Tracy Ford

Tracy Ford is in receipt of the customer's response Tracy Ford approves the customer to contact [redacted] at [redacted] to make an appointment with them directly As stated in the previous response Tracy Ford will not cover a rental car Tracy Ford has no further action at this time

I will not be contacting this buisness againThis is my insurance information: Geico 1-800-841-3000As is any aftermarket products are extra to cover, be sure to tell them this product is $to reapply after an accidentHence the premium increaseIm sure that fact would not come up in there inquiry to my insurance companyIf you would like my policy number, that can be providedAnd as to the phone issues, they have my cell number and my wifes cell numberNeither of witch were ever contacted

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

While not 100% happy with the response by Tracy Ford, I am willing to accept it and consider this matter closed

Our Customer Relations Manager has looked into the customers contract to investigate the information the customer statedIn order to accurately explain this customers contract, Tracy Ford will break down the contract into its separate additions to help better explain the contract.The vehicle selling price is listed correctly as $9,416; the dealership has no record of any other price being listed as the selling priceThe customers service contract from our records is listed at $3,500, a Gap Contract of $795, in addition tax and licensing fees which resulted to $for fees and $for sales tax.The total amount financed is listed as $13,Dealerships do not initiate, nor send out recall notices on any vehiclesRecall notices are initiated by the manufacturer and by the NHTSA (National Highway Traffic Safety Administration)Therefore, any recall information on the customer's airbags would come from the vehicle type manufacturer, in this case Toyota CorporateThe manufacturer uses VIN registrations to contact vehicle ownersIf the customer has not heard from Toyota Corporate, Tracy Ford can help to locate a Toyota contact number for the recall campaign

I am rejecting this response because: Tracy Ford has given absolutely NOTHING to me for free so I don't know why they say thatThe only thing they have done is lied and provided shady service which should be reviewed by a higher beingCanceling a contract that was in compensation for their sexist behavior makes no sense at allI will not EVER tolerate discrimination in that capacity with a simple apology Corportate office has all the recorded voicemails and both my husband and I were led to believe the same thingThere would not be an issue if they were honest and up front about all of these things being an additional cost

On Thursday 11/16/Customer Relations Manager contacted [redacted] via text after receiving her Revdex.com complaint [redacted] explained what happened and that she wanted her refundCustomer Relations Manager [redacted] responded by telling her she would have to talk to the Business Department and the Finance Office On Friday 11/17/Customer Relations informed [redacted] that the Business Department did not have any record of the requestAlso the Finance Manager who was supposed to of handled it was off that dayCustomer Relations received a copy of ***'s original request for a refund via text Since Tracy Ford's Business Department had not received the request from the Finance Department Customer Relations had to resubmit it Customer Relations also explained to [redacted] via text that the refund amount cannot be sent to her directly because the warranty amount is being financed with a credit institutionIt was explained that any amount refunded that was still owed to the bank must be refunded to the bank and not the customer.On Tuesday 11/21/a check was cut, signed, and mailed to [redacted] 's financial institution that holds her loan [redacted] was made aware of this via text, as well The amount of the check is for the full refund of $3,If she or the Revdex.com has any questions or concerns please do not hesitate to contact [redacted] ***, Tracy Ford's Customer Relations Manager at [redacted] or via email [redacted]

Revdex.com Responsefor: [redacted] F-250To Whom It May Concern:Tracy Ford is in receipt of your letter and we have reviewed this matterOur response is as follows:On 10/2/customer came in to look for a new truckCustomer purchased a F- On 10/4/the Sales Consultant saw customer in the Service Department and helped him retrieve personal items out of trade vehicle and helped the customer’s friend with his F-Sync questionsOn 10/5/the Customer Relations Manager (CRM) called customer and had to leave a message at 3:28pm CRM wanted to check in with customer to see if he had any questions about his new vehicle and to update hisemail address Customer did not return the call On 10/6/the CRM called again and had to leave a message at 4:23pm Customer did not return the call.On 10/9/the CRM called and spoke with customerCustomer informed the CRM that he was not happy that the contract did not reflect what he thought was agreed uponHe said that he agreed upon a selling price of $56,and $33,forthe trade ins and also $down No mention of term discrepancy during that conversation He said that he had is financial advisor go over the contract and he said that she told him “they are ripping you off” The CRM verified with customer that the monthly price was in fact correct The CRM informed customer that she would talk with the General Sales Manager (GSM) and either the GSM or the CRM will call him back The GSM called the customer on 10/9/and the customer agreed to come in on 10/10/and discuss the contract On 10/10/customer came in and talked to the Sales Manager (SM) first He cursed at SM and explained loudly how he was not happy with the contract and thought Tracy Ford was dishonest The GSM heard the customer conversing with SM and came out to speak with customer GSM had contract information in hand, ready to go over it with customer GSM explained that we have a selling price and that that entire amount gets taxed, like a cell phone contract GSM explained to customer that the selling price was $58,plus $2,in rebates, which comes to $56, This is lower than what the customer agreed to The contract states we did not give customer $33,for trade ins but $27, Customer did put $down The contract does state that the loan term is months All of these factors are how the monthly payment was reached GSM asked customer if he went over the contract in the finance office and customer said yes but that the customer did not look at each individual line GSM explained that if at any time before signing the contract the customer had a disagreement or questions he could have had them addressed at that timeCustomer responded “Well I thought we had already agreed on things and so you are saying I can’t trust that [expletive]?” pointing to SM GSM told customer that if he was going to insult his employees then the conversation is over Customer responded “Are you [expletive] kidding me?” GSM said no and got up and told customer there was nothing else he can do and to have a nice dayThe GSM tried to have a polite and informative conversation, but customer was condescending and vulgar Tracy Ford’s finance department met his monthly payment requirements and exceeded the customer’s agreed upon selling price Tracy Ford could not meet his trade in asking price of $33,000, based on the current valuation of the vehicles All of this was in the contract and was presented to customer in the finance office Customer was shown the contract and had to sign the contract times in different areas At this time there is no further action for Tracy Ford to take

On 10/9/2014, [redacted] purchased a [redacted] CX-for $10,Mr [redacted] decided not topurchase an extended warrantyHe signed an agreement, which states, “Youwill pay all costs for any repairsThe dealer assumes no responsibility forany repairs regardless of any oral statements about the vehicle.” The customer also signed another document called Understanding of Non-Warranty Sale, whichstates, “It is hereby understood by the purchaser and the seller, Tracy FordUsed Vehicles, that the vehicle described above is sold in an “as is”condition, with no warranty of merchantability or fitness for a particularpurpose, and Tracy Ford Used Vehicles neither assumes nor authorizes anyone toassume for it any liability in connection with the sale of the vehicleI alsoacknowledge that I was given the opportunity to have the above listed vehicleinspected by my own mechanic prior to the purchase of the vehicle.”On 10/17/14, the customer brought the vehicle to Tracy Ford’s service department for a checkengine light that came onAt no charge to the customer, we diagnosed theconcern and replaced the mass air flow sensor, one coil and a spark plugOn 12/10/14, Tracy Ford checked for an oil leak by putting an all in one dye in the vehicle todetermine where the leak isThe leak appeared to be between the engine and transmission.We recommended the customer take the vehicle to [redacted] for further repairThecustomer was also not charged for this service visit.On 01/28/15, the customer brought the vehicle back to Tracy Ford for inspection ofan oil leakWhen the technician went out to bring the vehicle in forinspection, the vehicle would not startThe customer declined to have thatissue checked outTwo days later, the customer approved the inspection and itwas discovered the starter had failedCustomer wanted the vehicle to berepaired for freeThe vehicle never started while here or moved from theoriginal parking spotThe customer had the vehicle towed outNo repairsperformedOnce again, there was no charge to the customer for the inspection.Tracy Ford has no obligation to repair the vehicle once it has been soldHowever, as a good will gesture, the service department agreed to address the customer’s concern by inspecting and diagnosing the vehicle

As stated in the previous response, Tracy Ford is willing to have Antioch Chrysler Jeep Dodge inspect the customer’s Town & Country van at no expense to the customer to see if the vehicle is Bluetooth capablePerhaps after making an appointment, en route to visit her daughter in San Francisco, the customer can to go to Antioch Chrysler Jeep DodgePlease note the Bureau of Automotive Repair has already dismissed the case filed by the customer

Tracy Ford has been in contact with the customer on multiple occasions attempting to reach a mutual agreement. However, a resolution could not be achieved based on trade value. When the customer purchased their car two years ago a Car Fax was run on the vehicle, as we do every time preowned vehicle... is sold. While the dealership acknowledges the wrong Car Fax was given to the customer, on 10/28/14 the Car Fax run on the vehicle showed no reported accidents. When Tracy Ford and the customer reviewed the report together, the customer was aware that Car Fax did not report an accident until one month after the customer purchased the vehicle on 11/24/14. So neither the dealership nor the customer would have known about the reported accident at the time of purchase due to the delay in Car Fax's reporting date as stated above. Tracy Ford is frustrated by this situation as well and since there is no reported specific details regarding the reported accident, the dealership cannot know the type of "accident" it was. If the customer would like to speak with the dealership more about her concerns and frustrations please contact our Sales Manager, [redacted] at [redacted] .

On 8/1/the customer purchased a truck from Tracy Ford After the date of purchase, the lender contacted the customer to get verified proof of certain documents to complete the loan process When the lender did not receive the documents they did not provide funding to Tracy Ford for the vehicle and Tracy Ford is required by law to send a day rescission letter to the consumer stating that if funding is not received the consumer must return the vehicle When the customer called, it was explained that funding was simply pending the documentation that the lender was asking for and once it was provided there was no further action At that point the consumer went to a different dealership and attempted to obtain funding from the same credit union that had been used for the deal at Tracy Ford The lender alerted the dealership.Since this complaint was filed, the consumer has returned the truck to Tracy Ford and his original monies has been refunded to the consumer The consumer is bringing back to the dealership the license plates that were sent to the consumer from the State of California.At this time there is no further action by either party after the license plates have been returned to the dealership

I am in receipt of the response from Tracy Ford regarding my complaint.My apologies for the delay in my responseMy daughter has been diagnosed with late stage cancer and has been fighting for her life since October, I have been at her bedside in San Francisco every day since she was admittedNeedless to say, that has been my priorityAlthough Tracy Ford and I disagree as to what has transpired, the bottom line is they are now offering to rectify the problems with my stereo/phone/navigation system.I have only one question, and that is why must I now travel to Antioch to the Chrysler dealer there when we have a Chrysler dealer in Tracy?We decided to purchase our replacement vehicle locally to avoid long trips for maintenance and repairThis certainly defeats the purpose.We would like to know in advance what the Chrysler dealer plans to do with my vehicleWe want no further surprises regarding our systemIF the Pioneer system could be properly installed, and everything would work as it should, we would not be opposed to thatHowever, that has not proven to be possibleIt is possible that the Chrysler Corporation is more knowledgeable about what is compatible and what is not

Customer came in and had service done on 6/28/ He had a maintenance service done which did require the vehicle to be put up on a rack to complete the service The service manager was aware and spoke to the customer and addressed his claim that Tracy Ford dented his truck under the door handle Upon further inspection the service manager determined that the dent was not caused by Tracy Ford due to the placement of the dent The service manager did offer to fix the dent as a goodwill gesture and Tracy Ford did pull out the dent The customer wanted Tracy Ford to repaint the entire door The Service Manager denied the request for repainting the door and instead offered to touch it up or blend it Customer declined offerAt this time the Service Manager has agreed to have the entire door repainted but the customer will need to drop it off with Tracy Ford and they will use their own partnering company to complete the work The company Tracy Ford will use is [redacted] The customer will need to call Tracy Ford’s service department to make an appointment No rental car will be provided since this is a goodwill gesture

Revdex.com Complaint Case # ***To Whom It May Concern:Tracy Ford is in receipt of your letter and we have reviewed this matterOur response is as follows:On April 7, 2013, *** *** purchased a Chrysler Town & Country VanThe customer purchased a Pioneer navigation system that day
as well.On April 29, 2014, the customer brought vehicle to Tracy Ford to have the navigation system installedAfter inspection of the vehicle, we found that we needed to order additional parts for installation and re-scheduled the appointment once the parts arrivedOn May 14, 2014, the customer brought the vehicle back to Tracy Ford installation with the additional parts we paid forWe provided the customer with a rental vehicle, which is included in the price of the navigation unitOn June 17, 2014, the customer brought the vehicle back to Tracy Ford, stating radio reception is very poor and Bluetooth is not clearWe made adjustments to the radio and Bluetooth for better reception at no charge to the customerBefore the vehicle left Tracy Ford, we confirmed the new navigation system worked properly with the DVD player, phone usingBluetooth, back up camera, and radioCustomer stated she had some questions on operationTracy Ford made an appointment to demonstrate how to operate the unitCustomer missed the appointmentWe scheduled another appointment and the customer missed that appointment as well.On September 3, 2014, at the customer’s request, Tracy Ford paid $to MrTunes Audio to remove the Pioneer navigation system and return the system to original manufacturer’s equipmentOn October 30, 2014, Tracy Ford received a call from the customer stating she is unhappy that she paid $for a navigation system that is in a box sitting in her homeCustomer stated she has no GPS or blue tooth and the unit never worked properly. Customer would like a full refund for the unitAdvised customer, per the sales contract, this is a non-refundable itemCustomer said there is a three year warranty and would like to get refunded through the warrantyAdvised customer the warranty covers any defects to the unitBecause it is a capability issue and there is nothing wrong with the unit itself, the warranty would not apply.On November 6, 2014, Tracy Ford contacted Antioch Chrysler and asked the sales manager if the Chrysler Town & County is Bluetooth capableThe sales manager looked up the vehicle by VIN and stated this vehicle is not showing Bluetooth capabilitySales manager would be willing to have the customer bring the vehicle to Antioch Chrysler to look at the vehicle for Bluetooth capability, but all indications show this vehicle is not equippedOn November 6, 2014, Tracy Ford called the customer and offered to have her bring the vehicle to Antioch Chrysler to check for Bluetooth capabilityIt seemed the customer really just wanted her money back, so we offered to help the customer sell the Pioneer navigation system on Ebay to recoup some of her moneyCustomer became very upset, stating she would make Tracy Ford pay and ended the call.Tracy Ford has bent over backward to assist this customerThis is clearly a case of buyer’s remorseThe customer envisioned a different navigation product on the day she bought the unit than what she receivedOur offer still stands to have her take the vehicle to Antioch Chrysler to look at the vehicle for Bluetooth capability

I am rejecting this response because: I was told before that this was resolved and it wasn'tMy previous Stockton address was *** *** *** *** Stockton, Ca and in Tracy it was *** *** ***, Tracy, CAAny phone numbers associated with these addresses can be deletedThat way I won't be bothered by Tracy Ford ever again!!!

I am rejecting this response because:I was told I could not get warranty on the carI was told I could not get it at the time of sale and that inalienable to purchase after the salePlus the salesperson told me we didn't have to take the car for a test drive in the freeway as they had done soSeems like they cleared the light right before selling it so it wasn't being disclosedThe leak they new about,prior to selling it and failed to discloseFirst service rep named Mr *** told me they knew about the problem prior to selling itAgain, this was not disclosedMy understanding understanding, is Mr *** no longer works there.....ld me they knew about thisbproblembefore selling when I took it in the first time

I am rejecting this response because much of their response is simply not true. I never said that I met with my financial advisor. When I came in to figure this all out I was open to hear their explanationIt wasn't until they agreed that yes, they in fact did agree to $33,for my trade-ins, and that's what they gave me for them that I lost my temperBecause not only could they not show me where the missing $6,is, but their explanation was simply ridiculous! How are they going to advertise vehicles for one price and then tell me that they've deducted part of my trade in value from a PREVIOUS price of the vehicle? And then to tell me straight to my face that, "the prices on the windshields of the cars out on the lot aren't the actual price of the vehicles, that's just to get people into the dealership." That's a day direct quote from the gsmEveryone involved has already agreed that $33,was the agreed upon amount of the trade insSo I either want to be reimbursed for the missing amount, or I want it applied to my down payment and I want my monthly payment adjustedIt's as simple as that

On 9/25/the customer
purchased his new vehicle along with the Simonize
protection planTracy Ford
did have a delay in scheduling due to the high volume of sold vehicles at the
time and advised we would call the customer when appointments were available
On 9/26/we left a voicemail at the residents listed home number of
***, we left a second voicemail on 9/29/16, then a 3rd 10/3/16, and
finally a 4th call with a voicemail on 10/11/We called the customer times
to set an appointment for the simonize and sent a letter on 10/21/stating:
“ October 24,
*** ***
*** *** **
Ripon, CA
On behalf of Tracy Ford, I
want to thank you for choosing us as your new vehicle dealershipWe appreciate
your business and hope that you will recommend the Tracy Ford to your family
and friends
Our records show you have a
due bill with promised work to be completed by our dealershipWe have made
several attempts to reach you by phone, but have been unsuccessfulPlease
contact me at your earliest convenience , so that we may schedule an
appointment for youWe value each one of our customers, satisfaction is our
highest priority
Sincerely,
***
Tracy Ford
*** “
After our many attempts to
reach the customer by both phone and mail; we have not heard anything about
scheduling the simonize until the customer spoke with our Customer Relations
Manager demanding a refund based on his claim that Tracy Ford had not tried to
schedule him for this serviceBased on the above information, Tracy Ford
clearly made several attempts to reach, and schedule, this customer with regard
to his SimonizeWe will be happy to provide our documentation of the letter as
well as the notes of the left voicemails for the customer, if neededAt this
time we will be more than happy to detail the vehicle and apply the simonize
protection applicationNo further action is needed, unless the customer would
like to schedule an appointment for the promised simonize applicationThe
customer may call *** our scheduler at *** if he would like to set
up his Simonize appointment

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this
resolution is satisfactory to meThe complaint between Tracy Ford and myself was resolved as off Tuesday, June 9th and the Revdex.com branch in Sacramento was informed in writing as of Friday, June 12, Thank you to all parties involved for a quick and satisfying resolution.*** ***