Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11004166, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of 1/12/16 I still have not received any invoices for materials that Mr [redacted] says he has ordered. I do not know why anyone would order materials before a permit is approved for the project. I also never approved of the concrete work they wanted to do that was not what I wanted. Why would I still want anyone to go forward with work that I was not in favor of the way they wanted to do it as opposed to the way I had said many times I wanted it done? This makes no sense. I am the customer and I am the one paying for the job. I wanted to see the materials list/cost prior to ordering so if needed/wanted I could make upgrades or changes in the structure/concrete. I do not in any way think that you do not do a good job or that you wouldn't do a good job. It is just not the job I want done.
On 10/28/15 We entered in an agreement to construct a Carport and replace the original concrete. driveway leading to the new proposed Carport. Once we received the sign contract ad the we started the process just as it was outlined in our contract. My Estimator, [redacted], met with you on...
several occasions as well as myself to review the project. My Estimator also accompamed you to select products from Lowes. He worked on your designs and did provide you with them. You were told that . your project would start in a few weeks. There was unfortunately a few small delays but we had been m contact with you. We did apply for the permit. When you canceled the project we called the Town of Smyrna to let them know but someone had already called and canceled it. No one from staff or affiliates had done that. No one at the Permit office knew who called that cancelation in.You did state your brother would assist you from your end. We did not have a problem with that but we do things a certain way. After our meeting with my Concrete contractor, [redacted], who does approximately 1000 to 5000 yards of concrete per week. [redacted] is highly trained and only uses the best materials. You felt uneasy regarding a particular product that you and him spoke about. Your brother is a contractor and I do respect that. However, for me to warranty the work that I would be performing I would need to do it our way. Which is the right way according to the training my contractor has.AS for the deposit and refund. We have considerable amount of time in this project. Hours spent on design, Materials ordered, Permits applied for. I do have your roof trusses that we would like to send to your home. Please let us know what is a good time for you so we can make preparations to provide you the materials you paid for. We cannot return these products. They are special Order items that cannot be returned. We also have a $4,000.00 deposit for the Concrete Company to start the project. This is also a non refundable deposit. You and [redacted] agreed that he would come down later that week. When I called him to tell him that you were canceling the project he was unable to fmd alternative work therefore told me that he would not be returning that deposit.I honestly feel that a reasonable resolution is for us to meet with You, your brother, my concrete contractor, and myself plus my estimator so we can reconcile . We are very Interested in completing your project. I think if we are all on the same page we can get this project done ASAP and you would bemore than happy. We have over 300 Customers that are very pleased with our services. I honestly believe you would be the same. Please let me know promptly please.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11004166, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of 1/12/16 I still have not received any invoices for materials that Mr [redacted] says he has ordered. I do not know why anyone would order materials before a permit is approved for the project. I also never approved of the concrete work they wanted to do that was not what I wanted. Why would I still want anyone to go forward with work that I was not in favor of the way they wanted to do it as opposed to the way I had said many times I wanted it done? This makes no sense. I am the customer and I am the one paying for the job. I wanted to see the materials list/cost prior to ordering so if needed/wanted I could make upgrades or changes in the structure/concrete. I do not in any way think that you do not do a good job or that you wouldn't do a good job. It is just not the job I want done.
On 10/28/15 We entered in an agreement to construct a Carport and replace the original concrete. driveway leading to the new proposed Carport. Once we received the sign contract ad the we started the process just as it was outlined in our contract. My Estimator, [redacted], met with you on...
several occasions as well as myself to review the project. My Estimator also accompamed you to select products from Lowes. He worked on your designs and did provide you with them. You were told that . your project would start in a few weeks. There was unfortunately a few small delays but we had been m contact with you. We did apply for the permit. When you canceled the project we called the Town of Smyrna to let them know but someone had already called and canceled it. No one from staff or affiliates had done that. No one at the Permit office knew who called that cancelation in.You did state your brother would assist you from your end. We did not have a problem with that but we do things a certain way. After our meeting with my Concrete contractor, [redacted], who does approximately 1000 to 5000 yards of concrete per week. [redacted] is highly trained and only uses the best materials. You felt uneasy regarding a particular product that you and him spoke about. Your brother is a contractor and I do respect that. However, for me to warranty the work that I would be performing I would need to do it our way. Which is the right way according to the training my contractor has.AS for the deposit and refund. We have considerable amount of time in this project. Hours spent on design, Materials ordered, Permits applied for. I do have your roof trusses that we would like to send to your home. Please let us know what is a good time for you so we can make preparations to provide you the materials you paid for. We cannot return these products. They are special Order items that cannot be returned. We also have a $4,000.00 deposit for the Concrete Company to start the project. This is also a non refundable deposit. You and [redacted] agreed that he would come down later that week. When I called him to tell him that you were canceling the project he was unable to fmd alternative work therefore told me that he would not be returning that deposit.I honestly feel that a reasonable resolution is for us to meet with You, your brother, my concrete contractor, and myself plus my estimator so we can reconcile . We are very Interested in completing your project. I think if we are all on the same page we can get this project done ASAP and you would bemore than happy. We have over 300 Customers that are very pleased with our services. I honestly believe you would be the same. Please let me know promptly please.