Tractor Supply Company

This company is a scam,They need to be banned from ever selling this product in this manner.I ordered uro for shipping ,wks later got charged 49,95,I called they said they would drop it to if I did not want to send it back,I told them to cancel my order and this next month they charged again and didn't receive nothing,I think they may sell you credit card numbers or when you ask to cancel,they don't cancelThey did not have my permission to charge my card and I want my 59,back,I am a single mother and they have more than enough money,They are thieves,you call to cancel they still charge you.something needs to be done about this,

Since we are an out of network provider, the rest of the patient balance is the patient’s responsibilityI am showing an outstanding balance of $31,That is a legitimate bill and amount dueIf she has any type of other insurance, we can adjust it, but if she has only ***, her balance is due
in full

I have reviewed the (unreasonable) response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Pounding Mill Quarry's inadequate offer to resolve this complaint is unacceptable. I will only accept a full refund of $ 507.02. There was no written and/or verbal contract pursuant to the purchase and delivery of 24 tons of gravel, nor was there any offer and/or acceptance of any so-called freight charge or fuel surcharge. It is 100 percent the fault of the company/driver for not deliverling the gravel, not the purchasers fault. Their contracted driver simply refused to dump/deliver the gravel to where the purchaser/customer required it. [redacted] may find in my favor and issue me a 100 % refund for the full amount of $ 507.02. With this purchase, I did not authorize any freight or fuel surcharges to be processed on my [redacted] account/[redacted] card. Any charges in reference to any freight and fuel surcharges would be fraudlent unauthorized charges put on my [redacted] card. The original purchase price of $ 507.02 was for gravel only--not for any bogus freight or fuel surcharges. I am not responsible for paying bogus fees to Pounding Mill's sub-contracted truck driver. Any fees due to the subcontractor (truck driver), is the sole responsibility of Pounding Mill Quarry Company. If Pounding Mill or [redacted] does not issue me a full refund, then I will pursue this matter legally through the General District/Civil Court of Tazewell County in the Commonwealth of Virginia. The only acceptable resolution to this complaint would be a full and complete refund of $ 507.02 issued to me by Pounding Mill Quarry.
Regards,
[redacted]

This first page of the attached is our summary of what happened on 4/05/2018 with Mr. [redacted]. Pages 4-8 include a copy of the scale ticket for the load in question and statements from our employees that were involved in this delivery.  As you will see the situation apparently got fairly heated...

by the customer due to the customer wanting our driver to spread/dump the load in a place that our driver felt was unsafe – unsafe in the realm of possibly flipping our truck over, causing other damage to our truck/property/driver, or getting stuck up in a yard that was too soft.  We fully support our driver in their assessment of the on-site situation for deliveries.We agree that we owe Mr. [redacted] $316.26 back (full ticket amount less the freight and fuel surcharge due to him not providing a safe place for our driver to spread/dump the load) on this transaction but he refuses to speak to us so we can credit his charge card.  We can do the refund by check (and mail it to him at the address listed on his complaint) but then he needs to not dispute the charge that was placed on the credit card on 4/05/2018.Look forward to hearing from you on this as to a resolution.  Let me know if you need anything else on this.Thanks,[redacted]Pounding Mill Quarry Corporation

04/06/2017Dear [redacted]We are writing to update the status of ID number [redacted]. We have resolved the complaint mailed into us regarding [redacted] and the refund regarding her chicks. A refund in the amount of 31.79 for the remainder of her returned purchased has been processed on 3.29.17.We...

were unable to contact the customer by phone, but have left her a detailed voicemail with the above update along with our contact and reference number.Please let us know if we can be of any further assistance.Sincerely,Rachel Team Lead, Customer Solutions Center