trade4cash.com

Initial Business Response / [redacted] (1000, 10, 2016/02/19) */ We understand Mr. [redacted] 's concern and this was an unfortunate situation. [redacted] has been a repeat customer and has made 23 orders in the past year. Order XXXXXXXXX was recieved and processed on 12/1 and it was found that one of the... game discs had a cracked inner ring. It was reevaluated and the revaluation email was sent on 12/2. Mr. [redacted] rejected the revaluation on 12/7. We then made multiple attempts to contact [redacted] asking for resolution on the order. It wasn't until the 30th of Dec when we heard back. Because of the situation and how long this was drawn out we offered a bonus code on his next trade in order for an additional 10% and a $15 Amazon giftcard, we then shipped everything back. That was the last correspondence we had concerning this order. With no other correspondence we considered this issue closed. Only to find out he went straight to BBB. We would have appreciated feedback on what was offered at that time, not weeks after. Based off his order history the 10% on his next trade in order could have been more than the $20 difference that we're talking about here, giving him a higher profit when he flips games to us. So here is what we're suggesting. The order value was for $34.56, we've already supplied an Amazon Gift Card for $15, one that we can not cancel or get back. We will pay the rounded balance of $20 to his PayPal account. By taking this route we'd like to consider this issue closed. Thank you, Trade4Cash.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) While trade4cash.com has handled the situation unprofessionally from the beginning,this solution is fair enough to end the issues of having to go back and forth to receive the original payment. The damage unnecessarily done to the disc cannot be repaired and I understand that trade4cash would not like to receive a cracked disc as I did not like it either. I hope that trade4cash learns to handle situations professionally instead of deflecting blame so that its customers can feel at least comfortable discussing the situation. I will accept the offer and hopefully all of us involved will learn from this situation.

Initial Business Response /* (1000, 10, 2016/02/19) */
We understand Mr*** ***'s concern and this was an unfortunate situation*** *** has been a repeat customer and has made orders in the past yearOrder XXXXXXXXX was recieved and processed on 12/and it was found that one
of the game discs had a cracked inner ringIt was reevaluated and the revaluation email was sent on 12/Mr*** *** rejected the revaluation on 12/We then made multiple attempts to contact *** *** asking for resolution on the orderIt wasn't until the 30th of Dec when we heard backBecause of the situation and how long this was drawn out we offered a bonus code on his next trade in order for an additional 10% and a $Amazon giftcard, we then shipped everything backThat was the last correspondence we had concerning this orderWith no other correspondence we considered this issue closedOnly to find out he went straight to Revdex.comWe would have appreciated feedback on what was offered at that time, not weeks afterBased off his order history the 10% on his next trade in order could have been more than the $difference that we're talking about here, giving him a higher profit when he flips games to usSo here is what we're suggestingThe order value was for $34.56, we've already supplied an Amazon Gift Card for $15, one that we can not cancel or get backWe will pay the rounded balance of $to his PayPal accountBy taking this route we'd like to consider this issue closed
Thank you,
Trade4Cash.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While trade4cash.com has handled the situation unprofessionally from the beginning,this solution is fair enough to end the issues of having to go back and forth to receive the original paymentThe damage unnecessarily done to the disc cannot be repaired and I understand that trade4cash would not like to receive a cracked disc as I did not like it eitherI hope that trade4cash learns to handle situations professionally instead of deflecting blame so that its customers can feel at least comfortable discussing the situationI will accept the offer and hopefully all of us involved will learn from this situation

Initial Business Response /* (1000, 5, 2014/04/25) */
***,
My name is ***, I am the VP of Customer Service at Trade4Cash.comI am writing in regard to case #***Our site specializes in the purchase of used video gamesWe launched in July and have been building a
loyal customer base ever sinceTo provide a quick over view, a customer visits Trade4Cash.com, selects their games and condition and we provide a value quote and a pre-paid shipping labelThe customer then has days to decide if they wish to continue with the order or notShould they choose to continue and ship their order, we then receive the order, verify that it matches what was submitted and pay the customer via their choice of a check, gift card, or money can be transferred to their PayPal accountTypically, once an order is received, payment is issued within hoursCustomer service is an invaluable piece to our business as we are essentially asking customers for their trust when they send us their productWe have thousands of loyal, happy customers because we are forthright and honestI believe that in the situation with Ms*** we were true to these core values
I believe there to be two pertinent facts to call out right from the start;
Our policy regarding rejected order re-valuations is stated clearly on our site
http://www.trade4cash.com/how-to-trade/condition
We must, from a legal perspective, receive express consent from a customer to bill them in any way for shippingThis consent was not given until an email sent on 4/14/
Please see below timeline events
Date Action Detail
19-Mar Order created Order #*** created for UPC *** value $
26-Mar Email Received Email stating that incorrect game was sent
26-Mar Replied to Email
Email stating that incorrect game was sentBecause order was in transit via USPS it could not be re-routedTherefore customer was informed that best course of action would be for the order to be received and a re-valuation completed
27-Mar Order Received Order received with UPC ***
28-Mar Order Re-valued
Offer of purchase for the game received sent to the customer
3-Apr Re-valuation Rejected
3-Apr Email Received
3-Apr Replied to Email
Customer contacted upset that she would have to pay to have the game shipped back to herApologized to customer for any confusion but explained that it was our policy for the customer to pay shipping on any product returned to the customer
Customer did not provide any billing information for game to be returned
11-Apr Order moved to customer service from processing
Per our internal policy after days and not receiving authorization to charge for shipping game was brought from processing to customer service
14-Apr Email Received This is the first time that Trade4Cash received authorization to charge the customers PayPal account for the return shipping
15-Apr Game shipped back to customer
16-Apr Customer notified and provided tracking #
Received email from the customer complaining that her game had not been returnedCustomer finally provided the authorization to bill her PayPal account and have the game shippedAt this point the decision was made to ship the game back at the expense of Trade4Cash.comCustomer was provided with tracking # and game was received by customer on 4/
Please let me know if you have any further questions
Thanks

Trade4Cash works as advertisedShort turnaround time and I got my money fastI will use them againThanks Trade4Cash

I've used Trade4Cash several times for my own trades and also became a promoter for the company. I've been very successful and happy with my trades and their affiliate program. The prices they offer are fair and competitive and the site is easy to use.

Initial Business Response /* (1000, 10, 2016/02/19) */
We understand Mr. [redacted]'s concern and this was an unfortunate situation. [redacted] has been a repeat customer and has made 23 orders in the past year. Order XXXXXXXXX was recieved and processed on 12/1 and it was found that one of the...

game discs had a cracked inner ring. It was reevaluated and the revaluation email was sent on 12/2. Mr. [redacted] rejected the revaluation on 12/7. We then made multiple attempts to contact [redacted] asking for resolution on the order. It wasn't until the 30th of Dec when we heard back. Because of the situation and how long this was drawn out we offered a bonus code on his next trade in order for an additional 10% and a $15 Amazon giftcard, we then shipped everything back. That was the last correspondence we had concerning this order. With no other correspondence we considered this issue closed. Only to find out he went straight to Revdex.com. We would have appreciated feedback on what was offered at that time, not weeks after. Based off his order history the 10% on his next trade in order could have been more than the $20 difference that we're talking about here, giving him a higher profit when he flips games to us. So here is what we're suggesting. The order value was for $34.56, we've already supplied an Amazon Gift Card for $15, one that we can not cancel or get back. We will pay the rounded balance of $20 to his PayPal account. By taking this route we'd like to consider this issue closed.
Thank you,
Trade4Cash.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While trade4cash.com has handled the situation unprofessionally from the beginning,this solution is fair enough to end the issues of having to go back and forth to receive the original payment. The damage unnecessarily done to the disc cannot be repaired and I understand that trade4cash would not like to receive a cracked disc as I did not like it either. I hope that trade4cash learns to handle situations professionally instead of deflecting blame so that its customers can feel at least comfortable discussing the situation. I will accept the offer and hopefully all of us involved will learn from this situation.