Trademark Bath & Tile, LLC

[redacted] talked with Mr [redacted] before this complaint was even emailed to us, [redacted] has set up a meeting next Tuesday at 2pm to go over the project and get it started.

To whom it may concern:   We do have a contract with [redacted]  The work stopped because she was not letting us do the work in the order that we needed to in order to get the job done. We will contact her and see what she wants us to do.   Thank you   [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company did not even start the jobs until 6 months after the contracts were signed. the contracts stated they would start in 6 - 8 weeks and be completed in 8 - 10 weeks. Obviously, they breeched the contract at that point. They started numerous jobs and completed none of them. I was told by the contractor that they would not do any more work until I gave them more money. I had already given them over 45,000.00. I asked that they finish the 3 projects they started prior to beginning the last one. I am disabled, and was left with no working kitchen sink or stove for over 5 months. I only had a tiny sink in the bathroom that worked. I do not agree with the response they provided stating the I was not allowing them to do the work in the order they needed to. That was never mentioned during our discussions. It was always asking for more money.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]The money was taken on the 2nd day of the grace period for cancellation of the original contract, which is not lawful. It has yet to be returned, and finance charges have started to accrue. In a phone call from [redacted], he expressed his desire to continue on with the project. As I can not trust them to return the money back into my account, I do not trust them to do the project. On [redacted]’ recommendation, I put paperwork forward for 2 loans, being approved by both. Both were given to me by the contractors in order to finance the project until my funds I am expecting arrive. Being made to feel that the loans not being acceptable to them (the contractors) was MY fault (the first loan not giving them money until the project finished, the second I was approved by the contractor was not approved by the lender) is ludicrous and makes me angry. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our lawyer has reached out to this customer and we are paying her back.

This customer owes us $18,000.  They did not want to pay and once we had our lawyer contact them they started posting things online, including the complaint with the Revdex.com.  This needs to go to mediation. Or we will put a lean on their property.

We talked to this customer and explained that we will have our attorney contact her to arrange for return of deposit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response provided is utterly false in every way.  There was no cancellation of the order prior to being advised by Trademark that they would no longer answer our phone calls and that we would have to contact their lawyer.  There was no release for production ever made, in fact, this is where the problem evolved from.  Trademark advised that they could NOT provide the cabinetry they had quoted and provided sketches for.  Any breach of contract was their doing.  Had the order been released, the only materials that would have been supplied by Trademark was in fact the cabinets.  All other materials were purchased personally by us.  On this same basis, no design work had been completed, only preliminary sketches taken for costing purposes.  Every effort was made to contact Trademark, but without results.  To date they have not responded to our efforts to establish a line of communication.  It was via the Trademark receptionist (employee) that the first introduction was made concerning council (attorney).  We remain available to reach and equitable settlement and resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.There has been no check received & I'm sure it would have been delivered by now, if indeed it was mailed on the 15th. 
Regards,
[redacted]

To whom it may concern:Since the customer reached out totheir lawyer, we had to forward this to our lawyer. We met with him this last week about this job. He is in trial today, but will be reaching out to the [redacted] this week to come to a resolution.Thank you[redacted]

We are sending a check out right now and will send another next week.  I will have our attorney contact him as well and get him paid back asap.

[redacted]...

[redacted]
My husband (for a second time) and I visited the business listed in my complaint and were given a check for $2600.00. This totally refunding our paid deposit ($2500) and $100 for our trouble. Thank you for you time but this matter has been resolved as of 6/9/17 12:00p est.Thank you, [redacted]