Traditional Construction Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I see once again Mr*** chooses to blatantly ignore the actual issues and complaints I have and again decides to call me a liar in the round about wayI agree that I was not directly called a liar but Mr. ***'s tone, demeanor and the fact that he spoke to me on speaker phone with others in his office, were clearly his way of showing me how he does businessI am not satisfied with his response as again he basically is only focusing on the "liar" instead of listening to the issues I had with his online banking and his attitude. My account has since been paid up as well as closed (to the best of my knowledge) but I am not satisfied as I had to pay $in overdraft fee's that were not reported to me in "real time," via online communications or email notificationsThe bank clearly does have my email because I received an email from a Phil who closed the account last weekAgain, I am not satisfied and will not be satisfied until the Bank of Oakfield and Mr*** agrees there is an issue with their online system in which limited me from using the services which in turn was responsible for me having $in overdraft fee'sMost banks in the 21st century have online banking available to their customers without calling the branch office over and over asking for login information and each time getting dismissed because the employees have no idea how to handle the requestI urge the person reviewing my request to go to the Bank of Oakfield website and try to do the enrollment request as I have done several times with no email response or follow upI will not accept the response until Mr*** takes ownership of the issue and refunds my $via check, addressed to my personal residenceThis and only this action will clearly show that the president of this bank does in fact understand the complaint with his bank and chooses to rectify the issue involving a year customer, over $dispute
Regards,
*** ***

I will reply to Mr*** comment, “ He talked down to me and called me a liar….” At no time did I speak down to Mr*** or call him a name. In fact, during our conversation, I was attempting to ask Mr*** questions trying to get to the root of the issue. In addition, Mr
*** hung up the phone to end our conversation while I was speaking trying to get an understanding of what exactly he was saying.I appreciate the opportunity to reply, should you have any further questions please let me knowSincerely,*** ** ***President & Chief Executive Officer

Thank you again for the opportunity to reply.Mr*** was enrolled in the Bank’s online banking program in March of 2008, again in March of 2012, and a final time April 27, 2105. Contrary to Mr***’s claims he did receive letters via US mail at each enrollment with his User ID and Passwords in separate documents. In addition, in the April enrollment a bank employee took the time to follow up with Mr*** not only via US Mail but also via email to provide the requested information. I would also like to follow up on Mr***’s comment regarding “…others in my office…” when I spoke to him on my phone. I can assure Mr*** that there was nobody else in my office when I was attempting to speak with him.I do believe that Mr***’s accusations of malfeasance at Bank of Oakfield have gone beyond those of professional appropriateness. Bank of Oakfield provided Mr*** with the requested account services and necessary products to manage his account. Due to this, Bank of Oakfield will not refund the accrued charges on the account due to the overdraft.Should you have any further concerns, please contact me.Sincerely,*** ** ***President & Chief Executive OfficerNMLS ID #

Thank you again for the opportunity to reply.Mr*** was enrolled in the Bank’s online banking program in March of 2008, again in March of 2012, and a final time April 27, 2105. Contrary to Mr***’s claims he did receive letters via US mail at each enrollment with his User ID and Passwords in separate documents. In addition, in the April enrollment a bank employee took the time to follow up with Mr*** not only via US Mail but also via email to provide the requested information. I would also like to follow up on Mr***’s comment regarding “…others in my office…” when I spoke to him on my phone. I can assure Mr*** that there was nobody else in my office when I was attempting to speak with him.I do believe that Mr***’s accusations of malfeasance at Bank of Oakfield have gone beyond those of professional appropriateness. Bank of Oakfield provided Mr*** with the requested account services and necessary products to manage his account. Due to this, Bank of Oakfield will not refund the accrued charges on the account due to the overdraft.Should you have any further concerns, please contact me.Sincerely,*** ** ***President & Chief Executive OfficerNMLS ID #

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I see once again Mr*** chooses to blatantly ignore the actual issues and complaints I have and again decides to call me a liar in the round about wayI agree that I was not directly called a liar but Mr. ***'s tone, demeanor and the fact that he spoke to me on speaker phone with others in his office, were clearly his way of showing me how he does businessI am not satisfied with his response as again he basically is only focusing on the "liar" instead of listening to the issues I had with his online banking and his attitude. My account has since been paid up as well as closed (to the best of my knowledge) but I am not satisfied as I had to pay $in overdraft fee's that were not reported to me in "real time," via online communications or email notificationsThe bank clearly does have my email because I received an email from a Phil who closed the account last weekAgain, I am not satisfied and will not be satisfied until the Bank of Oakfield and Mr*** agrees there is an issue with their online system in which limited me from using the services which in turn was responsible for me having $in overdraft fee'sMost banks in the 21st century have online banking available to their customers without calling the branch office over and over asking for login information and each time getting dismissed because the employees have no idea how to handle the requestI urge the person reviewing my request to go to the Bank of Oakfield website and try to do the enrollment request as I have done several times with no email response or follow upI will not accept the response until Mr*** takes ownership of the issue and refunds my $via check, addressed to my personal residenceThis and only this action will clearly show that the president of this bank does in fact understand the complaint with his bank and chooses to rectify the issue involving a year customer, over $dispute
Regards,
*** ***

I will reply to Mr*** comment, “ He talked down to me and called me a liar….”? At no time did I speak down to Mr*** or call him a name.? In fact, during our conversation, I was attempting to ask Mr*** questions trying to get to the root of the issue.? In addition, Mr
*** hung up the phone to end our conversation while I was speaking trying to get an understanding of what exactly he was saying.I appreciate the opportunity to reply, should you have any further questions please let me knowSincerely,*** ** ***President & Chief Executive Officer