Track Sculptures

Placed an order for 3 track sculptures 23 days ago. I have emailed 2 times and used the website contact form but have heard nothing back. This was supposed to be a Christmas gift that looks like it’s not going to happen. Website states orders will ship within 5-10 business days which is why I placed the order thinking I would have 2 weeks to spare before the holiday. If I don’t hear back in the next couple of days I am filling fraud charges with my bank.

We had an issue when we upgraded to a new mailsystemLots of customer emails ended up in "Spam" so I missed his messagesWe have sent him out the correct product, free of chargePlease see this tracking info: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to inform you that the compleint with the ID [redacted] has been resolvedThe business sent me the product I have bougth I hope this is the correct e-mail addressIf not, could you please tell me which is the right email address to inform you? Regards, Valeria Artale

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I rec'd my product and heard back from the business owner re: the circumstances Unfortunately, his mother is experiencing significant health challenges I'm happy Regards, [redacted]

The worst company on the planet to deal with They take 1-months to deliver your track Their excuse is always that they have a surprisingly large number of ordersI had to cancel my order with them I would never deal with them again The worst company ever

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me since I have received a refundI still consider that the business' practices were unsatisfactory and they took several weeks to send out replacement productThey were extremely unresponsive to communications as wellI would not purchase from this business again and would recommend you consider this in the Revdex.com rating of this business Regards, [redacted]

I'm confused by thisThe item shows delivered from our tracking***, can you please provide an order number? Because when I search your name I show Order # [redacted] and it shows deliveredHere is the tracking #: [redacted]

Hey there [redacted] We upgraded to a mailsystem and unfortunately dozens of customer emails ended up in our Spam folder so I never saw this complaint until nowThe tracking info from the order shows that it was delivered to the shipping address that the customer provided (see link below) -- How do I go about resolving this? Thanks!

We have issued the customer a full refund

I'm confused by thisThe item shows delivered from our tracking***, can you please provide an order number? Because when I search your name I show Order # *** and it shows deliveredHere is the tracking #:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy only concern now is what they want me to do with the itemI asked them to send me a
paid return shipment label so I can return the itemMaybe they can recoup some money out of it by reselling it a imperfect as they advertise in their websiteIf I don't hear anything by the end of the week I will assume they want it for Goodwill
Regards,
*** ***

Hey Sherri, This is the customers 4th order with us. The previous had no problems. This latest order was lost by USPS. It was ordered on 3/23 and shipped on time, within 5 business, on 3/31. Please see the tracking info here. Customer e-mailed on 4/9 saying he had not received the order. We called...

him, explained the situation with the lost in transit package, and he then requested us to make changes to his replacement order.Everything we make is custom made, so we had to re-do the graphic design and re-print & finish his order. The replacement order shipped out on 4/25 with a 2-day label (at our cost) and was successfully delivered on 4/27. Here is the tracking info for his replacement order.If you need any other information, please let me know. Lastly, I just realized that the customer has already been refunded 100% of his order. So he now both has the products he ordered, and a 100% refund. I hope this should be satisfactory for the customer.- Clay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me since I have received a refund. I still consider that the business' practices were unsatisfactory and they took several weeks to send out replacement product. They were extremely unresponsive to communications as well. I would not purchase from this business again and would recommend you consider this in the Revdex.com rating of this business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I would like to inform you that the compleint with the ID [redacted] has been resolved. The business sent me the...

product I have bougth.  I hope this is the correct e-mail address. If  not, could you please tell me which is the right email address to inform you? 
Regards,
Valeria Artale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I rec'd my product and heard back...

from the business owner re: the circumstances.  Unfortunately, his mother is experiencing significant health challenges.  I'm happy...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I would like to inform you that the compleint with the ID [redacted] has...

been resolved. 
The business sent me the product I have bougth.
 
 I hope this is the correct e-mail address. If  not, could you please tell me which is the right email address to inform you?
 
Regards,
Valeria Artale

We had an issue when we upgraded to a new mailsystem. Lots of customer emails ended up in "Spam" so I missed his messages. We have sent him out the correct product, free of charge. Please see this tracking info: [redacted]

The worst company on the planet to deal with. They take 1-2 months to deliver your track. Their excuse is always that they have a surprisingly large number of orders. I had to cancel my order with them. I would never deal with them again. The worst company ever

I'm confused by this. The item shows delivered from our tracking. [redacted], can you please provide an order number? Because when I search your name I show Order # [redacted] and it shows delivered. Here is the tracking...

#:[redacted]

Hey there [redacted]. We upgraded to a mailsystem and unfortunately dozens of customer emails ended up in our Spam folder so I never saw this complaint until now. The tracking info from the order shows that it was delivered to the shipping address that the customer provided (see link below) -- How do...

I go about resolving this? Thanks!