Trailblazer

Revdex.com,The first thing we do before a solar install is a design layout of where the panels will be installed This is approved by the customer and based on feasibility I have attached a copy of that design layout for your review I also check our records in Salesforce our software program here at Posigen Under the feasibility comments section it also says panels are to be placed on metal roof shed This would mean the claim that we put the panel on the wrong roof is incorrect I spoke to [redacted] today and she confirmed the direction the house was turned the wrong direction for Solar Panels This is why the team suggested the panels be placed on the metal shed and we were under the impression they agreed We did have to do additional trenching to connect the panels to her home meter The cost of this trenching was 1, Her panels were installed and worked fine At some point they decided to do additional work to the shed for their business and hired a plumber This plumber, when trenching his lines cut our lines We tried to fixed it several times but were unable to fix it correctly to hook back up the panels because a slab was also poured and the wires could not be traced We felt the repair should not be our responsibility since their plumber caused the problem I called [redacted] November 30, and she stated her plumber had paid to have the lines repaired by Posigen We are going out on Tuesday December 6, to have our electrician and techs repair the broken lines We have agreed to completely re-trench the wiring and start from the beginning The repair will be done on December 6, and we will ping the panels from the location to make sure they are working correctly Mrs Berzas has agreed and we will consider this satisfied once the repairs have been made complete The cost of the project is $1,for your recordsPlease let me know if you have further question.Lisa N [redacted] Leasing Director Posigen ###-###-####

Dear Sir or Madam.After a phone call with the customer yesterday, we offered a removal or a write-down of the lease to an amount that he felt was reasonable We agreed upon the lease write-down and have forwarded the paperwork for his signature We believe that this case has been addressed with the customerPlease let me know if there is any further information requiredBest Regards, Barbara H***Chief Customer OfficerPosiGen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As I've said several times, I was told by several employees that Posigen has recently purchased BLGI didn't just randomly pick their name out of a hatI only began to communicate with them because of this informationNot one time was I told that Posigen is no way affiliated with BLG and that I would have to call them in order to take care of this matterFurthermore, I'm continually being told that they have done everything in their power to get this resolvedHowever, I passed my final inspection two weeks ago, and still, Entergy doesn't have the necessary paperwork to move forwardI've just spoken to [redacted] , who kept me on hold for twenty minutes, and never came back to the phoneI then called back and spoke to [redacted] , who proceeded to argue with me and insisted that I had never spoken to herThen, after checking her notes, she found that she hadI'm tired of calling and calling and retelling my situation to a bunch of people who don't careIf they were paying the bill, I'm sure the attitude would be much differentThis matter would be given the urgency that it is dueThis is beyond ridiculousHow can these people have the audacity to get angry with me as if they're paying this bill on my behalf? This is my money and a very expensive purchaseFor some reason, it makes no sense to them why I should be upset about paying for this for all this time and not reaping any benefit from it [redacted] last responded to the Revdex.com on 9/9/15, and yet, Entergy still doesn't have the paperworkThis does not sound like they're trying to get this resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11102756, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept due to fact that everything that the business responded with has been done alreadyWe have access to the monitoring site and I have created a spreadsheet that shows usage from last year and usage from the same months and what the energy company credited us with as far as energy going back into the systemThere is no increase in usage but yet the solar panels are not saving us any money.The fictitious number that I alluded to is exactly thatThey conducted a test to see if the house was sealed or needed sealing to make it energy efficientThe house was considered efficient by government standards therefore they advised that they could not do any sealing of any kind but if we wanted to stay in the program we could get a Nest thermostat and LED light bulbsThere was no test afterward as they did not have to do one since there was no sealing done to the houseSo to say that the number they use as a savings due to the test and the energy efficiency upgrades, is a lie.The month payments that they so called deferred to the end of the contract is a lie as wellAfter we signed the document and sent it in, we got a bill stating that our payment due was now $instead of $Why did our agreed upon monthly payment go up? Also, how was this done to allow time to fix a small piece of equipment that has yet to be fixed even though the month time period has already elapsed.They say they have been working toward a solution but they have notWe have made many phone calls and complaints to them to find out why we are not saving any money and all they continued to tell us was that they were even though the numbers prove without a doubt that they are notIt was only through a threat of legal action did they finally send someone out to the house to check to make sure the equipment that they claimed was working perfectly was, and sure enough it wasn't, which by the way has still not been fixed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The last response said something about the equipmentNow, this response mentions the inspectionIt would be nice if there was some consistency as to why this has been such a lengthy processI'm growing quite impatient with all the deflectionWhile I understand that PosiGen cannot control how long Entergy takes to do their part, I would still like to believe that I won't be given the runaround and put on the backburner when waiting for someone to come out and activate my systemThis would have never gotten to this point if my numerous calls had been returnedNow, I'm being told that they don't have my numberHow could that possibly be true when I've left numerous messages? I've spoken to ***, who I'm told handles the BLG customers, on two occasions, and she continually told me that I was not being ignored and that she would contact me as soon as she received word from [redacted] , Technician Supervisor, and his bossThat was roughly months ago, and I have yet to hear from herSo once again, several people there should have my numberI'm quite frustrated with the fact that every response from PosiGen mentions things taking time and such, but as I've said many times, I'm responsible for a bill for something that I'm not usingI believe that many people would find that frustrating and unjustBut I will once again call and hope that things will improve Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12142986, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below MetLife has deemed this issue has negligence and will not cover any damages You are not standing by your year workmanship guarantee I am not asking for you to replace my entire roof, I want you to pay for the half that Posigen/Gulick damaged You also offered to also pay my insurance deductible but they will not accept responsibility I am willing to take dollar check and a dollar bill credit As stated in your contract you will not install solar on a bad roof to begin with Your contractor did a horrible job of installing the railing under my shingles which caused the damage Regards, [redacted]

Dear Sir or Madam.We have contacted the customer and reviewed the issues We have agreed to honor the terms of the BLG contract and assist them in performing to those requirements The only issue would be the timing If equipment has been compromised it may take longer than our time frame to acquire replacement equipment as this equipment is not used by PosiGen and is not something we carry in our warehouse Best Regards, [redacted] Chief Customer OfficerPosiGen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10761105, and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Sir or Madam.In reviewing the response from the customer and the detailed spreadsheet, I noticed some issues with the calculations Unfortunately, the utility companies have no way of knowing exactly how much is being produced by the solar panels As the panels produce, the power is used in the home Anything that is unused is then "sold-back" to the utility company This is the amount in the customer's column "F" of the spreadsheet This is not the actual savings from the panels and a common misconception when reading utility bills Additionally, the customer used monthly numbers for each month in their calculation, which is frequently inconsistent with billing cycles for the utility companies To get actual numbers we would need to adjust for that as well We have made multiple attempts to contact the customer to discuss the issue; but have not been able to reach them Additionally, our technician discussed the repair of the one optimizer that is not working with the customer The repair will require a sunny day to determine the exact cause and location The customer told the technician that we "may not want to bother" they would be contacting an attorney We have also made multiple trips to the customer's home to address their dissatisfaction with the Energy Efficiency upgrades They agreed to accept additional LED lighting and an installed attic tent to address their concerns This was all completed in 2015.Since we are unable to contact the customer, I will make them an offer in resolution through this venue We can do one of the following: - Offer a Lease Write Down in the amount of $per month This will be done retroactively, with the intent of reducing the payment by the amount of the Energy Efficiency Upgrade Since the customer has made payments, this would amount to a credit on their account of $80; with a new monthly payment of $ Additionally, to accommodate for the one deficient panel, we will also credit their account for 5% of payments made through February This will not be a reduction on future payments The amount of this credit will be $(5% of $55*months) We will then commit to completing the work on the system by the end of February, subject to the customer allowing us access to the property as needed - We will remove the panels at no charge to the customer This includes repairing the roof to ensure that the removal will not cause any incursions of water into the home as provided by our lease contract We will cancel both the lease and the Energy Efficiency contract without any payback by the customer We will not offer any rebate of monthly payments under this option due to the benefit the customer will receive from the free removal and the Energy Efficiency work completed; but not paid Both options will require the customer to sign documents either modifying or cancelling their agreements with the Company Both will also require a mutual release.We are willing to work with the customer and resolve the issue If the customer could contact their Concierge to discuss in more detail or advise us of how they would like to proceedBest Regards, [redacted] Chief Customer OfficerPosiGen

Dear Sir or Madam.We have contacted the customer and determined what the issue is We have set up an appointment to go out and repair the issue on 8-22-15.Please let me know if any additional information is required.Best Regards, [redacted] Chief Customer OfficerPosiGen

Deletion of contract with no other fees or chargesI would also like the worth of work I paid my roofer for the time taken to remove the metal plates ftom the roof that posigens workers failed to remove Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12006405, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and found that the phone conversation between Mr and Mrs n [redacted] and I, and what they sent to the Revdex.com, parts are inaccurate, I will disclose if need be I have attached a letter they sent me, on Saturday June 11th I feel that is my option, so I feel I will take itI am unfamiliar with a hold harmless agreement, and also have other items to iron out, and then maybe we can through this, and I can my roof issue resolved Regards, [redacted] ***

Dear Sir or Madam.Even though this is not a PosiGen customer, we have been actively working toward resolving her issue I have received word this morning that her system has passed inspection The next step in the process is the installation of the net meter from the utility The timing of this step in the process is not in our control As soon as the customer has her net meter installed; she will need to contact the company and we will send someone out to activate her system We have had some difficulty reaching this customer as our phone number for her has been disconnectedPlease have her contact the company with new contact information so that we can explain the rest of the process with her.I believe that we have resolved this issue by assisting the customer in obtaining her inspection Please let me know if you require any additional information.Best Regards, [redacted] Chief Customer OfficerPosiGen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11870272, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Posigen and its sub Deversified Entergy attempt to use deception to hide their actions, as they say they are willing to correct a customers complaint/problems and they don't As to Posigen's statement that my wife signed a refusal to let them (Posigen) work on the door, she refused to allow Posigen to do additional subpar work on the door The sub arrived without the correct door sweep The sub came with another glue on door sweep to use on the exterior side of the door The contractor did not come to correct the problem, they only came in an attempt to cover up the original problem The contractor asked my wife to sign a statement stating that he came to the house My wife asked the contractor for a copy of what she had signed and the contractor left the house without doing so The original work done on the patio door by the contractor was totally unprofessional If the work had been in somewhat satisfactory manner, we would not be having this issue Regards, [redacted]

Dear [redacted] We appreciate you taking time to give us your feedback There are a couple of issues I noticed you may have forgotten to mention with regard to your solar install First your solar was installed in December You have reported no roof leaks until April The warranty for you solar installation is year You and I have had a conversation and we are willing to take $5,off your total amount of your solar account This would cover the SQ Footage of the your roof covered by solar I agreed to do this to accommodate you even though we feel we are not at fault in this situation Your roof is over years old and the leaks you are referring to could possibility be from your flashing according to the our inspections We have also offered to remove and re-install your panels at no additional cost to allow you to complete your repairsThe value of the removal and re-install fee is $2, The issue you here is this leak occurred outside the warranty time and if your panels were not installed correctly you would of see signs of a leak way before this I realize you are not happy with this resolution so I offered to speak to your insurance company and you told me not to call them This is PosiGen's offer to help but we cannot write you a check to replace your entire roofThanks,Lisa N [redacted] Leasing director###-###-####

[redacted] *I would like to thank you for providing us with your utility bills so we could do an in depth analysis of your annual savingsI have attached your bill analysis for your reviewPlease note there is a lot of very important information we would love to review with you either in person or on the phone at your convenience Your one full year savings is listed on the bottom right Please note the annual saving for the entire year of was $ If we divide this number by your average monthly savings is $ This savings is calculated directly from the utility bills which you provided, and from your production net meter on your home I have also attached your EE upgrades for your review I did notice you had some production issues during the year I have listed those as well with explanation as to those service issue I apologies as I did notice your production numbers were 2241kwh lower than expected because of those service issues This would of been an additional $ a year savings on top of your current annual savings of $ According to our records we did provide service adjustments to your account for a total of three monthly payments I also reviewed your current production numbers and I might say they are right in line with the expected production number so it looks really good so far for I will have our monitoring department email you the direct link so you can see your daily production We send it at the time of activation but I will resend it to you so you will have it fresh I think it is very fair to say that Louisiana has experienced very extreme cold weather conditions and you may not fee like you are saving However, I noticed on your last January bill your household consumed 898Kwh This January your household consumed 1801kwh double the usage over the prior year February was the same as consumption was 1008kwh used and for February you used again double the consumption Not to mention your utility providers rate increase If you did not have solar your bill would of even been higher The nice thing about solar is as your utility provider increase your rate your PosiGen bill will always be the same This means when your system is putting out an average of 500kwh per month PosiGen will always charge you $and it will never increaseThe utility provided for the same usage keep increasing Your savings with PosiGen will increase year after year I had the opportunity to also look at your pre solar utility bill which we capture before the panels are installed I noticed your rate was cents in September of and your current rate is cent so you are also experiencing rate increase through your provider Again, if you had no solar you would be out of pocketing even more moneyThe production your solar panels produced each month would be charged back to you through your consumption with your utility provider at a higher rate I have included those totals on your analysis so you can see what you would be paying without solarI know this is a lot of information to cover and would be happy to schedule an appointment with you to review Please let me know you when you are available I have included my direct line for your convenience.We at PosiGen want to help our customers save money please let me know your feedback Thanks you, Lisa N [redacted] Leasing director ###-###-####

[redacted] We are sorry you do not agree with our decision The install that occurred in December is simply not covered for a roof leak that is being reported in April We have offered to accommodate you even though this leak is not solar related just to have a happy customer as this is very important to PosiGen You have rejected our offers and we have removed your panels per your request We have also given you all the Energy Efficiency upgrades for free as well The value of the EE upgrades were $2, We would like to continue doing business with you and regret we are unable to do so Please contact me with any future concerns you might haveThank you, Lisa N [redacted] ###-###-####

Dear Sir or MadamThe customer communicated to us in July that he did not want the Energy Efficiency services We subsequently sent him a certified letter indicating that he declined the EE and we have cancelled the upgradesWe received no response from the customer until we sent him his billing in January In February we received a letter from the customer stating that he was not saving We prepared a savings analysis for him that indicated that even without the benefit of the Energy Efficiency work; he had already saved $since activation The customer has only made payments since activation and now is refusing to make any additional payments If the customer is unhappy with the panels and would like to remove them and cancel his contract; we can make arrangements to do so If he would like to reconsider the Energy Efficiency services, we would be happy to schedule for him I would be happy to defer his payments until such time that the EE work is completed I ask that he contact his concierge to discuss the options in more detailBest Regards, Barbara H***Chief Customer OfficerPosigen