Tradewind Irrigation, LLC

The complaint does not tell the whole story We did work for this customer, and a sprinkler head wasn't installed properly as it was left inches too high in the ground [redacted] called, and we said we would come back and correct it Then he said, "While you are here I need a head replaced." We told him there would be charge for THAT He felt he shouldn't have to pay since we were already there We were ok with correcting our error and there is no charge for it But for additional work there is a charge No different than bringing your car in for a repair It's not done right, so you bring it back to be corrected Do you say, while I'm here, change my oil, and expect it to be free? In addition, when we called [redacted] back to confirm the 2nd appointment, he at first said don't come, I've cancelled my credit card payment and have filed a complaint to the Revdex.com So at that point, we had a conversation, were able to straighten everything out [redacted] said he would reinstate the payment as he said he now understood everything better So I believe everyone involved is satisfied now.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11518623, and find that this resolution is satisfactory to me
Trade Winds has taken care of the issue and has gone above and beyond to correct the issueI am very pleased with the service and if at all [possible would like to remove the complaint all togetherThis turn out to be a major misunderstanding on both partsI thank you for your help, but please close this complaintI would recommend Trade Winds to anyone looking for irrigation systems and service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** has been a customer going on six years. She was given a service appointment for this morning for 8:to 8:30, but claimed it was for 7:30. Our employees do not punch in until 7:30am. They generally don't get going until aroun8:as it takes that time to get their
assignments and put parts into their service trucksWe generally give half day windows for appointments as we cannot predict how long each appointment will take. In the case of a first appointment of the day, we give to 8:for arrival. *** *** insisted we gave her 7:30, which as I explained can't happen when our people punch in then. To compound things, one of our techicians was rushed to the hospital at 1:am and won't be at work for a while. It took a lot of scrambling to divide his route among the other techs, which caused everyone to have a late start today. *** *** called our office around 8:to find out where the tech was as he hadn't arrived yet. We explained what happened and she didn't care, felt we were lying, and told us she would deduct hours from her bill. We informed the tech of this and instructed him to be sure to get payment (which is our policy for any repair over $200). Well the tech did not use his head and told *** *** he needed to have payment "up front" because she had said she was going to deduct hours. He should have stuck to our policy, and requested payment upon the completion of the workShe also accused us of being money hungry, and always drumming up extra repairs to get more money. I researched her service history, and we made two minor repairs in the past five years. My feeling, is this a very immature over reaction that I wouldn't expect from any adult. Yet, I did send the attached email to her. Gary K***, Owner

This company installed my irrigation system I have been a customer for over ten years In the last several years I was not being contacted about starting up the system or closing it down, I had to contact them In the spring I was looking for a new company though ***, but was contacted by Tradewinds saying I was their customer and they wanted to continue to service the irrigation system I set up a visit for service I was not home for the visit, but got a tag from the company saying they came out and "could not find the valve box" so I had to call and set up another visit (Noone called me at the time of the visit to ask where the box was and I thought they would have a diagram since they put the system in) I contacted them recently about having the system closed down for the winter and was told by a receptionist that I had to pay "up front" (Approx140.53) because I have had late payments, last in When I called to clarify I spoke with Maryellen who said that I had late payments for winterization in 2007, and and they shut down in December, so I they can't afford to wait for late payments and I have to pay up front I tried to understand the thought process as I had not been told of late payments before and I have copy of my invoices over the years, and if one was late I would agree, but all my bills have been paid in a timely fashion, never have I paid months late She refused to discuss this Terrible customer service over $

The complaint does not tell the whole story.  We did work for this customer, and a sprinkler head wasn't installed properly as it was left 3 inches too high in the ground.  [redacted] called, and we said we would come back and correct it.  Then he said, "While you are here I need a...

head replaced."  We told him there would be charge for THAT.  He felt he shouldn't have to pay since we were already there.  We were ok with correcting our error and there is no charge for it.  But for additional work there is a charge.  No different than bringing your car in for a repair.  It's not done right, so you bring it back to be corrected.  Do you say, while I'm here, change my oil, and expect it to be free?  In addition, when we called [redacted] back to confirm the 2nd appointment, he at first said don't come, I've cancelled my credit card payment and have filed a complaint to the Revdex.com.  So at that point, we had a conversation, were able to straighten everything out.  [redacted] said he would reinstate the payment as he said he now understood everything better.  So I believe everyone involved is satisfied now.Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]