Trader Jacks Auto Sales

Enclosed is all of the related documents we have on this case.We have in our best faith given Mr*** every courtesyHe demanded a full refund of a used as is unitby us sight unseen or he would make despairing remarks about our companyMr*** purchased thisunit with the full knowledge that
the sale was final (copy of original receipt enclosed) on this unit andthe engine is warranted for years by the manufacture Brtggs & Stratton.We offered to pickup and inspect the mower to find out what caused the belt failure and to work withhim in good faith to repair the unit but was told no by Mr***.As stated in the response to Mr***The solution starts with inspecting the unit with him present byour certified technicians and finding the failure and coming to an equitable compromise.Threats don't workKeith S***
Owner Farmers Exchange

Complaint: ***I am rejecting this response because:Seems like bad business to say you don't put what year the mower is on the receipt What I was told and what I was sold are not the same I don't care if your salesperson has worked for you for years I know what was told to me You surely don't have history with all of your customers so to say I'm a liar because you don't know me Is ignorant I will continue to warn others of your misrepresentation of what you are selling because as the reviews show you are a bad business owner.Sincerely,*** ***

The year is never stated on a used machine and is not stated on the original receipt which you have a copy ofThe customer is using this as their only leverage which is not trueThe customer has called our lead sales manager a liar who has worked here for yearsNone of which is correctOur original response standsUsed machines are all sold as is where is which is stated on the receiptThere will be no refundHowever us determining the current failure and working with the customer to fix the failure still stands from the original response. We sell hundreds and hundreds if not a thousand of used machines each year this is the same policy that is followed on all of those transactionsThis customer must except their responsibility in this transactionWe would like to thank the Revdex.com for their efforts.
Did fax in response to *** on 11/26/with ID number ***

Complaint: ***I am rejecting this response because:
I was sold a and had a dropped off After the engine was faulty and they broke the muffler and tried to make us pay for it I will not send it back for them to rack up a huge Bill and then say it was sold as is I bought a not a 2003.Sincerely,*** ***

Revdex.com, Mr*** checked his unit in to our service center on 5-31- He did provide his purchase receipt that showed the unit was within its warranty time frame(Factory warranty statement and customer receiptenclosed) Our Briggs & Stratton certified technician Ben
P*** found the engine was "double filled" with oil causing fluid to come out of every possible area of the engineThis does confirm the customer's complaint of rough running conditions and smoking as stated when Mr*** checked the unit in(Handwritten Technicians job notes enclosed) The overfilled oil condition had to be corrected which entailed draining out all oil, replacing oil to correct level, replacing saturated paper air cleaner and spark plug to be able to get the unit running to verify if the unit had any warrantable failures As noted by the tech Ben P*** unit seems to have no lasting damage or verifiable warrantable issues According to the engine manufacturer Briggs & Stratton improper maintenance is not covered (Overfilling with oil)We also checked the Lowe's Protection Plan that he purchased when he purchased the mower it also does not cover this particular issue. (Enclosed Lowe's Protection Plan coverage) The bill for the unit is also enclosed that shows the charge of $119.41. Also enclosed is our posted per-authorization rates for all types of units that are checked in to the service center This shows a per-authorization value of $for walk power mowers is in place to prevent this exact example from happening.Video of the interaction with audio https://youtu.be/WoCfcLdPfApproximately minutes removed as Mr*** Left the building to contact the police department and for them to show up.SignedKeith S*OwnerFarmers ExchangeW Canal DRKennewick, WA 99336509-586-

All used equipment is sold as is with no warranty or guarantee by our businessThis is made clear byour sales staff at the time of purchase and written directly on the sales invoiceThe only things that wecheck on used equipment are to make sure that at the time of sale all of the functions work
and that allof the safety devices are in working orderWe tried to give this customer some advice as to what to lookfor when she tried to fix the unit herself by purchasing a beltWe advised her that we would help herwith this unitHowever we could not do that sight unseen for free when she called over the phone asshe demandedWe also stated we would not just give her free parts as she requested because therecould be other issuesPlease note that this unit was purchased a year ago!We want to work with all our customersHowever they must take some responsibility for theirdecisions.We don't have a clear-cut solution on the matter until our technicians evaluate the mower which shehas refused to allow us to doWe will work with this customer on the charges to repair the unit but wecannot give a concrete solution of the repair costs until the unit is the service center.Thank youKeith S[redacted]Farmers Exchange Owner