Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Contact Name and Title: Linda [redacted] , Pres Contact Phone: XXX-XXX-XXXX BRSI received accounts from our client, [redacted] and ultimately forwarded these accounts to [redacted] Multiple contacts were made by BRSI and also by TLF attempting to resolve these accountsThese efforts are from legitimate companies, this is not a scam OFFER: Consumer asked for verification of the account informationBRSI has provided an itemization of these charges to [redacted] will be forwarding the charge details to the consumer in the very near futureThe consumer will need to work with [redacted] on this matter moving forward
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Contact Name and Title: Linda [redacted] , Pres A letter will be mailed to the consumer giving an itemization of the charges on this account OFFER: Upon receipt of the letter, we would ask the consumer to contact our office to resolve the account balanceAll contact information will be on the letter but the toll free number is X-XXX-XXX-XXXX, the file number is XXXXXXXXX
Initial Business Response / [redacted] (1000, 5, 2016/06/15) */ I was successfully able to locate the account today, it is our file number XXXXXXXXXBRS will forward itemization of the charges to the address given in this complaintOnce you have had the opportunity to review the charges, please contact our office at the number on the letter for further resolution
Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ BRSI received notice of a dispute from this consumer via E-Oscar on 3/31/Upon receipt of that dispute, the account at BRSI was closed and deletion was requested from the credit bureau(s)BRSI is no longer involved in the collection of this account
Initial Business Response /* (1000, 5, 2016/07/19) */
BRS File XXXXXXXXX - Mr*** called our office yesterday to request deletion from the credit bureau(s)He provided insurance information which has been passed on to the medical practice for processingThis account has been placed on a
day insurance holdAfter review of the account, and due to the incorrect address information, we will agree to request deletion from the bureau(s) the next time we transmit a file to themThis process can take 30-days and is not in our control
Initial Consumer Rebuttal /* (3000, 7, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not agreeing simply because I do not understand what a day insurance hold means and how that affects the deletion of the record from the credit bureau
Are they agreeing to remove it after days?
Are they going to delete it now (with the next batch update to the bureau (30-days))?
Please outline what the expectation should be in detail
Final Consumer Response /* (2000, 25, 2016/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 23, 2016/08/08) */
The scheduled deletion request was transmitted to the bureau(s) on 8/2/at 4:pm Eastern
Initial Business Response /* (1000, 5, 2015/11/09) */
Contact Name and Title: Linda ***, Pres
A letter will be mailed to the consumer giving an itemization of the charges on this account
OFFER:
Upon receipt of the letter, we would ask the consumer to contact our office to resolve the
account balanceAll contact information will be on the letter but the toll free number is X-XXX-XXX-XXXX, the file number is XXXXXXXXX
Initial Business Response /* (1000, 5, 2015/12/16) */
Contact Name and Title: Linda ***, Pres
Contact Phone: XXX-XXX-XXXX
BRSI received accounts from our client, *** *** ** and ultimately forwarded these accounts to *** *** *** Multiple contacts were made by BRSI
and also by TLF attempting to resolve these accountsThese efforts are from legitimate companies, this is not a scam
OFFER:
Consumer asked for verification of the account informationBRSI has provided an itemization of these charges to *** *** *** *** *** *** will be forwarding the charge details to the consumer in the very near futureThe consumer will need to work with *** *** *** on this matter moving forward
Initial Business Response /* (1000, 5, 2015/10/12) */
Contact Name and Title: Linda ***, Pres
I reviewed our account today and spoke to *** *** *** alsoThe notes on this account at TLF only state that they will inform BRSI of the paid in full status of the accountBRSI received
this payment in full on 5/8/and the paid in full status was scheduled for transmission to the credit bureau(s) that dayWe next transmitted to the bureau(s) on 5/17/and this account was properly and appropriately reported as paid in full at that timeIt is against the law to promise deletion from the credit bureau(s) in order to get payment in full on any account
OFFER:
Unfortunately, I will not be able to offer the desired resolution as it is against the FCRAThe only possible solution would be for the consumer to dispute these items on the credit bureau even though they are paid in full
Initial Business Response /* (1000, 5, 2016/06/14) */
THE NOTICE WAS MAILED AFTER TALKING TO MS*** ON THE PHONE ON JUNE 8, AS A COURTESY AND DUE TO THE TIME THAT HAS ELAPSED A CREDIT BUREAU DELETION REQUEST WILL BE SUBMITTEDTHIS DELETION CAN TAKE 30-DAYS TO PROCESS AND IS NOT UNDER
OUR CONTROL
Initial Business Response /* (1000, 5, 2016/06/15) */
I was successfully able to locate the account today, it is our file number XXXXXXXXXBRS will forward itemization of the charges to the address given in this complaintOnce you have had the opportunity to review the charges, please contact
our office at the number on the letter for further resolution
Initial Business Response /* (1000, 5, 2016/04/01) */
BRSI received notice of a dispute from this consumer via E-Oscar on 3/31/Upon receipt of that dispute, the account at BRSI was closed and deletion was requested from the credit bureau(s)BRSI is no longer involved in the collection of
this account
Initial Business Response /* (1000, 5, 2016/11/14) */
We believe the consumer may have confused the account at BRS with something elseThe account at BRS is for a medical billPlease call our office at X-XXX-XXX-XXXX for more information
Initial Business Response /* (1000, 5, 2015/06/22) */
Contact Name and Title: Linda ***, Pres
This account was just listed with our office by *** *** *** & *** The name on the account was the only information passed to us from our client
OFFER:
BRSI has changed the
account guarantor name to Ms***'s name as she pointed out in her complaint aboveWe would ask her to contact our office at X-XXX-XXX-XXXX to fully resolve any outstanding matters on this account
Initial Business Response /* (1000, 5, 2015/07/10) */
Contact Name and Title: Linda ***, Pres
Contact Phone: XXX-XXX-XXXX
I have been unable to locate an account under the name given hereCould it be under a different name? Who was the original creditor? Please provide further
information to allow us to properly investigate this matter
OFFER:
Please provide more information to allow us to investigate this further
Initial Business Response /* (1000, 5, 2015/12/28) */
Contact Name and Title: Linda ***, Pres
Contact Phone: (XXX)XXX-XXXX
BRSI did not receive its mail returned for bad address but do acknowledge that our records contained an old addressWe would be willing to delete this item from the
credit bureau(s) due to the incorrect address once the account is paid in full
OFFER:
Contact our office to pay the account in full and we will immediately issue a letter acknowledging the paid in full status on the account and we will request deletion from the bureau(s) at that time
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Contact Name and Title: Linda [redacted] , Pres Contact Phone: XXX-XXX-XXXX BRSI received accounts from our client, [redacted] and ultimately forwarded these accounts to [redacted] Multiple contacts were made by BRSI and also by TLF attempting to resolve these accountsThese efforts are from legitimate companies, this is not a scam OFFER: Consumer asked for verification of the account informationBRSI has provided an itemization of these charges to [redacted] will be forwarding the charge details to the consumer in the very near futureThe consumer will need to work with [redacted] on this matter moving forward
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Contact Name and Title: Linda [redacted] , Pres A letter will be mailed to the consumer giving an itemization of the charges on this account OFFER: Upon receipt of the letter, we would ask the consumer to contact our office to resolve the account balanceAll contact information will be on the letter but the toll free number is X-XXX-XXX-XXXX, the file number is XXXXXXXXX
Initial Business Response / [redacted] (1000, 5, 2016/06/15) */ I was successfully able to locate the account today, it is our file number XXXXXXXXXBRS will forward itemization of the charges to the address given in this complaintOnce you have had the opportunity to review the charges, please contact our office at the number on the letter for further resolution
Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ BRSI received notice of a dispute from this consumer via E-Oscar on 3/31/Upon receipt of that dispute, the account at BRSI was closed and deletion was requested from the credit bureau(s)BRSI is no longer involved in the collection of this account
Initial Business Response /* (1000, 5, 2016/07/19) */
BRS File XXXXXXXXX - Mr*** called our office yesterday to request deletion from the credit bureau(s)He provided insurance information which has been passed on to the medical practice for processingThis account has been placed on a
day insurance holdAfter review of the account, and due to the incorrect address information, we will agree to request deletion from the bureau(s) the next time we transmit a file to themThis process can take 30-days and is not in our control
Initial Consumer Rebuttal /* (3000, 7, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not agreeing simply because I do not understand what a day insurance hold means and how that affects the deletion of the record from the credit bureau
Are they agreeing to remove it after days?
Are they going to delete it now (with the next batch update to the bureau (30-days))?
Please outline what the expectation should be in detail
Final Consumer Response /* (2000, 25, 2016/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 23, 2016/08/08) */
The scheduled deletion request was transmitted to the bureau(s) on 8/2/at 4:pm Eastern
Initial Business Response /* (1000, 5, 2015/11/09) */
Contact Name and Title: Linda ***, Pres
A letter will be mailed to the consumer giving an itemization of the charges on this account
OFFER:
Upon receipt of the letter, we would ask the consumer to contact our office to resolve the
account balanceAll contact information will be on the letter but the toll free number is X-XXX-XXX-XXXX, the file number is XXXXXXXXX
Initial Business Response /* (1000, 5, 2015/12/16) */
Contact Name and Title: Linda ***, Pres
Contact Phone: XXX-XXX-XXXX
BRSI received accounts from our client, *** *** ** and ultimately forwarded these accounts to *** *** *** Multiple contacts were made by BRSI
and also by TLF attempting to resolve these accountsThese efforts are from legitimate companies, this is not a scam
OFFER:
Consumer asked for verification of the account informationBRSI has provided an itemization of these charges to *** *** *** *** *** *** will be forwarding the charge details to the consumer in the very near futureThe consumer will need to work with *** *** *** on this matter moving forward
Initial Business Response /* (1000, 5, 2015/10/12) */
Contact Name and Title: Linda ***, Pres
I reviewed our account today and spoke to *** *** *** alsoThe notes on this account at TLF only state that they will inform BRSI of the paid in full status of the accountBRSI received
this payment in full on 5/8/and the paid in full status was scheduled for transmission to the credit bureau(s) that dayWe next transmitted to the bureau(s) on 5/17/and this account was properly and appropriately reported as paid in full at that timeIt is against the law to promise deletion from the credit bureau(s) in order to get payment in full on any account
OFFER:
Unfortunately, I will not be able to offer the desired resolution as it is against the FCRAThe only possible solution would be for the consumer to dispute these items on the credit bureau even though they are paid in full
Initial Business Response /* (1000, 5, 2016/06/14) */
THE NOTICE WAS MAILED AFTER TALKING TO MS*** ON THE PHONE ON JUNE 8, AS A COURTESY AND DUE TO THE TIME THAT HAS ELAPSED A CREDIT BUREAU DELETION REQUEST WILL BE SUBMITTEDTHIS DELETION CAN TAKE 30-DAYS TO PROCESS AND IS NOT UNDER
OUR CONTROL
Initial Business Response /* (1000, 5, 2016/06/15) */
I was successfully able to locate the account today, it is our file number XXXXXXXXXBRS will forward itemization of the charges to the address given in this complaintOnce you have had the opportunity to review the charges, please contact
our office at the number on the letter for further resolution
Initial Business Response /* (1000, 5, 2016/04/01) */
BRSI received notice of a dispute from this consumer via E-Oscar on 3/31/Upon receipt of that dispute, the account at BRSI was closed and deletion was requested from the credit bureau(s)BRSI is no longer involved in the collection of
this account
Initial Business Response /* (1000, 5, 2016/11/14) */
We believe the consumer may have confused the account at BRS with something elseThe account at BRS is for a medical billPlease call our office at X-XXX-XXX-XXXX for more information
Initial Business Response /* (1000, 5, 2015/06/22) */
Contact Name and Title: Linda ***, Pres
This account was just listed with our office by *** *** *** & *** The name on the account was the only information passed to us from our client
OFFER:
BRSI has changed the
account guarantor name to Ms***'s name as she pointed out in her complaint aboveWe would ask her to contact our office at X-XXX-XXX-XXXX to fully resolve any outstanding matters on this account
Initial Business Response /* (1000, 5, 2015/07/10) */
Contact Name and Title: Linda ***, Pres
Contact Phone: XXX-XXX-XXXX
I have been unable to locate an account under the name given hereCould it be under a different name? Who was the original creditor? Please provide further
information to allow us to properly investigate this matter
OFFER:
Please provide more information to allow us to investigate this further
Initial Business Response /* (1000, 5, 2015/12/28) */
Contact Name and Title: Linda ***, Pres
Contact Phone: (XXX)XXX-XXXX
BRSI did not receive its mail returned for bad address but do acknowledge that our records contained an old addressWe would be willing to delete this item from the
credit bureau(s) due to the incorrect address once the account is paid in full
OFFER:
Contact our office to pay the account in full and we will immediately issue a letter acknowledging the paid in full status on the account and we will request deletion from the bureau(s) at that time