Tracy Nissan

Review: I brought a 2014 from tracy Nissan.in tracy ca. I was told I would receive a$500.00 rebate.when I called to ask about my rebate,I was told it went towards the loan.these people have lied to me and taken advantage of me in all stages of this deal.I had a loan for this car from capital one.thay told me they could get me a better deal if I went with Nissan.I was tould I would get a rebate.the rebate is assvertised on tv.Desired Settlement: I would like the rebate I was promised.

Business

Response:

We received your letter for response regarding the complaint filed by Mr. [redacted], ID #[redacted]. The sales contract for the purchase of this vehicle indicates all rebates available on this vehicle were applied. A $500 Customer Cash rebate, plus an additional $500 Captive Cash only available if financed through Nissan Finance (which this vehicle is). If the consumer would like further explanation I am more than happy to meet with him.

Review: We purchased a new 2012 Nissan Quest SV in January 2013. The vehicle was delivered with one incorrect key fob and one correct key fob. The incorrect key fob was for a sedan model. We returned the incorrect fob to the Service department and requested that they provide us with the correct fob. After searching, it was determined that our key fob had been delivered incorrectly with another vehicle which had previously been sold. The Service department explained that they would take it up with Sales and Sales would get in touch with us to straighten out the issue. Over a year later and after several requests, the Sales Manager at the dealership had stated he would look into this and call me back. I never heard from him again. I called and left multiple messages and no returned phone calls from the Sales Manager or anyone else. I filed a complaint with Nissan USA and even they were unable to get any movement out of the dealership. They have failed to deliver a complete vehicle and refuse to provide the level of Customer Care one expects when making such a large purchase. This is our second Nissan, but rest assured that this will be our last after this experience. We have since relocated to New York and Nissan has explained that we need to try and pursue this through the local dealership. However, it is not that dealership's responsibility to correct the mistake Tracy Nissan made.Desired Settlement: I would like to receive the second key fob, programmed for my vehicle, which should have been delivered when I purchased the vehicle brand new.

Business

Response:

As of April 1, 2014 an agreed settlement has been reached by our customer and Tracy Nissan. Thank you for the opportunity to resolve the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: the salesman used a bait and switch.when we said we would complain.he said do what you got to do.

on 10/28/2013.we purchased a car from Nissan of tracy.we were showed a car,we test drove the car,and said we wanted it.we bought up front we asked the saleman could we get the car in a different color.he said yes go inside and do the paperwork,i,ll go and get the car.we went inside did all the paperwork.when we came outside we had a defferent car.it was an s not the car we brought up front sv.we tried to tell the salesman.this was not the car we wanted.he became and told us do what you got to do.Desired Settlement: all we want is the car we thought we purchased.we bought a 2014.we,ll take a 2013.

Business

Response:

Initial Business Response

Tracy Nissan Sales Manager, [redacted] contacted Mr. [redacted] regarding the complaint and apologized for the misunderstanding during the vehicle purchase. After speaking with Mr. [redacted], our sales manager agreed to install the remote start system at no charge as a goodwill gesture by Tracy Nissan.

Tracy Nissan

Final Consumer Response

On October 28h, 2013 we went test drove a car, my wife fell in love with the car. We wanted to purchase the but asked salesman did he have it in another color. The manager told him to find it and asked us to go inside to sign the paperwork. While signing the paperwork, we called our insurance agent. Insurance asked my wife for the price and model of car. We asked the agent what it was. We did not know. The manager said he did not know he would have to check with the salesman. Our insurance agent became angry waiting for our answer and said, let him tell me. The manager, and I said what is wrong the insurance agent he sounds angry.

After signing the papers, we went outside to get the car. It was color what we wanted. When my wife got in the car, she noticed the car did not have lighted side mirrors, and the dashboard was different. The salesman [redacted], said the car we wanted was $4,OOO difference. This was a lie. He never said this. We told him we had $30,OOO from [redacted] He said you do not have to deal wan [redacted] He said he could get the car we test drove, for $30,OOO.

When we got home my wife was very upset. She said this not the car we test drove. We contacted Tracy Nissan First with no solution. We then contacted the Revdex.com and Tracy Nissan responded by calling me. [redacted] at Nissan said he would talk to the boss and call back. He called back and said he could not take it back it was now a used car. He said, but be willing to install the remote auto system in the car as a courtesy. He did that and we appreciated it. What we are angry about is that the salesman and manager that night, they got together and lied and cheated us. And continue to lie and say it was the price.

The color of our Infiniti and the color of the Altima are almost the same. If it was about the $4000 extra, then why do we have the color we wanted. We have the name and telephone number of the insurance agent. I am also sending a copy of [redacted] blank check, showing the $30,OOO limit.

In closing, what angers us they ad like they are doing us a favor. They are not. They did to us what we said they did to us. This was fault for trusting this people. We should have not trusted them.

Final Business Response

TRACY NISSAN

3195 Naglee Rd

Tracy, CA XXXXX

RE: case [redacted]

The complaint has been resolved with Mr. [redacted] in agreement between himself and with Tracy Nissan to install the Remote Start System. Mr. [redacted] had the Remote Auto Start installed on his new vehicle free of charge as a goodwill gesture on November 12, 2013.