[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I got the call and the person on phone offered one free night as well for the inconvenience we faced and the reply didn't mentioned anything regarding that.
Regards,
[redacted]
September 21, 2016Dear [redacted]:We reached out to the guest directly to voice our concern about their experience. They had already initiated a dispute with their credit card company so we agreed to allow the chargeback to go through, although we had originally responded as we were not aware...
of any issues with this guest when they were on our property. The guest is happy with our resolution.Sincerely,SC Palace, LLC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I got the call and the person on phone offered one free night as well for the inconvenience we faced and the reply didn't mentioned anything regarding that.
Regards,
[redacted]
September 21, 2016Dear [redacted]:We reached out to the guest directly to voice our concern about their experience. They had already initiated a dispute with their credit card company so we agreed to allow the chargeback to go through, although we had originally responded as we were not aware...
of any issues with this guest when they were on our property. The guest is happy with our resolution.Sincerely,SC Palace, LLC