Complaint: [redacted] I am rejecting this response because: This is not a resolution....Mr Moore also told me it' not his fault that I don't pay my bills....which is completely incorrect I pay all of my bills....I still have no answer to why I wasn't explained what a Manufactured Buyback was also why it doesn't state it on my paperwork that ls legally binding that this way a manufactured buybackI was lied to and taken advantage of an for this I am extremely upsetMr Moore states that he can' get me out of this vehicle because I don' qualify which seems strange because I qualified for the vehicle I purchased....Why is it impossible to find a car equal to what I originally purchased....even if it took a little time....I am still having issues with the vehicle and have to place it in the shop once again which is hard for my family due to Dr appts for my children we only have this vehicle...I was sold this vehicle by George Moore and from what they are saying they were aware of the situation and I was not informed until I placed it in the shop months later...Mr Moore is not willing to resolve this issue with me and I am not satisfied with the product his company sold me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The customer came in and negotiated an out the door price of $The final price on the vehicle was $after all rebates, money down and discounts were appliedIt was explained at the time of purchase that the $difference was because of a documentation fee that the state charges any time you finance a vehicleIt was also explained to the customer that the final price did not include the fee for the vehicles tag, which the amount for that was signed off on by the customer in the finance officeAll paperwork was explained in full and read before signingThe customer was also given all buyers orders and contracts at the time of purchase [redacted] Finance manager George Moore Chevrolet ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:My son was signing some copies and I was signing others I never received copies of ALL paperworkThis tag cost was included in the “out the door” cost of 28,all inclusive They are insisting that the 18,is ok No, that is over the figures that were quoted and promisedAnd I still do not have info from them on whom and were the loan is to be paid This business does bad businessMore so, they do not want to respond Regards, [redacted]
We try to ensure all of our customers receive the service they have paid for by Specialist who has the customers concerns top of mindIn this case I do not have anything documented in our system showing the claimants issues or see that there was a record of cancellation until 9/29/With that being said I will take care of the money on account and eliminate the charge for this customer due to them being dissatisfiedplease allow a couple of weeks for everything to go through our system
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am waiting to see about their follow through I called today to ask what was going on as I had no communication since the visit on the 19th I am also waiting for the credit they verbally said would be given for the return of the equipment Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is not a resolution....Mr Moore also told me it' not his fault that I don't pay my bills....which is completely incorrect I pay all of my bills....I still have no answer to why I wasn't explained what a Manufactured Buyback was also why it doesn't state it on my paperwork that ls legally binding that this way a manufactured buybackI was lied to and taken advantage of an for this I am extremely upsetMr Moore states that he can' get me out of this vehicle because I don' qualify which seems strange because I qualified for the vehicle I purchased....Why is it impossible to find a car equal to what I originally purchased....even if it took a little time....I am still having issues with the vehicle and have to place it in the shop once again which is hard for my family due to Dr appts for my children we only have this vehicle...I was sold this vehicle by George Moore and from what they are saying they were aware of the situation and I was not informed until I placed it in the shop months later...Mr Moore is not willing to resolve this issue with me and I am not satisfied with the product his company sold me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The customer came in and negotiated an out the door price of $The final price on the vehicle was $after all rebates, money down and discounts were appliedIt was explained at the time of purchase that the $difference was because of a documentation fee that the state charges any time you finance a vehicleIt was also explained to the customer that the final price did not include the fee for the vehicles tag, which the amount for that was signed off on by the customer in the finance officeAll paperwork was explained in full and read before signingThe customer was also given all buyers orders and contracts at the time of purchase [redacted] Finance manager George Moore Chevrolet ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:My son was signing some copies and I was signing others I never received copies of ALL paperworkThis tag cost was included in the “out the door” cost of 28,all inclusive They are insisting that the 18,is ok No, that is over the figures that were quoted and promisedAnd I still do not have info from them on whom and were the loan is to be paid This business does bad businessMore so, they do not want to respond Regards, [redacted]
We try to ensure all of our customers receive the service they have paid for by Specialist who has the customers concerns top of mindIn this case I do not have anything documented in our system showing the claimants issues or see that there was a record of cancellation until 9/29/With that being said I will take care of the money on account and eliminate the charge for this customer due to them being dissatisfiedplease allow a couple of weeks for everything to go through our system
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am waiting to see about their follow through I called today to ask what was going on as I had no communication since the visit on the 19th I am also waiting for the credit they verbally said would be given for the return of the equipment Regards, [redacted] ***