Tracy Mazda

My understanding of the maintenace contract is that the term is for years or 75,miles MrCrites's argument that the words "WHICHEVER OCCURS FIRST" are not present does not change the fact that a reasonable person would read that as an either or scenario That being said, in the interest of customer satisfaction Tracy Mazda will honor the three remaining services I can not speak for other Mazda Dealerships as the fact remains that the contract has expired.Sincerely, [redacted] ***General Manager

On April 3rd, at 8:55am Mr [redacted] came into Tracy Mazda to diagnose why his sunroof was making a loud noise and having a hard time closingWe inspected and found it was binding and tried cleaning and lubricating the cables and tracks which did not help and found that the motor internally was bindingwe provided him an estimate for the repair and while his car was in our shop we noticed that his power steering fluid was leaking, as this could be a fire hazard we inspected closer to give him an estimate for the repairWhile looking at the power steering leak we also performed a visual inspection of the vehicle and saw his shocks were leaking and provided an estimate for that as wellWe did not perform any other diagnostics and did not connect his vehicle to any diagnostic equipment that could cause his check engine light to come onSince his check engine light was not on at the time he left Tracy Mazda there was no discussion of any further diagnostics neededWe would be glad to check for the code that is causing his light to be on and clean the area around his sunroof that he states we got dirtyMr [redacted] has not contacted Tracy Mazda directly regarding any of his concerns

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

The PDF here shows my proof of purchase from the 3rd party company I took my car toAs you can see they did multiple inspections and there was not any issues reported that were reported at the mazda dealership

On April 3rd, 2018 at 8:55am Mr. [redacted] came into Tracy Mazda to diagnose why his sunroof was making a loud noise and having a hard time closing. We inspected and found it was binding and tried cleaning and lubricating the cables and tracks which did not help and found that the motor internally was...

binding. we provided him an estimate for the repair and while his car was in our shop we noticed that his power steering fluid was leaking, as this could be a fire hazard we inspected closer to give him an estimate for the repair. While looking at the power steering leak we also performed a visual inspection of the vehicle and saw his shocks were leaking and provided an estimate for that as well. We did not perform any other diagnostics and did not connect his vehicle to any diagnostic equipment that could cause his check engine light to come on. Since his check engine light was not on at the time he left Tracy Mazda there was no discussion of any further diagnostics needed. We would be glad to check for the code that is causing his light to be on and clean the area around his sunroof that he states we got dirty. Mr. [redacted] has not contacted Tracy Mazda directly regarding any of his concerns.

My understanding of the maintenace contract is that the term is for 5 years or 75,000 miles.  Mr. Crites's argument that the words "WHICHEVER OCCURS FIRST" are not present does not change the fact that a reasonable person would read that as an either or scenario.  That being said, in the...

interest of customer satisfaction Tracy Mazda will honor the three remaining services.  I can not speak for other Mazda Dealerships as the fact remains that the contract has expired.Sincerely, [redacted]General Manager

Sent a inquiry on a car to Tracy Mazda. Upon receiving a call back I specified that if they weren't going to budge on the price then I didn't want to waste my gas and time. They said to come in we'll work something out. We test drove the car and at their request I submitted a written proposal. Being that I was prior pre-approved for a certain amount and had a fair interest rate I already knew my boundaries. They said they could do better, so I allowed them to run my credit. They came back and said they're having difficulties matching or beating what interest rate I already had. Long story short, they ran my credit at the price they originally wanted for the car without consulting me. At no point was there a negotiation! All of this after they initially low-balled my trade in. (Which is to be expected) I don't expect super high ethics at a dealership, but what they did is WRONG!!!! End of story, I walked and they kept the car that "someone" was supposedly approved for.

Review: I purchased a Mazda 6 on 2/14/14 at that time I also purchased the extended warranty with the understanding that it could be cancelled within 30 days and my loan would be credited for the warranty amount with no penalty. I called on 2/17/14 & left a message for [redacted] in the finance dept that I wanted to cancel the warranty. I received no response so I e-mailed our sales associate on 2/18/14 that we wanted to cancel the warranty. No response from Tracy Mazda. I called again on 2/19 & left a message for [redacted] in finance as well as e-mailing the dealership & the sales assoc. I finally received a voice message on 2/24 from [redacted] stating that the warranty would be cancelled. I have called my finance company several times since then but they have not recieved the notice of cancellation nor the refund check. I e-mailed our sales associate several times & never received a response however, my husband did receive an e-mail from our salses assoc that he has let the finance dept & the sales dept know that we wanted the warranty cancelled & we would be receiving a phone call from Lisa with confirmation. I did receive a voice mail from Lisa on 3/10/14 that the cancellation & check were going in the mail that night to my finance company. I called my finance company on 3/24/14 they have received nothing. I left a voice mail for Lisa at the dealership on 3/24 & as of 3/31/14 have had no response. I checked with my finance company again today 3/31/14 & they still have not recied a check or the cancellation.Desired Settlement: I want the extended warranty cancelled and the refund check sent to my finance company overnight immediately. I want all cancellation information in writing for my records.

Business

Response:

The check was sent to the finance company as agreed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Just an FYI if you would advise your customers that once they have cancelled the warranty it will take 6 weeks to process the refund then maybe you will not have any future complaints regarding this matter. No one ever advised us of a time frame so we had no idea that it would take that long or we would have never agreed to the warranty in the first place.

Thank you for your assistance.