Trade Shows West, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Hello,  You had been helping me with complaint #[redacted], and eventually the business sent a response saying that they would send me a check.  I accepted this response, which seems to have closed the issue as resolved.  However, after well over two weeks, I still have not received the check, so it really isn't resolved.   Is there a way to mark this as still unresolved?  I feel like they may have "gamed the system" and got this complaint cleared without actually doing anything.   This business has been an absolute nightmare, and I'm shocked at how little regard they seem to have for their clients.   Any help you can provide would be very much appreciated. Thank you so much,  [redacted]

Sorry for any delay.  Could not figure out what happened.  
We found a glitch in our program.  We are sending out a check for $138.00 (we did not take commission).  
If you have any other questions or concerns, please call me on my phone:  503.998.8057.
Rebecca