Traffic Jams-Auto Security & Stereo

A check was sent yesterday to payoff trade as was with in policy guides signed by customer

All payoffs are handled within days from purchase dateAs the date of sale was 4/28/we are still in this time periodAll payoff sheets clearly state that customer is responsible for car payments due prior to day time frame Thank you *** ***General Sales ManagerJack
Key Nissan

Complaint: ***
I am rejecting this response because: the bank is still showing an active loan for the jeep.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

We have contacted [redacted] and have arranged a purchase which we believe is satisifactory. We appreciate her patience and thank her for her business.

A check was sent yesterday to payoff trade as was with in policy guides signed by customer.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have refunded a check of $988.14 on 3/4. Kelsey has been trying to contact the customer again about additional refunds, but since the car has been sold we are sending another check for $767.80 for all remaining products and changing cancellation date to 12/14. Sorry for delay but these products...

have to be cancelled in writing and correctly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. This message is to inform you that the Jack Key Nissan dealership has worked with me, as well as the local office of the Attorney General, to resolve the matter stated in the initial complaint submitted to you on my behalf by Karl R[redacted], attorney at NMSU, in a satisfactory and timely manner.Thank you for your time![redacted]

The refund is being processed and should be posted today or Monday. We apologize for the delay and the inconvenience.  Your business is important to us and we will take appropriate internal action.

we reviwed the case and have paid nissan corp the amount of $1831.25 which is the total amount of canceled products. Spoke with customer 7/15/15 explained amount remaining owed is her 500.00 dedcutible as well as overage financed from original purchase.
 
we do apologize for all of the...

problems that occured.
 
Thank you
Kathy A[redacted]