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Trade Show Specialists, Inc.

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Trade Show Specialists, Inc. Reviews (2)

The client has been a premium member since 27 May 2014 and was sent a renewal notification each year before charging his credit card. There is no previous record of him contacting us to request a cancellation via the Contact Us portal, located at the footer of the...

website:[redacted] or  by calling our toll free number which is listed on all credit card transactions:  [redacted]Based on the details provided in this Revdex.com complaint, we were able to locate his account and refund the recent renewal fee of $15 USD. We cannot refund payments from the previous years since our refund policy states that only payments made within the last 60 days will be reversed. You can find this information on our FAQ page:  [redacted]

We are sorry about this situation and for the time it took for the member's cancelation request to be received. The member was contacting us by replying to the renewal notices (which are automated emails)  and not via our customer support system which is [redacted]  ...

and obviously, they are not received or checked by an actual staff member. When someone uses that route to writing us, an automated reply is generated which reads as follows:*
 
 Hi!
 
Thank you for your email. If you are a member following up on a
support ticket, or require assistance with your account, please use
the links in the support email we sent you, or open a new ticket. We
will get back to you in 2 business days:
[redacted]
 
PLEASE NOTE: In order to protect our members' security and privacy, we
are not able to make changes to your account through email. You must
log in and follow our frequently asked questions or open a support
ticket. Thanks for your help, we appreciate your business!
 
 FAQ: [redacted]
  Open a ticket: [redacted]
 
All other requests, please be patient, as we get a lot of email. We
will do our best to respond within 10 business days.
 
Sincerely,The BirthdayAlarm Team

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Address: 3445 W. Sunset Rd. #C, Las Vegas, Nevada, United States, 89118

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