Tracy's Nails

I am rejecting this response because: This is completely false The owner was well aware of what was in the boxes that were dropped off for shipping Yes, my parents dropped of the boxes for me that I packed and I paid for as I was flying back home a day prior to them Here is a statement from my parents - "Just like the post office we were asked if there was anything volatile or explosive in the boxes We identified that there was wine in the boxes We discussed with the owner that our daughters visited the wineries while we stayed home and babysat the grandchildren The fact that there was wine in the boxes was very clear during the course of our time in the business."My parents are both consistent and clear about what was discussed during the transaction It is clear to me that the owner was well aware of what was in the package and played the odds that nothing would happen during the shipment so he could retain the business and make money off of it Now that there is an issue, of course he does not want to accept responsibility I have spoken with UPS who state that because it was shipped by a UPS Store that I must deal directly with the UPS Store and not UPS I again request my shipping fee and my $insurance paid to me as the shipment was not completed and damage occurred

It is a policy with all shipping carriers that wine or any other alcoholic beverage can not be shipped from individual to individualThe couple who had originally shipped the item are the parents to the individual who has started this claimWhen the parents came into the store it was never made clear to us that the item being shipped was wine, even if they believe they didOur process with shipping is to first ask if the item is worth more than $100, if it is than we ask what the item is, if it is not worth more than $than we do not ask what the item isIf an item is damaged in transit it is the hands of UPS corporate on whether they will approve a claim for itThe item was not packaged by the customer correctly causing it to leak wine when the damage occurredWhen UPS corporate discovered it was wine the shipment was stopped and returned to the sender, which was our storeWe regret what has happened and are sorry for the inconvenience but as stated it is in the hands of UPS corporate and at no point during the transaction were we made aware of the contents of the packageSincerely, [redacted] ***

I am rejecting this response because: This is completely false. The owner was well aware of what was in the boxes that were dropped off for shipping. Yes, my parents dropped of the boxes for me that I packed and I paid for as I was flying back home a day prior to them. Here is a statement from my parents - "Just like the post office we were asked if there was anything volatile or explosive in the boxes. We identified that there was wine in the boxes. We discussed with the owner that our daughters visited the wineries while we stayed home and babysat the grandchildren. The fact that there was wine in the boxes was very clear during the course of our time in the business."My parents are both consistent and clear about what was discussed during the transaction. It is clear to me that the owner was well aware of what was in the package and played the odds that nothing would happen during the shipment so he could retain the business and make money off of it. Now that there is an issue, of course he does not want to accept responsibility. I have spoken with UPS who state that because it was shipped by a UPS Store that I must deal directly with the UPS Store and not UPS. I again request my shipping fee and my $insurance paid to me as the shipment was not completed and damage occurred

It is a policy with all shipping carriers that wine or any other alcoholic beverage can not be shipped from individual to individualThe couple who had originally shipped the item are the parents to the individual who has started this claimWhen the parents came into the store it was never made
clear to us that the item being shipped was wine, even if they believe they didOur process with shipping is to first ask if the item is worth more than $100, if it is than we ask what the item is, if it is not worth more than $than we do not ask what the item isIf an item is damaged in transit it is the hands of UPS corporate on whether they will approve a claim for itThe item was not packaged by the customer correctly causing it to leak wine when the damage occurredWhen UPS corporate discovered it was wine the shipment was stopped and returned to the sender, which was our storeWe regret what has happened and are sorry for the inconvenience but as stated it is in the hands of UPS corporate and at no point during the transaction were we made aware of the contents of the package. Sincerely, *** ***