We are a manufacture of utility and equipment trailersWe have been in business foryears, however I have owned trailer mfgcofor years.My Sales people have been in my employ for over years, and are veryknowledgeable on our mfgabilities.Mr [redacted] , ordered a custom built trailerWe advise all of our customers it willtake about weeks to build a custom built trailerAs a manufacture, we rely ofsuppliers to provide parts, but sometimes the parts are not available, such as the casewith this trailerWe do not give a ftrm date of completion on any custom buildtrailer.Our sales people do not lie, we give as close as we can completion dates, but theyare only an estimate, and we worked our people over time to get him his trailer assoon as we could.In the complaint background it states he bought the trailer on 5/13/and that theproblem occurred on 5/16/2017, days latter, I do not believe any manufacture canbuild a custom built hyddump trailer in days.We have bent over backwards to make him happy.Our company policy is to not buy back custom built trailers, as the trailer is built tohis request.Our sales order states " Deposits on custom ordered trailers are nonrefundableAllsale are final".Mr [redacted] has the trailers and is using it on a regular bases.Sincerely,Curtis T***, PresidentTrail Dust Trailers Inc
I have received the complaint Revdex.com sent me on April 6, 2017.When [redacted] came into our facility we showed them a hitchsimilar hitch to the one we said we would install, as the one we had instock did not have the weight capacity they wanted.We ordered the hitch that would carry the weight they requested, andinstalled itThe installation required a hole to be cut into the bed of thetruckThis hole is the same size as the lighter duty hitch they looked atin our store.When they came back to pick up there truck, all was well, they exceptedthe job as satisfactory, and paid the billdays later they came back and complained that they wanted a differenthitchWe told them that installing a different hitch would require adifferent hole in the bed of their truck, and that the hole that was cut toinstall the hitch they wanted would not be the sameThey said that wasOK as they now wanted a different hitch, which cost moreThey paidthe additional cost and again said it was ok to remove the first hitch andreinstall the second hitch even though the holes in the bed of the truckwould be different.Again they came and inspected the hitch and excepted the install andhitch as satisfactory.We did not charge them for installing the second hitch, they only paidthe additional parts cost.We feel we have did what the customer requested and provided themwith the hitch they wanted and paid for.The hitch has not failed and is installed according the manufacturesspecificationsThe hole in the bed of the truck is there at the customersrequest for the first hitch, and then their second request to change thestyle of hitch, even after we told them the holes would be different.Sincerely,Curt T***Pres.Trail Dust Trailers Inc
We are a manufacture of utility and equipment trailersWe have been in business foryears, however I have owned trailer mfgcofor years.My Sales people have been in my employ for over years, and are veryknowledgeable on our mfgabilities.Mr [redacted] , ordered a custom built trailerWe advise all of our customers it willtake about weeks to build a custom built trailerAs a manufacture, we rely ofsuppliers to provide parts, but sometimes the parts are not available, such as the casewith this trailerWe do not give a ftrm date of completion on any custom buildtrailer.Our sales people do not lie, we give as close as we can completion dates, but theyare only an estimate, and we worked our people over time to get him his trailer assoon as we could.In the complaint background it states he bought the trailer on 5/13/and that theproblem occurred on 5/16/2017, days latter, I do not believe any manufacture canbuild a custom built hyddump trailer in days.We have bent over backwards to make him happy.Our company policy is to not buy back custom built trailers, as the trailer is built tohis request.Our sales order states " Deposits on custom ordered trailers are nonrefundableAllsale are final".Mr [redacted] has the trailers and is using it on a regular bases.Sincerely,Curtis T***, PresidentTrail Dust Trailers Inc
I have received the complaint Revdex.com sent me on April 6, 2017.When [redacted] came into our facility we showed them a hitchsimilar hitch to the one we said we would install, as the one we had instock did not have the weight capacity they wanted.We ordered the hitch that would carry the weight they requested, andinstalled itThe installation required a hole to be cut into the bed of thetruckThis hole is the same size as the lighter duty hitch they looked atin our store.When they came back to pick up there truck, all was well, they exceptedthe job as satisfactory, and paid the billdays later they came back and complained that they wanted a differenthitchWe told them that installing a different hitch would require adifferent hole in the bed of their truck, and that the hole that was cut toinstall the hitch they wanted would not be the sameThey said that wasOK as they now wanted a different hitch, which cost moreThey paidthe additional cost and again said it was ok to remove the first hitch andreinstall the second hitch even though the holes in the bed of the truckwould be different.Again they came and inspected the hitch and excepted the install andhitch as satisfactory.We did not charge them for installing the second hitch, they only paidthe additional parts cost.We feel we have did what the customer requested and provided themwith the hitch they wanted and paid for.The hitch has not failed and is installed according the manufacturesspecificationsThe hole in the bed of the truck is there at the customersrequest for the first hitch, and then their second request to change thestyle of hitch, even after we told them the holes would be different.Sincerely,Curt T***Pres.Trail Dust Trailers Inc