Traders Point Christian Church Northwest

I am rejecting this response because: This is in response to your letter of November 18, which I received yesterday November 23, In my first letter to Revdex.com I attached detailed descriptions of the problems and actions to resolve the issues before I mailed the letter to youAt this time I do not feel I can add any additional details to the problems that were not spelled out in my original submissions Letter to Revdex.com dated October 7, Leer to [redacted] @ [redacted] Lane Tractor requesting a refund of the money I spent for work not completely done, dated October 8, Letter to Lane Tractor, no specific date, but written October 2015, begins “This detailed account of my experiences ” Yanmar Tractor, pages Ford Tractor Problems detailed-pages Ford Tractor Problems detailes-Pages I am attaching a copy of my MEMETO TO THE FILE dated October 9, I did the professional thing and went out to talk face to face with ***, before filing with the Chamber of Commerce and Revdex.comPoint by response to the reply from [redacted] dated November 18, in your letterA No contact for monthsIf the original engine in the Yanmar new about lasted over years, then I would expect a “new rebuilt engine” to the last the rest of my life time for the little I use a tractorAs explained in the year since I got the Yanmar back (returned May 2014, total failure July 2015) I used the tractor for only about tractor hoursSince I had no confidence in the work done by Lane Tractor, I would not even consider going back there againB Stealing PartsI have no other word for it except theftI sent the partsThey were not installed nor returned to meAt this point since I don’t own the tractors now, I simply want my money back for the partsI still maintain, that [redacted] is responsible for his employees and their actions [redacted] claimed Jared stole the parts and [redacted] was not responsible for Jared’ actions C Competent mechanics-all workingAgain my original detailed report explains the problems I had- New engine lasted hours, New hose failed in year use, Battery hooked up reversed, 4- Radiator hoses not hooked up-again if they really has run the tractor for hours beside the shop they would have caught the error immediately, Tractor leaks- with the work done my the new mechanic I do not have any leaks on the Ford Tractor (only tractor I now own) so again failure to solve the leak issue, The pages submitted detail all the other mechanical failures by Lane TractorIf further information is needed, please contact meSincerely [redacted] ***

[redacted] had no contact with our business between May of and October of this year (months) when she came in asking for a refund plus a bunch more moneyHer accusations of us misleading her, charging her for work not performed and "stealing" her parts are completely and we find it quite offensive As far as her complaining about the work we actually did perform is also, we have highly trained technicians that take great pride in their work, when we delivered her tractors back to her all of them were operating correctly and had been ran tested before loading them on the trailer If she had problems with any work we had performed she should have called us and we would have been eager to resolve any issues Her expectation for having tractors that are over years old to be completely restored for a very little amount of money are unrealistic to say the least We charged her for work that was done on her three tractors nothing more We have a great reputation and depend on word of mouth advertisement, we have never had a complaint about any work we performed in years of being in business Feel free to call or email me if you have any questions.Thank You, [redacted] ***

[redacted] had no contact with our business between May of 2014 and October of this year (17 months) when she came in asking for a refund plus a bunch more money. Her accusations of us misleading her, charging her for work not performed and "stealing" her parts are completely...

false and we find it quite offensive.  As far as her complaining about the work we actually did perform is false also, we have highly trained technicians that take great pride in their work, when we delivered her tractors back to her all of them were operating correctly and had been ran tested before loading them on the trailer.  If she had problems with any work we had performed she should have called us and we would have been eager to resolve any issues.  Her expectation for having tractors that are over 35 years old to be completely restored for a very little amount of money are unrealistic to say the least.  We charged her for work that was done on her three tractors nothing more.  We have a great reputation and depend on word of mouth advertisement, we have never had a complaint about any work we performed in 15 years of being in business.  Feel free to call or email me if you have any questions.Thank You, [redacted]

I am rejecting this response because: This is in response to your letter of November 18, 2015 which I received yesterday November 23, 2015. In my first letter to Revdex.com I attached detailed descriptions of the problems and actions to resolve the issues before I mailed the letter to you. At this time I do not feel I can add any additional details to the problems that were not spelled out in my original submissions. 1.       Letter to Revdex.com dated October 7, 2015 2.       Leer to [redacted] @ [redacted] Lane Tractor requesting a refund of the money I spent for work not completely done, dated October 8, 2015 3.       Letter to Lane Tractor, no specific date, but written October 2015, begins “This detailed account of my experiences…” Yanmar 2200 Tractor, 6 pages 4.       Ford 3500 Tractor Problems detailed-3 pages 5.       Ford 3600 Tractor Problems detailes-4 Pages I am attaching a copy of my MEMETO TO THE FILE dated October 9, 2015. I did the professional thing and went out to talk face to face with [redacted], before filing with the Chamber of Commerce and Revdex.com. Point by response to the reply from [redacted] dated November 18, 2015 in your letter. A.      No contact for 17 months. If the original engine in the Yanmar new about 1974 lasted over 35 years, then I would expect a “new rebuilt engine” to the last the rest of my life time for the little I use a tractor. As explained in the year since I got the Yanmar back (returned May 2014, total failure July 2015) I used the tractor for only about 15 tractor hours. Since I had no confidence in the work done by Lane Tractor, I would not even consider going back there again. B.      Stealing Parts. I have no other word for it except theft. I sent the parts. They were not installed nor returned to me. At this point since I don’t own the tractors now, I simply want my money back for the parts. I still maintain, that [redacted] is responsible for his employees and  their actions. [redacted] claimed Jared stole the parts and [redacted] was not responsible for Jared’ actions.   C.      Competent mechanics-all working. Again my original detailed report explains the problems I had- 1. New engine lasted 15 hours, 2. New hose failed in 1 year use, 3. Battery hooked up reversed, 4- Radiator hoses not hooked up-again if they really has run the tractor for 4 hours beside the shop they would have caught the error immediately, 5. Tractor leaks- with the work done my the new mechanic I do not have any leaks on the Ford 3600 Tractor (only tractor I now own) so again failure to solve the leak issue, 6. The pages submitted detail all the other mechanical failures by Lane Tractor. If further information is needed, please contact me. Sincerely [redacted]