Tradewinds Motor Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The wheel bearing was scheduled to be repaired BEFORE I even purchased the vehiclei was told that it needed to be done and it would be done when I picked my vehicle upso me calling them and pointing it out, days later, was me bringing to their attention that the repair was not done in the first placeTim even went back and looked on his parts shelf when I called him about it and said the bearing was there on the shelf and somehow got missedhe apologized over and over and said that he would make it rightThe vehicle had bad tie rods, tie rod ends, brakes, calipers, and rotorsthis is something that they should have noticed and addressed BEFORE the sale of the vehicleFor saftey reasons alone, you would think that they would make sure that these things were completed before allowing someone to purchase the vehicleor at the least, disclose that the brakes, rotors, calipers, tie rods, and tie rod ends need to be replaced at a cost of about $But they didntHad they disclosed this information, and been HONEST, I would not have bought the carPeriodSo for them to say the vehicle was sold "AS IS" is pretty low on their part, because they didnt even inform me about the issueAlso, the front end allighment that was supposed to be done before I took delivery of the vehicle, was never donethere is no possible way that an allignment can be done on a vehicle that has tie rod and tie rod end issuesThis car was sold to me in a dishonest mannerThere were repairs that were hidden from me, and kept secretand once the vechicle became undriveable, they took no responsibility for their dishonesty and referred me to my warranty provider who only covered $of the $repair Regards, [redacted]

Company responded by a handwritten fax 7/1/16-***This was all I owed for the customer this was my second responds' Thank youTim C [redacted] 216-331-You can't replace the tail light that I promise If the trail crate don't open Biolt are insude we didn't charge the interest the bank did Costal CreditThank you Tim C [redacted] Tradewinds 216-331-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowYes indeed I was very upset about the whole situation and later I apologizedI did say that the car was junk and no I did not say I would pay when I feel like itI think it is unfair for me to have to pay a repo feei was indeed behind$ and was told I have a ten day grace periodMy plans were to pay the the next day when I got paid but when I went to look for my car it was gonei did not say I would pay the in a few days what I said was I will pay when I could so I thought everything was okNow im in a rutt where I have to pay 400$ that I dont curently haveI had told a employee at tradewinds that the car dodge caliber that I have at times the car goes 10-miles an hourI was then told to bring the car in I stated that I couldnt because the car just was going to slow he then stated that he would send a tow truck that didnt happen he said something happened with the mechanic.this happen twiceI finaly said ill drive it in but then I realized that im on the east side of cleve and they are far west so it was impossible so I have been dealing with a car that does not properly workI contacted them within days when I got the car and I dont have money to throw awayThe electronic throttle control on this car is badIm not rich and I deserve a better car and I dont think its fair because I did make the company aware with both situations [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Dear Nichole MeandI am writing you in regards to complaint #Mike [redacted] .The dodge was purchased on 12-30-15.As part of the deal, cheek engine light was on and we promised the customer to repair.we Made an appointment and where unable to fix the issueWe sent Mr [redacted] to north Olmsted Chrysler and paid for all repairs of the check engine lightCopies of the receipts are attached.Thankstradewinds

hello,the vehicle was sold %as isI spoke to the customer and offered a full refundI believe the issue has been resolvedmr brown chose to keep the car, and as a goodwill gesture we will send him a check for $thanks***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey sold me a car with a missing seatbelt and knew I had kidsI did not know it was missing until my daughter tried to buckle itWe told them about this the next day and they did not offer to lower the purchase price or do anything Regards, [redacted]

THIS IS IN RESPONSE TO A COMPLAINT MADE BY *** ***MS *** WAS CALLED ABOUT HER PAYMENT BEING OVER DUEI CALLED HER A FEW TIMES WITH NO ANSWER OR CALL BACKHER PAYMENT OF WAS DUE ON JUNE 9th, NO RETURN CALL TILL JUNE 17th, AND THEN ONLY PAID 200.00, SHE SAID SHE WOULD PAY THE
REST IN A FEW DAYSWE DID NOT HEAR FROM HER ONCE AGAINON JULY 2nd, I TRIED TO CALL HER AGAIN, NO ANSWERSHE RETURNED MY CALL SHORTLY AFTERWARDS, WAS VERY RUDE AND BEGAN YELLING AT MEVOICING THAT THIS CAR IS JUNK AND SHE WILL PAY WHEN SHE FEELS LIKE IT AND THAT SHE IS GOING TO TRADE IT IN FOR A DECENT CARAND WHY WAS I BOTHERING HER FOR I TRIED TO EXPLAIN SHE ONLY HAD A DAY GRACE PERIOD AND NOT ONLY DID SHE OWE 83.06, BUT WAS LATE ON JULY'S PAYMENT WHICH BROUGHT HER OVER DUE BALANCE TO ON JULY I WAS TOLD TO PUT A REPOSSESSION REPORT ON HER VEHICLE, WHEN MS *** REALIZED HER VEHICLE HAD BEEN PICKED UP SHE FINALLY CALLED, AGAIN VERY AGGITATED NOW WANTING TO KNOW WHAT SHE NEEDED TO DO TO GET HER CAR BACK I GAVE HER THE INFORMATION ALONG WITH WHAT NEEDED TO BE PAID WHICH WAS THE 366.12, PLUS THE REPO FEE AND THE FOLLOWING MONTH WHICH ALL TOTALLED AT THAT TIME I EXCUSED MYSELF FROM THE PHONE CALL INSTEAD OF LISTENING TO MS *** YELLING AND RUDENESS TOWARD MELATER SHE DID SPEAK TO MY BOSS, HE KINDLY WAIVED THE FOLLOWING MONTHS PAYMENT TILL AUGUSTAND HAS GIVEN IVIS *** AND EXTRA DAYS TO MAKE THE REPO PAYMENTAFTER SHE PAID THE PAYMENT SHE OWED IN THE FIRST PLACE HER CAR WAS RELEASED TO HER AND THIS MATTER HAS BEEN RESOLVEDWE TRY VERY HARD TO MAKE OUR CUSTOMERS HAPPY AND WORK WITH THEM IF THEY FALL ON A HARD TIME WITH IN REASONTHANK YOU FOR YOUR TIME ON THIS MATTER.SINCERELY. *** ***OFFICE MANAGER7-21-

*** *** did indeed purchase a vehicle from our dealershipMs*** provided us all the necessary documents needed to complete the sale on our endWe packaged the corresponding documents and mailed them to *** *** ***, as does all of our banks, checks every form for
legitamacy as well as accuracyUpon calling the employer, *** *** was informed that Ms*** is not an employee of this facility she claimed to work forHer pay stubs were in line with common fraudulent pay stubs found on fraudulent sites*** informed us they will not do business with Ms*** either now or in the future.Ms***, like other customers who have lied on documents to purchase a vehicle, was informed she needed to return the vehicle promptlyMs*** became irate and demanded she be given her money backMs*** used fraudulent documents to purchase a vehicle from Tradewinds Motor CenterShe claimed this on her signed credit application as well as providing us with these fraudulent documentsWe did however contact a person who claimed to be her bossThis alleged person did tell us that they tell anyone who calls the facility they do not work at this facilityShe claimed she does this to protect the privacy of her employees*** *** nor any other lending institution will not tolerate someone saying...she does not work here...and then a retraction of...she does work hereIn the lending world, it does not work that way.Ms *** used theft by deception to purchase the vehicle and thus far as refused to return this vehicleHer mother informed the *** manager that they will park this vehicle in the garage and let it rot there before they return it to usThe vehicle has been reported stolenMs*** and her mother further came to the dealershipThey blocked the lot so our General Manager could not leaveThey became beligerant and confrontationalThe General Manager had to trick them into walking into another direction so he could leaveMs***s refusal to return our vehicle due to her falsified information is an absolute outrage.I have attached a document from *** ***This is the contract status from our Dealertrack accountMs *** claims she called and there was no information for her at this lending institutionShe is correct, there is no information thereBecause they returned the contract to our dealershipThis document clearly states the reason the contract was returnedFraudulent incomeWe are not in the business of taking down payment money and having customers return their vehicleWhen we sell a vehicle, we hope this vehicle does not return to our dealershipMs*** is the sole reason this vehicle must be returned and why it is currently reported stolenHer contract is voidedShe lied on her applicationThe contract she claims she has signed and why she is not returning the vehicle, is with lack of a better term...useless.Ms*** needs to return this vehicle promptlyShe is leaving us no choice but to prosecute her to the fullest extent of the law

To whom it may concern The referenced Customer purchased a vehicle in March it was sold as is and any used vehicle is going to need maintenance and she’s filing a complaint a year and a half laterAlso please keep notes she is an Uber driver and she has put a lot of miles on this vehicle
in one year again any new or used vehicle sold as is or with a warranty is going to require maintenance to keep it operational she bought the vehicle as is from the dealershipthank you for your time

[A default letter is provided here which
indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

hello,the vehicle was sold %as isI spoke to the customer and offered a full refundI believe the issue has been resolvedmr brown chose to keep the? car, and as a? goodwill gesture we? will send him a check for $200.? thanks***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The wheel bearing was scheduled to be repaired BEFORE I even purchased the vehicle. I was told that it needed to be done and it would be done when I picked my vehicle up. so me calling them and pointing it out, 4 days later, was me bringing to their attention that the repair was not done in the first place. Tim even went back and looked on his parts shelf when I called him about it and said the bearing was there on the shelf and somehow got missed. he apologized over and over and said that he would make it right. The vehicle had bad tie rods, tie rod ends, brakes, calipers, and rotors. this is something that they should have noticed and addressed BEFORE the sale of the vehicle. For saftey reasons alone, you would think that they would make sure that these things were completed before allowing someone to purchase the vehicle. or at the least, disclose that the brakes, rotors, calipers, tie rods, and tie rod ends need to be replaced at a cost of about $1300.00. But they didnt. Had they disclosed this information, and been HONEST, I would not have bought the car. Period. So for them to say the vehicle was sold "AS IS" is pretty low on their part, because they didnt even inform me about the issue. Also, the front end allighment that was supposed to be done before I took delivery of the vehicle, was never done. there is no possible way that an allignment can be done on a vehicle that has tie rod and tie rod end issues. This car was sold to me in a dishonest manner. There were repairs that were hidden from me, and kept secret. and once the vechicle became undriveable, they took no responsibility for their dishonesty and referred me to my warranty provider who only covered $300 of the $1300 repair.  
Regards,
[redacted]

Dear [redacted]I am responding in regards to complaint #[redacted].The vehicle was sold as is through our company. The customer is responsible for all repairs after the sale.  Thanks tradewinds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.these are out right lies, this is not how this occurred, the loans were presented by the salesman as being secured, the pay stubs were submitted at time of application, there were no discrepancies on this side. I have been in touch with the both of the lenders and they have informed me that the salesman was the one being deceptive to them in an attempt to secure the loan. I was told that the first loan was approved, then I was told the second lender was 100% approved. The car needed tires just so I could drive the car safely. After being assured that the second lender had approved the loan why would I not invest in tires. I am not satisfied with the response. They are not honest people. 
Regards,
[redacted]

Company responded by phone 7/28/16-[redacted]Mr. Tim who states that he purchased the car and paid off the consumer loan. He states that the consumer was in the office yesterday and purchased a new truck.

This business response was provided via email to AH at Revdex.com.[redacted], [redacted] came to our dealership to purchase a vehicle. He had not informed us of his child support. We as a courtesy tried to work around this issue on his pay stubs. We worked diligently on this with the lender to...

secure [redacted] a loan on this vehicle. The lender ultimately returned the contract due to the excessive amount that was on the paycheck stubs. We then attempted to work with another lender who was accepting of his child support but found other discrepancies on [redacted] work history that [redacted] did not inform us on. The lender again, returned contract.[redacted] was informed he would need a co-signer. He had us put in effort to get himself and his partner approved on another loan. A loan was granted with a "no-stipulation" call back. Meaning with the co-signer, he would not need to provide proof of income or residence to this lender. The loan was secured at a much lower interest rate. Saving [redacted] thousands of dollars. The warranty presented to [redacted] was optional. [redacted] was informed he would not have to take the warranty and was presented a separate set of payment options minus a warranty. [redacted] informed us he did not wish to use his partner as a co-signer, after having us secure the loan. We allowed [redacted] to return the vehicle with no fault. It is our dealership policy to charge the customer for the length of time they've driven our vehicle when a loan is not secured due to fault of the customer, not Tradewinds Motor Center.[redacted] chose to purchase a vehicle from another dealership. Tradewinds Motor Center at this point feels we are at a "wash" with what cost he acrued versus what we would have charged. [redacted] drove our vehicle for 2 weeks at no charge from Tradewinds Motor Center. Over the course of 2 weeks we spent countless hours trying to secure [redacted] the loan. [redacted] put miles on the vehicle that ultimately lower the vehicles value. These are charges we typically require when a contract is returned at fault of the customer. Our typical charge for providing non-accurate information that results in your loan being forfeited is a $250 charge plus $0.30 per mile and $50/day. [redacted] was not charged this amount. This is the standard we charge at any point a customer does not provide accurate information, takes up the time of our employees and drives our vehicle for an extended period of time. Again, we feel this matter is a "wash" on our end. We wish [redacted] the best in the future. Thank you,Andrew [redacted]
[redacted] TRADEWINDS MOTOR CENTER, LLCWWW.TRADEWINDSAUTO.COM[redacted]

Company responded by a handwritten fax 7/1/16-[redacted]This was all I owed for the customer this was my second responds' Thank youTim C[redacted]216-331-4512 You can't replace the tail light that I promise If the trail crate don't open Biolt are insude we didn't charge the interest the bank did Costal CreditThank you Tim C[redacted]Tradewinds 216-331-4512

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Yes indeed I was very upset about the whole situation and later I apologized. I did say that the car was junk and no I did not say I would pay when I feel like it. I think it is unfair for me to have to pay a repo fee. I was indeed behind$ 83.00 and was told I have a ten day grace period. My plans were to pay the 366.00 the next day when I got paid but when I went to look for my car it was gone. I did not say I would pay the 83.00 in a few days what I said was I will pay when I could so I thought everything was ok. Now im in a rutt where I have to pay 400$ that I dont curently have. I had told a employee at tradewinds that the car 2007 dodge caliber that I have at times the car goes 10-15 miles an hour. I was then told to bring the car in I stated that I couldnt 
because the car just was going to slow he then stated that he would send a tow truck that didnt happen he said something happened with the mechanic.this happen twice. I finaly said ill drive it in but then I realized that im on the east side of cleve and they are far west so it was impossible so I have been dealing with a car that does not properly work. I contacted them within 30 days when I got the car and I dont have money to throw away. The electronic throttle control on this car is bad. Im not rich and I deserve a better car and I dont think its fair because I did make the company aware with both situations.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Company responded by handwritten fax which was transposed by Revdex.com staff-nkmThis was all I owed for the customer:this was my second respond'sThank youTim C[redacted]216-331-4512