I spoke with MsNolan this morning. Previously I had offered to trade her out of the Pathfinder and told her she would probably only qualify for a car. She feels we should take the Pathfinder back and swap it for a three row SUV. This morning I reiterated that is not an
option. She then told me that I'm an ae that rips people off. *** ***General Manager
I contacted Mr*** again today in response to his call from yesterday and explained to him that I was off work yesterday when he left his messageI reviewed our prior agreement with him that we would attempt to refund the disputed amount to his credit (debit) card and if that was refused we would then issue a refund checkMr*** was concerned that a refund to his card would not go through because he had recently closed that accountI provided the authorization codes from the refund transactions given to us by his financial institution on July I asked him to check with his bank to confirm if they could explain why we were given authorization codes for those refund transactions but the refunded money was not in his account which he said he wouldMr*** called me shortly thereafter and said he checked with his bank and they posted the refunds on July 28, but he did not know why it took the bank a week to complete this processHe stated he was satisfied with this resolution
This has been a valued customer for several years since before we merged with JC Ehrlich, there was no change to the service which was being done since I believe that this is mainly a communication issue with our new company, we have always done the exterior of the home with an option to do
the inside if desired the customer which is documented on service ticketsThis customer has had mainly a wasp and hornet issue of the years so exterior treatments were the primary service providedThe home was covered for any other common pest that they would encounter for all of the time they were on serviceI will refund the along with one full service of for a total of We do apologize for any misunderstand and do appreciate the business over the years
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I spoke with Mr*** after reviewing his account information we have on file and agreed to refund the $ he requested due to the misunderstanding of our service offeringIt was not made clear when he first called that we offer a $discount off the first service to those
customers who sign up for our ongoing preventive maintenance program much like cell phone or cable TV companies discount their services to customers who buy their extended programsHe did say that they no longer see ants after our treatmentI explained that ants often return months after a treatment to re-infest a building so to please call if this occurs and we can discuss a preventive program if he needs itHis card was credited for the agreed upon amount today
Contacted our customer via email to insure the customer would not be charged for the service provided In February and refund the $owed to his credit card on March 2ndI thanked our customer for his loyal service over the past years and agreed with what his problems were and why he left us
as his pest management service providerI hope if he has a pest problem in the future they will at least consider giving us another chanceto prove the value of service we should be providingChris PDistrict Manager
We have worked with the customer apologized and refunded the amount due to the miscommunicationsThe money has been returned and the customer is happy with the outcome
There was no doubt that we as a company had major communication issues internally when it came to dealing with this customer's concernsThere was money inadvertently taken from this customer without service being provided for $We did eventually get the customer's refund to them and offered
them one year of free service for their troubleThe customer accepted our offer for service and we are happy to provide it for themWe eliminated any information from their account that would cause this problem for them in the future
The advertisement states we can get a lower payment in a similar or newer vehicle, this customer was adamant about going into a more expensive vehicle. We told them we can get them in the more expensive vehicle if they pay for the additional equipment they insisted upon
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We try to ensure all of our customers receive the service they have paid for by Specialist who has the customers concerns top of mind. In this case I do not have anything documented in our system showing the claimants issues or see that there was a record of cancellation until 9/29/2017. With that...
being said I will take care of the money on account and eliminate the charge for this customer due to them being dissatisfied. please allow a couple of weeks for everything to go through our system
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:My son was signing some copies and I was signing others I never received copies of ALL paperwork. This tag cost was included in the “out the door” cost of 28,000 all inclusive They are insisting that the 18,170 is ok No, that is over the figures that were quoted and promised. And I still do not have info from them on whom and were the loan is to be paid . This business does bad business. More so, they do not want to respond.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am waiting to see about their follow through. I called today to ask what was going on as I had no communication since the visit on the 19th. I am also waiting for the credit they verbally said would be given for the return of the equipment.
Regards,
[redacted]
I reviewed our records concerning the services we performed for Ms [redacted] and spoke with her on the evening of October 8. We agreed that Buffalo Exterminating will continue with this service program for three more services to be certain we have eliminated the existing rodent activity. Our records...
show we began her service on August 22 setting 3 rodent bait station and 2 rat traps in her yard. We also baited numerous rodent burrows clustered in one area of her back yard. We did a second service on August 25 catching two rodents in traps and rebaited a few rodent burrows. We noticed no feeding on rodent bait inside rodent bait stations. We did a third service on August 31 catching one more rodent, no burrows were active and very limited feeding was noted. Ms [redacted] was not at home at the time of service. During our phone conversation I explained that rodents readily chew through most packaging materials to reach food, even drywall, wood and heavy plastic garbage totes on occasion. We have found that placing rodent bait in light plastic bags helps keep bait fresh and more palatable to rodents that need to feed on the bait for several days to be effective. We failed to follow our original schedule of three services over a three week period by completing all three services within 9 days but did not explain this to Ms [redacted] at the time nor did we schedule a third week service which in hindsight should have been done. After receiving this complaint and speaking with Ms [redacted] our service supervisor and sales person visited her home as agreed on October 19. Additional rodent burrows were noted in flower beds and at back corner of home. Rodent evidence was noticed under shed in neighboring yard as well. Burrows were baited and we removed bait stations at Ms [redacted]'s request in that they were not being fed upon. We have two more services scheduled over the next month and will ensure no more rodents are burrowing in her yard. Due to the fact that there is activity on neighboring property a continued preventive maintenance program was recommended. If we had been more detailed in reporting our findings,explaining our service approach and explaining to Ms [redacted] that our approach was altered from relying on rodent bait stations to baiting rodent burrows after the first service, plus why we use plastic bags to keep bait fresh I think much of this misunderstanding would have been avoided. I discussed this situation with our service team in an attempt to avoid future misunderstandings.
Complaint: [redacted]
I am rejecting this response because: This is not a resolution....Mr Moore also told me it' not his fault that I don't pay my bills....which is completely incorrect I pay all of my bills....I still have no answer to why I wasn't explained what a Manufactured Buyback was also why it doesn't state it on my paperwork that ls legally binding that this way a manufactured buyback.... I was lied to and taken advantage of an for this I am extremely upset.... Mr Moore states that he can' get me out of this vehicle because I don' qualify which seems strange because I qualified for the vehicle I purchased....Why is it impossible to find a car equal to what I originally purchased....even if it took a little time....I am still having issues with the vehicle and have to place it in the shop once again which is hard for my family due to Dr appts for my children we only have this vehicle...I was sold this vehicle by George Moore and from what they are saying they were aware of the situation and I was not informed until I placed it in the shop 3 months later...Mr Moore is not willing to resolve this issue with me and I am not satisfied with the product his company sold me
Regards,
[redacted]
The customer came in and negotiated an out the door price of $18000.00. The final price on the vehicle was $18112.70 after all rebates, money down and discounts were applied. It was explained at the time of purchase that the $112.70 difference was because of a documentation fee that the...
state charges any time you finance a vehicle. It was also explained to the customer that the final price did not include the fee for the vehicles tag, which the amount for that was signed off on by the customer in the finance office. All paperwork was explained in full and read before signing. The customer was also given all buyers orders and contracts at the time of purchase. [redacted] Finance manager George Moore Chevrolet ###-###-####
We made all repairs in good faith. Customer has had several different coolant leak issues at different times which we have repaired. The latest one based on customer information was a part that was replaced and is under manufacturer’s warranty. It is our understanding that it was the towing company...
that wanted to transport his vehicle to the nearest Chevrolet dealership. We will not be in a position to refund his money nor replace his vehicle.
I spoke with MsNolan this morning. Previously I had offered to trade her out of the Pathfinder and told her she would probably only qualify for a car. She feels we should take the Pathfinder back and swap it for a three row SUV. This morning I reiterated that is not an
e that rips people off. *** ***General Manager
option. She then told me that I'm an a
I contacted Mr*** again today in response to his call from yesterday and explained to him that I was off work yesterday when he left his messageI reviewed our prior agreement with him that we would attempt to refund the disputed amount to his credit (debit) card and if that was refused we would then issue a refund checkMr*** was concerned that a refund to his card would not go through because he had recently closed that accountI provided the authorization codes from the refund transactions given to us by his financial institution on July I asked him to check with his bank to confirm if they could explain why we were given authorization codes for those refund transactions but the refunded money was not in his account which he said he wouldMr*** called me shortly thereafter and said he checked with his bank and they posted the refunds on July 28, but he did not know why it took the bank a week to complete this processHe stated he was satisfied with this resolution
This has been a valued customer for several years since before we merged with JC Ehrlich, there was no change to the service which was being done since I believe that this is mainly a communication issue with our new company, we have always done the exterior of the home with an option to do
the inside if desired the customer which is documented on service ticketsThis customer has had mainly a wasp and hornet issue of the years so exterior treatments were the primary service providedThe home was covered for any other common pest that they would encounter for all of the time they were on serviceI will refund the along with one full service of for a total of We do apologize for any misunderstand and do appreciate the business over the years
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I spoke with Mr*** after reviewing his account information we have on file and agreed to refund the $ he requested due to the misunderstanding of our service offeringIt was not made clear when he first called that we offer a $discount off the first service to those
customers who sign up for our ongoing preventive maintenance program much like cell phone or cable TV companies discount their services to customers who buy their extended programsHe did say that they no longer see ants after our treatmentI explained that ants often return months after a treatment to re-infest a building so to please call if this occurs and we can discuss a preventive program if he needs itHis card was credited for the agreed upon amount today
Contacted our customer via email to insure the customer would not be charged for the service provided In February and refund the $owed to his credit card on March 2ndI thanked our customer for his loyal service over the past years and agreed with what his problems were and why he left us
as his pest management service providerI hope if he has a pest problem in the future they will at least consider giving us another chanceto prove the value of service we should be providingChris PDistrict Manager
We have worked with the customer apologized and refunded the amount due to the miscommunicationsThe money has been returned and the customer is happy with the outcome
There was no doubt that we as a company had major communication issues internally when it came to dealing with this customer's concernsThere was money inadvertently taken from this customer without service being provided for $We did eventually get the customer's refund to them and offered
them one year of free service for their troubleThe customer accepted our offer for service and we are happy to provide it for themWe eliminated any information from their account that would cause this problem for them in the future
The advertisement states we can get a lower payment in a similar or newer vehicle, this customer was adamant about going into a more expensive vehicle. We told them we can get them in the more expensive vehicle if they pay for the additional equipment they insisted upon
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We try to ensure all of our customers receive the service they have paid for by Specialist who has the customers concerns top of mind. In this case I do not have anything documented in our system showing the claimants issues or see that there was a record of cancellation until 9/29/2017. With that...
being said I will take care of the money on account and eliminate the charge for this customer due to them being dissatisfied. please allow a couple of weeks for everything to go through our system
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:My son was signing some copies and I was signing others I never received copies of ALL paperwork. This tag cost was included in the “out the door” cost of 28,000 all inclusive They are insisting that the 18,170 is ok No, that is over the figures that were quoted and promised. And I still do not have info from them on whom and were the loan is to be paid . This business does bad business. More so, they do not want to respond.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am waiting to see about their follow through. I called today to ask what was going on as I had no communication since the visit on the 19th. I am also waiting for the credit they verbally said would be given for the return of the equipment.
Regards,
[redacted]
I reviewed our records concerning the services we performed for Ms [redacted] and spoke with her on the evening of October 8. We agreed that Buffalo Exterminating will continue with this service program for three more services to be certain we have eliminated the existing rodent activity. Our records...
show we began her service on August 22 setting 3 rodent bait station and 2 rat traps in her yard. We also baited numerous rodent burrows clustered in one area of her back yard. We did a second service on August 25 catching two rodents in traps and rebaited a few rodent burrows. We noticed no feeding on rodent bait inside rodent bait stations. We did a third service on August 31 catching one more rodent, no burrows were active and very limited feeding was noted. Ms [redacted] was not at home at the time of service. During our phone conversation I explained that rodents readily chew through most packaging materials to reach food, even drywall, wood and heavy plastic garbage totes on occasion. We have found that placing rodent bait in light plastic bags helps keep bait fresh and more palatable to rodents that need to feed on the bait for several days to be effective. We failed to follow our original schedule of three services over a three week period by completing all three services within 9 days but did not explain this to Ms [redacted] at the time nor did we schedule a third week service which in hindsight should have been done. After receiving this complaint and speaking with Ms [redacted] our service supervisor and sales person visited her home as agreed on October 19. Additional rodent burrows were noted in flower beds and at back corner of home. Rodent evidence was noticed under shed in neighboring yard as well. Burrows were baited and we removed bait stations at Ms [redacted]'s request in that they were not being fed upon. We have two more services scheduled over the next month and will ensure no more rodents are burrowing in her yard. Due to the fact that there is activity on neighboring property a continued preventive maintenance program was recommended. If we had been more detailed in reporting our findings,explaining our service approach and explaining to Ms [redacted] that our approach was altered from relying on rodent bait stations to baiting rodent burrows after the first service, plus why we use plastic bags to keep bait fresh I think much of this misunderstanding would have been avoided. I discussed this situation with our service team in an attempt to avoid future misunderstandings.
Complaint: [redacted]
I am rejecting this response because: This is not a resolution....Mr Moore also told me it' not his fault that I don't pay my bills....which is completely incorrect I pay all of my bills....I still have no answer to why I wasn't explained what a Manufactured Buyback was also why it doesn't state it on my paperwork that ls legally binding that this way a manufactured buyback.... I was lied to and taken advantage of an for this I am extremely upset.... Mr Moore states that he can' get me out of this vehicle because I don' qualify which seems strange because I qualified for the vehicle I purchased....Why is it impossible to find a car equal to what I originally purchased....even if it took a little time....I am still having issues with the vehicle and have to place it in the shop once again which is hard for my family due to Dr appts for my children we only have this vehicle...I was sold this vehicle by George Moore and from what they are saying they were aware of the situation and I was not informed until I placed it in the shop 3 months later...Mr Moore is not willing to resolve this issue with me and I am not satisfied with the product his company sold me
Regards,
[redacted]
The customer came in and negotiated an out the door price of $18000.00. The final price on the vehicle was $18112.70 after all rebates, money down and discounts were applied. It was explained at the time of purchase that the $112.70 difference was because of a documentation fee that the...
state charges any time you finance a vehicle. It was also explained to the customer that the final price did not include the fee for the vehicles tag, which the amount for that was signed off on by the customer in the finance office. All paperwork was explained in full and read before signing. The customer was also given all buyers orders and contracts at the time of purchase. [redacted] Finance manager George Moore Chevrolet ###-###-####
We made all repairs in good faith. Customer has had several different coolant leak issues at different times which we have repaired. The latest one based on customer information was a part that was replaced and is under manufacturer’s warranty. It is our understanding that it was the towing company...
that wanted to transport his vehicle to the nearest Chevrolet dealership. We will not be in a position to refund his money nor replace his vehicle.