Trade Mark Framing & Building Co. Inc.

Complaint: ***I am rejecting this response because: they are yes they offer me dollar off form but I think this is the way doing this bissness I'm Not going accept any offer because they are lieing about damage Navigation broke down by there technician as well or who knows maybe he did it because I bring my car back about dashboard he damage and he is mad about it Sure I'll bring my car back about dashboard when I get chance we people work hard so when I get Chace I'llAnd now manager Jason and manager ED completely blind about it They also protect there technician as well My navigation it was working fine when I drop my car and he did it yes he did So I'll really appreciate if they fix it so they can earn future bissness otherwise I'll not do any bissness with lies Thanx Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
but find it funny the check was sent out after the complaint was made and you Knew about this months prior I don't know who is running the show but you need to step it up playing with peoples money really that's what you do ? what if someone did that to you? Acura of Seattle needs better business practices will not be doing business with Acura in the future and not sending any referrals really wish it could of worked out because I was in the market for a new car and I know someone that works there but is this really how you treat your customers I never made a complaint in my life about a business but had to in this situation really cant believe I gave Acura of Seattle my money to be treated like this but you live and you learn
*** ***

The guest originally came in for a oil change serviceHowever the vehicle maintenance reminder was calling for the A16 service to be completed which is a oil change, multipoint inspection, tire rotation and rear differential service and we ask the guest if she wanted to move forward with
the complete Aservice and she said yes and signed the necessary document to have the work completedUpon removal of the bolt to service the differential the case cracked and with further inspection of the bolt and gasket we found that it had been over tightened during prior servicing a another repair facilityThe first time we where performing the rear differential service was at 142,miles on the vehicle and the differential service on a vehicle with 142,miles should have been performed at a minimum two or three timesFurthermore, the guest is the fourth owner of the vehicle and the servicing history from carfax shows that this mdx was service by multiple repair facilitiesWe believe the issue was caused by a previous repair facility but we still offered to pay the labor for the repair and the guest pay for the parts and we would discount the cost of any parts for the repair a additional 20%We also tried to get the guest to look at the damage but she declined and requested that we but the vehicle back together as best we couldWe will still honor our previous offer to the guest and she can contact myself Kevin Burton or Travis Torkelson to have the repairs completed

Complaint: ***
I am rejecting this response because: I was unable to respond to the thread on my claimI went in for an oil change and came out with a $ dollar billFrom a damage that was caused by AcuraI do not agree with the offer because they did not give me a choice to continue with the work if the bolt was too tightThey should have stopped and come to me before they proceeded and cracked it
Sincerely,
*** ***

At this point we stand behind the independent diagnosis of Alpine regarding the internal issue of the navigation system and that the damage was not cause by any outside influence during our repairs of the dash. We have attached the direct diagnosis we got from them in this complaint as proof of that
We have offered a discount on the repairs which the customer has declined to take advantage of. The customer chose not to have it repair and Alpine has now sent the unit back to us
At this point we can move forward with the work and apply the discount, or the customer can come in and pick up their navigation unit
As far as the marks on the dash, Acura of Seattle has still not seen the vehicle in order to make a decision on that repair

The customer has slightly inflated the amount of money he has recently spent, but, ultimately, that is moot point. Our decision isn't based on what a customer has spent, but rather what we feel we have an obligation to repair
At this point we 100% agree that we damaged the dash while
attempting to fix a rattle on the customer's vehicle. We have repair that at our cost. I am now being told by the customer it hasn't been repaired to his satisfaction, but he has not brought the vehicle back in for me to inspect. If the marks are still noticeable from where my technician worked on the dash then we agree that we are responsible for that
Having said that, when the customer last picked his vehicle up from the dealership he claimed that the navigation stopped working and that it was our fault that this occurred. As a dealership in good standing and an Acura Dealership of Distinction for the last years running, we pride ourselves on our quality of work and doing the right thing in the name of customer satisfaction. Unfortunately, in this instance we feel we have no wrong doing in the navigation not working
To further explain, the customer's navigation unit is underneath the passenger side seat. The repair work we completed on the vehicle was with the brakes and the dashboard. The technician was nowhere near the underside of the passenger side seat
In order to offer some type of solution to the issue, I offered the customer AT NO CHARGE, to remove the unit from under the seat and then send it to ALPINE to have it bench tested to determine the failure of the unit. I explained that if ALPINE comes back with a diagnosis that is a result from maybe us accidently kicking it, or hitting it with the vacuum when it was cleaned, that Acura of Seattle would have no problem taking care of the repair BUT if they came back with an diagnosis showing some type of internal electronic failure, then I couldn't be held accountable for that
At that point we removed the unit and sent it down to Alpine. I have attached their response. It is an internal electrical failure in the power board for the navigation unit
I called the customer and explained the price would be $to repair and that we couldn't take responsibility for the repair because as per our original discussion, if it were an internal failure, it wasn't something I could have done to the unit that was in a completely different area from where my technician was working. I explained to him the vehicle is almost years old and has 159,miles on it and unfortunately things fail, and while the timing is unfortunate, the company that repairs these units for Acura confirmed an internal failure
I offered him proof of the email from alpine. He claimed anyone can make up a fake email chain. I assured him it was not fake and I have attached a printed copy for your records
He later came into the dealership and spoke with my General manager. We offered him a further discount of $off of the repair cost and no labor charge. He refused this offer and basically said that he would be contacting some type of legal representation
At this time we feel that we have done nothing wrong to his vehicle, we've had an outside company verify that it was an internal failure of the unit, and we've offered a sizable discount on the repair needed. Acura of Seattle will not be participating with any further goodwill towards the repair
The customer has also requested that ALPINE not work on the unit and send it back. We have contacted ALPINE and they will be returning the unit to us
-Jason T***
Service Manager
Acura of Seattle

Complaint: ***I am rejecting this response because they are completely lieing about it Yes they offer me dollar but they are the one who response for this General manager ED talk to me about his daughter car she drove to his house and it was fine .when she leaving she fine out something was broken and he is asking me if this is his fault? Dear sir ed you and I don't know what's your technician hi did When he damage dashboard he never tells me or nether talk to you guysHe is also lierI never see something can break by its self Unless you don't know what's you doing with it Just like my dashboard So it's mean your technician doesn't his job very well My navigation it was just fine now you think I was still in your parking and I realized navigation it's not workingSo you mean I break it as soon as I turned on my car .??? Really? Who believe this You need to train your technician So won't do this to someone again We people work hard to our bill not to pay for lies. Sincerely,*** ***

Mr*** still has a lien with Tapco Credit Union and per our conversation with the credit union04//the gap cancellation check needs to be mailed directly to Tapco Credit Union ck#*** inthe amount of $for gap cancellationThe check will be mailed out 04//to the
address*** *** *** *** ** ***If there is any additional questions regarding this matter pleasecontact me via email *** or phone contact listed below.Sincerely,Kevin B***Acura of SeattleGeneral Sales ManagerOffice: ***Cell: ***