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TradeMark Properties, Inc

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TradeMark Properties, Inc Reviews (1)

The representative provided false information in order to receive a undue 35.00 fee. My significant other and I, attempted to rent an apartment. When filling out the application the primary person put me down as occupant because I am a student with poor credit. The same day (07/08/2014), the leasing agent emailed us stating we were approved for the apartment. Later, she informs us that I must also be a leaser not an occupant. She then stated it would be better for us to redo the application so that we apply at the same time because it would increase our chance of obtaining the apartment. She stated if I had poor credit, I probably would not get the apartment applying on my own. This is additional 75.00. I told her I would get back with her. The next day the primary renter called in order to redo the application with both of our names on the application together. The apartment manager then states she talked with her boss and she was going to work it out. She also informed the primary that I should apply on my own. Based on her advice even though I told her up front that I had poor credit and that I would not be able to get the apartment on my own, we applied. She insisted that once I applied on my own they would simply move me over as a roommate. I did not feel comfortable applying on my own as a student with little income (This is why we applied with me as only an occupant). However, she insisted, and I trusted her judgment. The next day I received an email stating I was denied. The primary called the apartment all day long; however, no one ever answered. Previously, I could normally speak with someone when calling. I finally called from a different number and she answered. She was rude, tried to recant what she previously stated and yelled at me. At that moment it became clear that her only goal was to get the additional application fee. Even though she knew my credit was not sufficient to rent the apartment. Moreover, if we had applied together as planned before she discouraged us, we more than likely would have been approved for the apartment. Desired SettlementAt this point, I would like a refund of 35.00 out of the 75.00 we were charged in application fees. If the associate had not mislead us, we would have never reapplied for the apartment.Business Response We have refunded the applicant in full in the amount of $36. Our policy is that all persons living in our apartment homes, must be a lease holder, therefore credit/criminal is ran for all person residing in the apartment home.Consumer Response I considered this issue resolved because I received a refund; however, based on my experience, I would not feel comfortable recommending others utilize this company. I do not believe we received consistent straight forward information during the application process.

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Description: Property Management Companies, Commercial Real Estate Agencies

Address: 1001 Wade Ave Ste 300, Raleigh, North Carolina, United States, 27605-3323

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