We are sorry about this situation and for the time it took for the member's cancelation request to be receivedThe member was contacting us by replying to the renewal notices (which are automated emails) and not via our customer support system which is [redacted] and obviously, they are not received or checked by an actual staff memberWhen someone uses that route to writing us, an automated reply is generated which reads as follows: [redacted] Hi! Thank you for your emailIf you are a member following up on a support ticket, or require assistance with your account, please use the links in the support email we sent you, or open a new ticketWe will get back to you in business days: [redacted] PLEASE NOTE: In order to protect our members' security and privacy, we are not able to make changes to your account through emailYou must log in and follow our frequently asked questions or open a support ticketThanks for your help, we appreciate your business! FAQ: [redacted] Open a ticket: [redacted] All other requests, please be patient, as we get a lot of emailWe will do our best to respond within business days Sincerely,The BirthdayAlarm Team
We are sorry about this situation and for the time it took for the member's cancelation request to be receivedThe member was contacting us by replying to the renewal notices (which are automated emails) and not via our customer support system which is [redacted] and obviously, they are not received or checked by an actual staff memberWhen someone uses that route to writing us, an automated reply is generated which reads as follows: [redacted] Hi! Thank you for your emailIf you are a member following up on a support ticket, or require assistance with your account, please use the links in the support email we sent you, or open a new ticketWe will get back to you in business days: [redacted] PLEASE NOTE: In order to protect our members' security and privacy, we are not able to make changes to your account through emailYou must log in and follow our frequently asked questions or open a support ticketThanks for your help, we appreciate your business! FAQ: [redacted] Open a ticket: [redacted] All other requests, please be patient, as we get a lot of emailWe will do our best to respond within business days Sincerely,The BirthdayAlarm Team