that pays everything including a deductible not to exceed $I received a warranty refund per tracir financial of $There is something wrong with your mathematics and I am not at fault

Dear Mrs***, I received your Revdex.com complaint and conducted a detailed reviewWe repossessed the Chevrolet Impala because you were two monthly payments behind, had broken arrangements on your account and you were not communicating with us to resolve the issueI do see we sent you a text
message from our company cell phone alerting you to the status of your loan and asking for a return call instead of a text messageI also see that we spoke to your husband on the phone on August 3, 2016, and he assured us payment would be made after 3:30pm that dayThe payment was not received so a constructive repossession occurred on August 4, The letter you state you received after the repossession is required per Mississippi LawThis letter advises you that we repossessed the vehicle, advises you of your rights, and states the unit will be sold at auction if not redeemed within daysAs stated in the notice we sent you, you can get the unit back and have the contract reinstated within a specific time frameAs of tomorrow your account will be three monthly payments behindAccordingly, this will need to be paid before you can recover the vehicleWe can hold the vehicle till the 30th if you contact the Manager within the next couple of days Please contact MrFroelicher directly at 769-230-within the next couple days to address your concerns in greater detail and to address additional vehicle redemption requirements.Sincerely,Andrew F**

I am rejecting this response because: This is an insultYou listened to out of over calls! Keisha did advise me that gap did not pay my insurance deductible which is why I had a balance and also resulted in a conference call between Keisha, myself and the gap companyGet your facts straightBeverly was extremely unprofessional and advised me that she cannot spend all day reviewing my account (verbatim), I owe you nothing, what happened to my warranty refund? How is interest on $351, $400?? I inquired for paperwork which I can forward to any interested party does not show me that I owe anythingIt does not show the breakdown! It simply states I owe $please come up with a better explanation because I am not ignorant of my insurance not gap coverages

Ms***, there appears to be inaccuracies in your complaint as you have never disputed your debt with Tracir Financial Services, nor did we ever advise your that we would remove anything from your Credit Report (s)I will mail material requested to the address we have on file for youWe have not
had direct contact with you since February 12, Please contact me directly at ###-###-#### with any questionsThank you, Andrew

I have personally reviewed your concern regarding incomplete payment history reflecting on your credit report in detailI show that your account has been and continues to be reported correctly to Transunion with no derogatory remarksWe have done a manual update to Equifax this date
to reflect your excellent payment history. Although no contractual requirement exists for us to report to any major credit bureau, as a company we have elected to report to both Transunion and Equifax as a professional courtesy to our customers. Unfortunately, our historical reporting data was overwritten at Equifax late last year while testing our reporting capabilities associated with our impending system conversions and could not be retrievedPlease keep in mind that we do not report to any other credit repositoryI'm hopeful that this will satisfy your concern relative to this matterIn addition, we would be happy to complete the appropriate credit inquiry a potential creditor may fax us on your behalf to 614-856-3753, provided a signed authorization from you accompanies the requestI do apologize for any misinformation you may have received in this matterPlease feel free to contact me directly at 614-856-*** should you have any questionsThank you for being a COCC customer

Dear Mrs***, I reviewed your complaint dated October and your Tracir account in detailI have no firsthand knowledge of what transpired at the dealership so it would be unjust for me to comment on your accusations against themWith that said, we have done business with that
dealership for over a decade with no such complaintsYou are correct about us conducting a customer interview prior to accepting assignment of your Retail Installment Sales Agreement (RISA)The purpose of our interview is to ensure the customer is happy with their purchase, to educate the perspective customer on all aspects of the RISA, to ensure vehicle is mechanically sound and to ensure information accuracy among other thingsWe advised during the interview that we do report to Equifax and Trans Union monthlyI'm sorry you felt the need to be less than completely accurate with us during your interviewMy review concluded that you have never expressed any dissatisfaction with the dealership or my staff since loan inceptionIn fact, you sent us an email on or about October 6, 2016, stating you were aware that Brandon was trying to help bring your account currentI find this to be true, as we offered you a deferment, emailed you the documentation to sign and return and followed up with you on sameDuring our folldiscussion a few weeks after we sent you the document, you advised you hadn't had time to check your emailI also reviewed multiple phone calls and found that Tracir employees have been nothing short of professional when communicating with youIn regards to the phone call between you and Brandon dated October 2016, your assertions are completely inaccurateYou started the discussion off by advising you were going to submit a Revdex.com complaint when he called you to address your web email complaint submitted to the Tracir websiteHe did not advise you that the call may be recorded as this is not mandated by Ohio law since Ohio is a one party consent stateHe advised you that your assertions were inaccurate, he welcomed the Revdex.com complaint, and explained how the complaint process worksHe addressed your payment history, broken arrangements, and lack of communicationYou then terminated the discussion. Accordingly, my review concluded that we have tried in good faith to work with you, you continue to break arrangements, your account is becoming further and further delinquent, we have done nothing “shady”, nor has anyone threatened, abused or instilled fear in youI would personally welcome the opportunity to work with you to set realistic, reasonable and acceptable arrangements to bring your account currentPlease contact me directly at 614-856-*** within the next few daysRespectfully,Andrew F**

Ms. [redacted],
The original loan amount for the vehicle you purchased has
not been compromised. The original loan amount is correct. The entry that was
in error was the original loan date, which caused the account to reflect more
interest due in error.  I apologize for any
inconvenience...

this has caused you. This has been corrected. The proper
breakdown you requested was mailed to you on February 4, 2016, via certified
mail..
My staff did not violate FDCPA by advising you that
collection activity will continue on your account because your account is four
payments behind and you are not disputing that fact or any portion of the
contract.  At no time were you threatened with repossession action. The specific issue you
disputed was the amount of interest being assessed to your loan. We concurred
with you from the onset that the payoff amount was incorrect. We immediately
reviewed your account, isolated the issue, and we advised you that an error
occurred resulting in interest being applied to the loan in the wrong amount
due to a typographic error when entering the original contract/loan date. This
error is corrected and your account has be audited and found correct. 
As stated in the certified letter address above,  we will accept the February 4, 2016, payoff as payment in full provided that amount
is received by February 10, 2016, since you stated you were going to pay the
loan off on that date. This will result in you not being charged added
interest.Please contact me directly at 614-522-[redacted] if you have any questions. Respectfully,Andrew F**

Tracir Financial Services, Inc. stands firmly by our initial response to Mrs. [redacted]’s unfounded complaint. Mrs. [redacted]’s rejection response is again riddled with mistruths.   We offered to make reasonable, realistic arrangements with her in our response to her complaint and she elected to continue the same path of non-communication and non-payment which unfortunately resulted in the vehicle being repossessed.   We would like to work with her to reinstate her contract and have forwarded her the required information/notice (s) per the Ohio Revised Code.  Respectfully, Andrew F**

Mr. [redacted],
We conducted
a full audited of your account and you have not paid more than your scheduled
payments. If upon receipt of your bank information you see missing payments,
please advise and we will be happy to review further. The repossession was
warranted and necessary given your account status, payment history and no
communication. Accordingly, we will not waive expenses associated with the
repossession.  Your contract has been
reinstated this date as we received your payment to bring the account current.
As explained to your wife, your next scheduled payment is due February 1, 2016,
as we did not charge you the standard two future payments during the redemption
process.  Please feel contact my office
if you have any further questions.

Ms. [redacted],I reviewed your account in detail yesterday when your concerns were brought to my attention. First, thank you for being a valued COCC customer. Second, I apologize for the administrative oversight and for you not receiving the claim settlement information from your insurance courier. We...

received the claim check from your insurance courier on 6/29/15. The claim check received was for $6,046.70. This is the amount your insurance courier agreed to payout after your $500.00 deductible. The insurance proceeds were applied to your account that same date and reduced your loan balance to $409.03.  Please communicate with the insurance courier if you need written claim history since such detail is not provided to us.As agreed yesterday, I am willing to forego all interest owed on this loan since date insurance proceeds were applied and accept $409.03 as payment in full provided the aforesaid amount is received by 1/31/16.  I will also remove the charge-off entry and report the account as paid in full to the credit reporting agencies we report to.Please contact my office at 614-856-1099 if you have any questions.Regards,Andrew F**

I have my original contract and it states that I have bi weekly payments of 146.99 due every other saturday I received a payment schedule in the mail from CMCC calculating payments at 146.63 due every other Wednesday so we now are dealing with two different amounts and two different due dates. PLEASE HELP ME GAIN CLARITY

Dear Ms. [redacted],I'm sorry that my first response fell short of your expectations. I appreciate the opportunity to try to explain your deficiency balance to you again. On May 18, 2015, you borrowed $10,740.00 at 28.5% interest. Our records reflect you made 15 of your scheduled 104 payments prior to your total loss claim on or about 2/11/16.  Your account payoff on the date of your accident was $10,133.05. Since this is a simple interest loan, interest accrues daily based solely on the principle balance each day.  Late fees, return payment fees and outstanding interest due are not included in the principle balance and are not subject to interest.  The majority of your payments have gone to interest, not principle.  We received no additional direct payment from you after 2/8/16. We cancelled your service agreement and received funds totaling $719.60 (reflected in two payment entries on 3/4 and one payment entry on 3/9). We received a check from your insurance company on 3/18/16 in the amount of $6,284.60. We applied this to your account effective that same date. We then received a $2,751.50 check from GAP on 3/28 and applied it to your account reducing your balance to $751.17 (principle balance $733.66 + late charges 17.51). I understand you want to see this broken down. Accordingly, please find attached Safe-Guard payout sheet, Insurance payout sheet and your Tracir account payment history.   Please contact me directly should you have any questions.

I am rejecting this response because: While still waiting for the print out to be sent in the mail from our bank showing all payments and dates made to your company, just by going by the paperwork you sent us on January 8th, it seems like we have paid more than the amount that we would acually be scheduled to pay you at this time.  For that reason we do not feel that repossessing our car was even close to an action that should have been taken.  As I stated we are still waiting for bank papers but even with that, the statements are only that of a few months at the beginning of the loan.  I guess the only resolution to this complaint would be to get our car back and continue our loan without being charged for our car unneccessarily being repossessed.  For instances where people completely stop paying their payments I completely support you going to get your property.  For an instance where a person has been making payments to you I do not support or understand it.

I contacted Mr. [redacted] this date and addressed his valid
concerns. Although not required, we elect to report to two Credit Reporting
Agencies. This process has been temporarily suspended due to system conversion
and subsequent challenges encountered during this conversion. We are...

cautiously
optimistic that we will have all program corrections implemented, data reviewed
and tested by January 2016. Once we are
confident with data integrity, we will resume monthly reporting to both Equifax
and TransUnion. In the interim, we will gladly provide loan status to any
potential creditor with Mr. [redacted]’ signed authorization. Please note, we unsuccessfully
attempted to manually transmit Mr. [redacted]’ excellent loan status to Equifax and
TransUnion on September 2, 2015.

Dear Ms.
[redacted];
 I received
the Revdex.com complaint you filed on 3/28/16 and have reviewed your concerns in
detail. I do apologize that you feel you received misinformation from my staff
and or that you feel that my staff was less than helpful in resolving your
concerns. I listened...

to the two calls you had with Keisha and the two calls you
had with Beverly. Your calls with Keisha were professional and provided you an
update of your claim status. The second call advised you that you would have a
deficiency balance remaining after Safe-GAP proceeds were applied to your loan.
Keisha advised you that your insurance courier paid $6,284.60, your warranty
refund was applied for $719.60 and your GAP benefit paid was $2,751.59.  Beverly advised you the same figures. Keisha
never said anything about GAP not paying (or paying) your insurance deductible,
which GAP did pay. The residual balance remaining consists of two payments ($175.85 *2=$351.70) that
were due on or before the date of your total loss which is not covered by GAP, late fees
($17.51), and interest from the date of your last payment ($387.50).
Accordingly, the additional amount owed that you questioned is interest due as
all insurance claims are based on loan balance on date of loss and interest on
loan continues to accrue daily based on the daily principle balance. The
information you requested was emailed to the email address you provided but was
returned undeliverable so the information was mailed to your address on
file.   I do apologize again that my
staff was unable to explain the GAP claim settlement in detail and they advised
you to communicate with Safe-GAP for this information. My staff cannot answer
these questions because: (1) They are not Safe-GAP employees; (2) We want to
ensure you receive 100% accurate information and my staff is not qualified in
this area.
In the
spirit of cooperation, I am willing to accept $600.00 to satisfy the balance
remaining on your loan provided the aforementioned amount is paid by April 26, 2016.
Please feel
free to contact me direct with any questions. I may be reached at 614-856-1099.
Thank you
for bringing your concerns to my attention and for being a valued customer.

We did repossess your car on January 7. 2016. The repossession occurred because you were five payments behind on your loan, had broken arrangements and you were not responding to our attempts to communicate with you.  I did receive one payment the date of repossession, which has been...

posted to your account.  I'm sorry to hear of the medical issues within your family and wish you had communicated with us on a regular basis prior to the repossession as we do take pride in helping people. However, it's hard to work with delinquent customers that will not communicate with us.  At this point you have the option to reinstate the contract by paying the full past due amount at time of redemption. We have forwarded you a certified letter detailing your options and rights.  We have also mailed you your payment history as you requested.  Please feel free to contact my office should you have any questions.

I reached out to Ms. [redacted] on November 3, 2015, and answered why the amount owing was correct based on simple interest contract. I further answered additional questions she had . In light of the misinformation she received, we mutually agreed to accept the exact amount she felt she owed to satisfy her loan in full. Ms. [redacted] was in full agreement and satisfied with the end result.

In the spirit of cooperation, I have reevaluated this situation. COCC will accept $100.00 per month till deficiency balance is paid in full with first $100.00 payment due no later than May 15, 2015.