Tracy's Garage

Revdex.com: This response makes me sick! First off, I didn’t tell McMahons about the $from a different service provider due to the fact that I am sick of wasting my time and energy trying to deal with them Like I said, I had gotten that bill the day that I finally decided to file a complaint Second of all, I hope that their [redacted] spreadsheet outlining my issues and resolutions or lack there of are not the only records they are claiming to have for my vehicle As I stated in my complaint, I have brought my car back there over 17+ times starting ten days after I bought it Also, in that [redacted] spreadsheet it states that they replaced my front rotors free of charge which is NOT true I paid over 100+ dollars to have them replaced even though they claimed to have replaced them when they received the car to their lot and performed their “inspection” In addition to that, the issue on 4/6/concerning my window was about the tenth time I had returned my vehicle to them for my window not working and my vehicle continues to not start at times even though McMahons has replaced the starter twice now Lastly, I have almost all of the service records from my visits to McMahons with the exception of the first few which I have never been provided with for some reason even though I asked for all of my service records to be mailed to me, the beginning ones were left out If they are claiming that they fixed my vehicles issues through my warranty, then by all means please show me the claims on my warranty because when I called the warranty place, I was told that there had been no claims for my vehicle Their response is yet another band aide they are attempting to put over the issues I’m not sure where this goes from here but what goes on at McMahons is not ok or fair to our community Its even more frustrating to know that they continue to not admit to their faults even though in our meeting they fully owned them I wish I had recorded the meetings I would’ve had I known the monster I was dealing with at the time Regards, [redacted] %

We replied to a complaint from this customer in April that stated many of the same concerns and the facts we stated in that reply are accurateSince that complaint was registered we have continued to perform repairs to the vehicle at no charge to the customer, regardless whether the
repairs were *** extended warranty covered or not. This was done in the interest of customer goodwill as we are aware that she has had problems with the vehicle. I have attached a list of the repairs made to the vehicle since our last responseUnfortunately the vehicle has had need for repair that is beyond what would be considered but we have stood behind every repair and the customer has not experienced any cost other than her own time, to effect these repairsWe inspect vehicles prior to sale but realistically, we have no way of assuring that the vehicle will not fail. It is why we offer extended warranties as we did on this vehicleI have not been contacted by the customer regarding her statement about a $repair bill from another service facility nor any of the details regarding items that we have repaired and need repair again according to that mechanicWe cannot respond to anything which we are not aware of so if she would contact us with that information it will at least allow us to make a determination if the concerns are something that we are willing to addressAgain the, her contention that we have somehow altered our repair records is absurdThe copies of repair orders given to the customer are the exact same as those in own filesAny repair that could be claimed under her *** warranty was and any other costs were born by us, not her

How long does this keep going on? The messages back and forth between myself and McMahons? As I stated in my first complaint, I have gone through all of the processes possible to try and address my issues with this dealership. I am still not satisfied. I was told that "the numbers don't work" for me to get out of this vehicle. I have tried everything possible which is why I waited days before filing this complaint. In response to the last message from McMahons, I have actually brought my vehicle back to them five times for my window issue. I purchased it on 8/20/and brought it back to them on 9/3/to fix the window that wouldn't go down. I picked it up on 9/5/and the window wasn't fixed. I had to bring it back to McMahons for the window again on 9/8/2014, 1/23/2015, 2/23/and 4/6/2015. In order for me to finally get my window fixed, I had to pay a couple hundred dollars to *** *** in Burlington to spend a few hours doing exploratory work for them to compile a list of several things that needed to be fixed. The tech at *** *** that looked at my vehicle told me that if it were him, he would drive the vehicle right through the window at McMahons and tell them to keep it. I then took this list to McMahons and met with them. They then fixed the items on the list, the window being one of them. I also have a service record from *** *** in Barre that I had to call around for days to get, that states on it that when ** from McMahons called them to bring it there, he asked tem to look it over for electrical concerns not just the window because at that point they knew the issues were bigger than just the window. In addition to the window issues, I have brought it back to McMahons five other times for the engine light, and six times for starting/ignition issues. On top of that I have brought it to them countless times for engine/oil issues. Ever since one of the technicians put the "wrong oil filter" on my vehicle I seem to be burning oil. I was told by a service employee and a sales employee that they made a mistake and put the wrong oil filter on it which caused all of the oil to run out of it causing me to be driving it all around with no oil in it. They then turned around and labeled it as a "faulty oil filter." Since then I have had an oil consumption test done every 1,miles that shows I am at least quart shy every 1,miles. In addition, I brought it to them at least five times complaining about a clunking type of noise in the front end but every time the were not able to duplicate my concern. I now have to replace several front end issues that I believe were an issue from the beginning that they either failed to tell me about or never took the time to try and duplicate my concern. Especially seeing how they admitted to me that they forgot my vehicle was there for weeks while I was driving a rental car. McMahons is a joke and that is the message I spread to any and everyone who wants to listen. It's time for them to make right everything they have done wrong with me and my vehicle. I want to know what I can do from here to resolve this issue. I want all of my service records from 8/20/to now sent to my address and I want to know where to go from hereI have already been talking to a lawyer who suggested I write a complaint here as a first step. I guess if there are no suggestions from here on what to do next, I will continue down the lawyer path to get what I need. I did not take a loan out for $21,to have a vehicle that isn't reliable. I wish that just for a minute the owner of McMahons would think about this from my perspective of being screwed over instead of his perspective of dollar signs and making money. Own up to and fix your mistakes instead of continuing to try and put a band aid over them! Thanks for your time.
Regards,
*** ***

In our previous reply to this complaint I stated the attached spreadsheet was asummary of repairs made to the vehicle since our response to a complaintregistered in April 2015. I never indicated that it was acomprehensive list of all repairs performedI did not feel it necessaryto readdress those items for which I had already made a reply. If there are documents that she feels she is missing since she purchased the***, I have no problem going over those that she has and giving herthose that she feels she does not have copies ofWe have nothing to hideInmaking the spread sheet summary I did not correctly indicate that the customerdid in fact pay for brake repairs while the balance of the items were coveredat no chargeI will restate that the *** coverage that was available for the Dodge at thetime of purchase was a powertrain only policy. Any repairs performedunder the terms of that warranty have been submitted and paid for by ***(seeattached for those covered repairs) The balance of the repairs that wereperformed at no charge to the customer were covered by the dealership asonetime goodwill policy adjustmentsWe have repair orders related to window failures, not 10. The firstone was January 23, in which the window regulator was replaced due tobindingThe second was on February 23, with a complaint of thewindow moving slowly and it was not duplicatedThe third was on April 6, 2015with a complaint that the window would not operate at all at timesThemaster switch was shorted and replacedAgain, to better understand her recent concerns, I am more than willing todiscuss any repairs that were made by her local mechanic for $as well as tobetter understand the list of items that need attention and which she indicates wefixed months prior as they may be covered by a parts warranty as was thestarter motor that was replaced in October and again failed in June

Revdex.com:
This response makes me sick! First off, I didn’t tell McMahons about the $from a different service provider due to the fact that I am sick of wasting my time and energy trying to deal with them. Like I said, I had gotten that bill the day that I finally decided to file a complaint. Second of all, I hope that their *** spreadsheet outlining my issues and resolutions or lack there of are not the only records they are claiming to have for my vehicle. As I stated in my complaint, I have brought my car back there over 17+ times starting ten days after I bought it. Also, in that *** spreadsheet it states that they replaced my front rotors free of charge which is NOT true. I paid over 100+ dollars to have them replaced even though they claimed to have replaced them when they received the car to their lot and performed their “inspection”. In addition to that, the issue on 4/6/concerning my window was about the tenth time I had returned my vehicle to them for my window not working and my vehicle continues to not start at times even though McMahons has replaced the starter twice now. Lastly, I have almost all of the service records from my visits to McMahons with the exception of the first few which I have never been provided with for some reason even though I asked for all of my service records to be mailed to me, the beginning ones were left out. If they are claiming that they fixed my vehicles issues through my warranty, then by all means please show me the claims on my warranty because when I called the warranty place, I was told that there had been no claims for my vehicle. Their response is yet another band aide they are attempting to put over the issues. I’m not sure where this goes from here but what goes on at McMahons is not ok or fair to our community. Its even more frustrating to know that they continue to not admit to their faults even though in our meeting they fully owned them. I wish I had recorded the meetings. I would’ve had I known the monster I was dealing with at the time
Regards,
*** ***
%