I bought my Honda Civic in this shopTheir sales is good: very polite, helpful, respond to all questionsSo, I enjoyed the purchase processThis is where my excitement endedI have been to their service several times and everytime they did something wrong on the obvious thingsI am scared to think what is also wrong on those things that I know much aboutSo,
First visit - Replace tiresThey removed all-season tires, did not mark which tire comes from where (you need to rotate them, right?)Installed winter tiresIn the spring when I replaced it myself back to all seasons I noticed that they installed winter tires with rotation sign to back (threads looking back)I was so disappointed that this company put my safety at risk for the entire winter
Second visit - Replaced oilOperator was rude but process was smooth
Third visit - Replaced oilThey replaced oil and left sticker that says that I have to come back in months or at 5000kms (with right oil, it's 8000km!!!)
My experience with this dealership was with a used Honda Civic todayI had placed a deposit on this vehicle until I was able to see it with GeraldThe salesman did not tell me it would be non refundable or he would hold it until the vehicle sold to another customer, if I did not persue to purchase itHe assured me the vehicle was in prestine condition, just the opposite of what I seen when I flew from Fort Mcmurray to see itHe never offered me the car proof report or anything, money grab at best I presume as there didnt seem to be a care for me the customerWhen asked to speak with the manager while I had my legal advisor on the phone this took a few minutes Now Barry (manager) comes out and tells me hang up the phone I will get your Dam money Wow was I shocked and upset, my legal advisor recommend I take this action in making the complaint as she heard what was said and once I recieved my deposit to leave, she booked me a flight home I would not recommend this experience to anyone and why the dealership thinks that consumers should pay for such behavior Barry the gentleman who took such offensive attitude with me is the manager of the dealership so good luck if you still purchase from themI didn't Ken D
I bought my Honda Civic in this shopTheir sales is good: very polite, helpful, respond to all questionsSo, I enjoyed the purchase processThis is where my excitement endedI have been to their service several times and everytime they did something wrong on the obvious thingsI am scared to think what is also wrong on those things that I know much aboutSo,
First visit - Replace tiresThey removed all-season tires, did not mark which tire comes from where (you need to rotate them, right?)Installed winter tiresIn the spring when I replaced it myself back to all seasons I noticed that they installed winter tires with rotation sign to back (threads looking back)I was so disappointed that this company put my safety at risk for the entire winter
Second visit - Replaced oilOperator was rude but process was smooth
Third visit - Replaced oilThey replaced oil and left sticker that says that I have to come back in months or at 5000kms (with right oil, it's 8000km!!!)
My experience with this dealership was with a used Honda Civic todayI had placed a deposit on this vehicle until I was able to see it with GeraldThe salesman did not tell me it would be non refundable or he would hold it until the vehicle sold to another customer, if I did not persue to purchase itHe assured me the vehicle was in prestine condition, just the opposite of what I seen when I flew from Fort Mcmurray to see itHe never offered me the car proof report or anything, money grab at best I presume as there didnt seem to be a care for me the customerWhen asked to speak with the manager while I had my legal advisor on the phone this took a few minutes Now Barry (manager) comes out and tells me hang up the phone I will get your Dam money Wow was I shocked and upset, my legal advisor recommend I take this action in making the complaint as she heard what was said and once I recieved my deposit to leave, she booked me a flight home I would not recommend this experience to anyone and why the dealership thinks that consumers should pay for such behavior Barry the gentleman who took such offensive attitude with me is the manager of the dealership so good luck if you still purchase from themI didn't Ken D