Been
awhile, it’s me *** at Super CarsI’ve been here years and as you know you
can’t please all the people all the time
However, concerning this issue, I sold this lady’s
Granddaughter a Nissan Altima with 110,milesI gave her a
month/mile
power train warranty as I do on every vehicle
The granddaughter
works right across the street and I see her everydayWithin a few days of the
sale I see her Nissan pass me on Interstate running 85-mph, and driving
the car was not the granddaughter, it was one of her boyfriends driving the car
like he was on the Fast and Furious TV showUpon witnessing this I advised the
granddaughter that this 4cyl Nissan could not be driven in that mannerThe
granddaughter assured me that he or whoever would no longer be driving her car
I continued to see other people than herself driving her car, that’s her prerogative;
however I again advised the granddaughter that driving this car like that was
not a good decision
Immediately after that the car started
smoking a little and using oil. I
changed the oil to synthetic instead of petroleum oil, because if
someone puts petroleum oil in a motor that has been using synthetic oil it will
smokeI advised her to drive the car and I thought in a short period of time
the smoking would subsideI even changed the oil or times at my expense
and until I received these wonderful comments about me and my company I’ve seen
the granddaughter that drives the Nissan on a daily basisShe works right
across the street and always says hello, but she did mention that she would
like to trade the Nissan in on something elseI told her to come by and I would
do my best to trade her out of it, even after both rear windows were knocked
out and the car vandalized by someone that she said she knew but couldn’t say
Besides buyers’
remorse at this point, especially with all the negative feedback I’m not real happy
especially with the threatening email which is attached for the file
Any further questions you may have, please don’t hesitate to
call
Sincerely,
*** ** *** **
While in there with a customer JH literally went nuts when asked a direct question
Informed me "I had not dog in this fight" and acted like he wanted to start a fight
He did this on separate occasions
We are still waiting to see if he actually corrected the warranty issues
We had a very positive experience with John and Charlie They worked very hard on our behalf to repair some issues with a car we purchased from them They ended up offering us a refund if we were unhappy
I purchased the car on 08/21/ The owner of the dealership rode with me to ensure I kept the AC on High even when I tried to turn it down so that I couldn't hear the damaged manifold I took the car home and it severely overheated that same night He took the car back and said he would fix it He kept the car over a week approximately After getting the car back it appeared that the manifold problem had been fixed After only a couple days of driving the car, it overheated again He came and picked the car up with a tow truckAfter keeping the car for weeks he said he fixed the car I drove it and could tell something was still wrong I emailed him several times and he said he fixed it Although the car was drivable the car was not running properly After only having the car back and trying to get my money back I was forced to drive it with no other options After approximately times of driving the car for less than miles the car has severely overheated again This dealership is deceiving and sells LEMONS I would not recommend EVER purchasing from this dealership EVER
Dealing with the owner John T.Harrison was the single worst experience of my life! Not including the death of a loved one! The owner John T Harrison was extremely rude to me after returning from a test drive and had questions regarding the vehicle. He became very angry and I felt threatened by his actions and attitude when I simply tried to ask a question regarding the vehicle I was interested in purchasing. The owner John T seemed very irritated when I was gone more than 30 minutes on a test drive and called while I was test driving the car and was angry and irrational. I had parked my car a half a block away from the car lot and could still hear him screaming at me as I quickly walked back to my vehicle. The only positive note was speaking to Charlie who was kind and respectful but unfortunately wasn't there when I went to pick up a car I had intended to purchase. I feel badly that Charlie must deal with someone like John T Harrison. Because of John T Harrison, Charlie lost a sale. I would never recommend Super Car's to anyone. which is a shame as I live in Salem and was trying to support our local businesses.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
He a lier and he said it was flushed not drained
We have bought 4 vehicles from Super Cars over several years. The first was a Windstar van which I loved and we had no issues with. The second was a Cobalt that John told me had a "branded" title that said water damage repaired. The Cobalt had very low miles and I drove it for a year before giving it to my Grand Daughter and she has been driving it for almost 2 years only having to replace brakes, tires and oil changes. The third we bought a Jeep Liberty which I am very happy with. The fourth my daughter bought a Mercedes SUV that had minor damage on the bumper which he had repaired and she is very happy with. We will be buying more vehicles from Super Cars in the future. John is definitely a character but he has always treated us right.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mailed [redacted] a check on 9/21/15 for $300. Had a 3 month/3000 mile warranty on the vehicle and warranty clearly states repairs are to be done in my shop. Consumer is not local so send $300 for repairs and the check has cleared the bank. John Harrison
I did exactly as I said I would. I had the radiator drained and refilled. I made arrangements with [redacted] to have the truck looked at again after Mr [redacted] called and said the truck had overheated. We picked the truck up and have done everything we said we would to have it fixed. Unfortunately...
it was not quick enough for Mr [redacted]. The $100 that he is requesting to be repaid is what he paid [redacted] on his own, without my knowledge to get the truck back quicker. Therefore I do not believe Super Cars is responsible for the $100 tip that Mr. [redacted] paid. SincerelyJohn T Harrisson Jr
Been
awhile, it’s me *** at Super CarsI’ve been here years and as you know you
can’t please all the people all the time
However, concerning this issue, I sold this lady’s
Granddaughter a Nissan Altima with 110,milesI gave her a
month/mile
power train warranty as I do on every vehicle
The granddaughter
works right across the street and I see her everydayWithin a few days of the
sale I see her Nissan pass me on Interstate running 85-mph, and driving
the car was not the granddaughter, it was one of her boyfriends driving the car
like he was on the Fast and Furious TV showUpon witnessing this I advised the
granddaughter that this 4cyl Nissan could not be driven in that mannerThe
granddaughter assured me that he or whoever would no longer be driving her car
I continued to see other people than herself driving her car, that’s her prerogative;
however I again advised the granddaughter that driving this car like that was
not a good decision
Immediately after that the car started
smoking a little and using oil. I
changed the oil to synthetic instead of petroleum oil, because if
someone puts petroleum oil in a motor that has been using synthetic oil it will
smokeI advised her to drive the car and I thought in a short period of time
the smoking would subsideI even changed the oil or times at my expense
and until I received these wonderful comments about me and my company I’ve seen
the granddaughter that drives the Nissan on a daily basisShe works right
across the street and always says hello, but she did mention that she would
like to trade the Nissan in on something elseI told her to come by and I would
do my best to trade her out of it, even after both rear windows were knocked
out and the car vandalized by someone that she said she knew but couldn’t say
Besides buyers’
remorse at this point, especially with all the negative feedback I’m not real happy
especially with the threatening email which is attached for the file
Any further questions you may have, please don’t hesitate to
call
Sincerely,
*** ** *** **
While in there with a customer JH literally went nuts when asked a direct question
Informed me "I had not dog in this fight" and acted like he wanted to start a fight
He did this on separate occasions
We are still waiting to see if he actually corrected the warranty issues
We had a very positive experience with John and Charlie They worked very hard on our behalf to repair some issues with a car we purchased from them They ended up offering us a refund if we were unhappy
I purchased the car on 08/21/ The owner of the dealership rode with me to ensure I kept the AC on High even when I tried to turn it down so that I couldn't hear the damaged manifold I took the car home and it severely overheated that same night He took the car back and said he would fix it He kept the car over a week approximately After getting the car back it appeared that the manifold problem had been fixed After only a couple days of driving the car, it overheated again He came and picked the car up with a tow truckAfter keeping the car for weeks he said he fixed the car I drove it and could tell something was still wrong I emailed him several times and he said he fixed it Although the car was drivable the car was not running properly After only having the car back and trying to get my money back I was forced to drive it with no other options After approximately times of driving the car for less than miles the car has severely overheated again This dealership is deceiving and sells LEMONS I would not recommend EVER purchasing from this dealership EVER
Dealing with the owner John T.Harrison was the single worst experience of my life! Not including the death of a loved one! The owner John T Harrison was extremely rude to me after returning from a test drive and had questions regarding the vehicle. He became very angry and I felt threatened by his actions and attitude when I simply tried to ask a question regarding the vehicle I was interested in purchasing. The owner John T seemed very irritated when I was gone more than 30 minutes on a test drive and called while I was test driving the car and was angry and irrational. I had parked my car a half a block away from the car lot and could still hear him screaming at me as I quickly walked back to my vehicle. The only positive note was speaking to Charlie who was kind and respectful but unfortunately wasn't there when I went to pick up a car I had intended to purchase. I feel badly that Charlie must deal with someone like John T Harrison. Because of John T Harrison, Charlie lost a sale. I would never recommend Super Car's to anyone. which is a shame as I live in Salem and was trying to support our local businesses.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
He a lier and he said it was flushed not drained
We have bought 4 vehicles from Super Cars over several years. The first was a Windstar van which I loved and we had no issues with. The second was a Cobalt that John told me had a "branded" title that said water damage repaired. The Cobalt had very low miles and I drove it for a year before giving it to my Grand Daughter and she has been driving it for almost 2 years only having to replace brakes, tires and oil changes. The third we bought a Jeep Liberty which I am very happy with. The fourth my daughter bought a Mercedes SUV that had minor damage on the bumper which he had repaired and she is very happy with. We will be buying more vehicles from Super Cars in the future. John is definitely a character but he has always treated us right.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mailed [redacted] a check on 9/21/15 for $300. Had a 3 month/3000 mile warranty on the vehicle and warranty clearly states repairs are to be done in my shop. Consumer is not local so send $300 for repairs and the check has cleared the bank. John Harrison
I did exactly as I said I would. I had the radiator drained and refilled. I made arrangements with [redacted] to have the truck looked at again after Mr [redacted] called and said the truck had overheated. We picked the truck up and have done everything we said we would to have it fixed. Unfortunately...
it was not quick enough for Mr [redacted]. The $100 that he is requesting to be repaid is what he paid [redacted] on his own, without my knowledge to get the truck back quicker. Therefore I do not believe Super Cars is responsible for the $100 tip that Mr. [redacted] paid. SincerelyJohn T Harrisson Jr