Trackimo

No records of client purchasing the tracker from usThe price for the tracker that he indicated doesn't match the price that we sell our 2G trackers forNo records of ticket submitted using his name and emailCouldn't find any information on this client from our end using his name and email.Please ask the customer to tell us the device ID on the Trackimo so we can investigateBut we have no records of any contact with this customer

[redacted] contacted Trackimo customer service for the first time via email on April **, with a threat and ultimatum"If my account is not cancelled in hours I will be reporting you to The Revdex.com and giving you negative feedback on Amazon." The CS rep responded immediately and his account was cancelled and months of service ($each) were refundedI am confused as to why he lodged this complaint

Extremely frustrating.
We have 7 devices with Trackimo.
2017 worked well, no issues at all.
2018 started to have lots of issue and service not reliable anymore. Customer Service never replied to any of our request (facebook, twitter, email, chat, phone, ... No replies !).
Because of service not reliable and no answers, I asked them in July 2018 to cancel our account, following these issues. No replies

In April 2019 they charged us auto-renew 3 devices again despite our request to cancel our account. There's no way to remove the auto-renew on the website or change method of payment. Another payment will happen in May, the only solution is to ask the bank to block the bank. What is this company ? are they for real ?
I strongly recommend anyone to subscribe with them, we are professional in hospitality business with multiple boats and hotels, never had to deal with a company that doesn't care about their customers that much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.BUT this
was NOT the first request to the company to cancel my subscriptionThe company did not address the fact that there is not a place on their site to cancelNor did the company address that I had requested a cancellation a week beforeThe company did not cancel for me until I contacted the Revdex.com
Sincerely,
*** ***

Her account was cancelled at PM today One minute after her request was sent

Revdex.com:At this time, my complaint, ID *** regarding Trackimo has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] contacted Trackimo customer service for the first time via email on April **, 2017 with a threat and ultimatum. "If my account is not cancelled in 24 hours I will be reporting you to The Revdex.com and giving you negative feedback on Amazon." The CS rep responded immediately...

and his account was cancelled and 2 months of service ($4.99 each) were refunded. I am confused as to why he lodged this complaint.

1. No records of client purchasing the tracker from us.2. The price for the tracker that he indicated doesn't match the price that we sell our 2G trackers for.3. No records of ticket submitted using his name and email.4. Couldn't find any information on this client from our end using his name and...

email.Please ask the customer to tell us the device ID on the Trackimo so we can investigate. But we have no records of any contact with this customer.

Mine works fine in the US and Canada ... doesn't work in the Carribean. I checked that 3G was available there ... and according to my phones scanner, it was. The device provides no indication of any sort that its "working" , ... or cant connect to a network ... or cant get a GPS lock ... etc. When its working or not working ... the LEDs don't do anything to tell you its status (other than when charging/charged).

As other reviewers comment ... the manual and FAQ are near useless. However, the device has no user-controls, etc, anyway ... so theres nothing to put into a users manual.

I've emailed the company's support line ... no response yet.

Review: Bought a trackimo unit thru radio shack and it has never worked. "User manual" is totally useless. If your problem isn't the one listed, there is no option. Bought product based on FIRST 12 MONTHS FREE on their site: ([redacted])

QUOTE:: "No hidden fees. No roaming charges. No contractual obligations. Use Trackimo anywhere for free for the first 12 months, then only for $5/month – the lowest monthly charge on the market."

No answer on their phone number listed on a news site: PRNewswire January 2015 - QUOTE: To schedule a demo or interview with a Trackimo representative, contact [redacted], at [redacted] or email [redacted]"

UNIT IS Unusable; forces you to pay $60 for a year with cancellation only after first year.

I THINK THIS IS A SCAM because you can't get anywhere until after you have bought the unit, paid for shipping, successfully registered it, and then you try to activate it and it stops with the PAY $60!! WHERE"S MY FREE TRIAL? WHERE IS SUPPORT?

THANKS Revdex.com for putting up with my complaining.Desired Settlement: I'd like technical support. I'd like to use this thing for the purpose it was purchased. I'd like them to honor the "12 month free trial" as listed on their site ([redacted])

Review: Seller has failed to respond to phone and email messages regarding return of 2 Trackimo devices. [redacted] is the fulfillment agent for Trackimo GPS Devices. I purchased 2 of the devices through the Trackimo.com website on 12/**/2014. The devices were delivered via [redacted] on 12/**/2014. I have been trying to return the devices since 12/**/2014. My order number was #[redacted], Item N-1-TRACK-SIMO-CP-BK, Sales Rep. "[redacted]", Payment Amt. $199.94, which was charged to my [redacted] card. The devices were ordered through the Trackimo.com website. At the time that I ordered, there was a 30-day money-back guarantee advertised on the website, which listed an email address to which a purchaser was to request a return authorization and address. I have received no answer to my repeated requests, and I have received no return calls from my telephonic messages left at the [redacted] number. The website no longer shows it's return policy information and there are no longer any telephone numbers or addresses listed as how to contact Trackimo. Tjere is only a "Support" button to which one is suppose to submit a request for support, but even that goes unanswered. I contacted [redacted] on 12/**/2014 when I was unable to get a response by either phone or email.Desired Settlement: I want them to honor the 30-day return policy AND PROVIDE ME WITH A RETURN SHIPPING ADDRESS, and I want a full refund of the $199.94.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Trackimo has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]