Trailer-Wheels.com

[redacted] ,You brought your trailer in to us with a damaged front end, and stated that your friend gave you a free coupler, and asked us to install the coupler on your trailerWe treat every trailer like it's oursOur customers are number oneI care, and I feel like I treated you fairly Once we started your job, we noticed your frame was slightly bentIt was an old trailer, that we believe, was not worth putting a thousand dollars into straightening out the frameSo we compensated for the bend by tilting the coupler straightThe original coupler was damaged and the wiring was badI knew you needed lights on the trailer, and repaired the wiring at the same timeI apologize that I did not make the right call on your behalf The trailer will perform well and tows fineWhen you picked up your trailer, I informed you that your frame was bent and showed you how we installed the coupler You mentioned that you wanted to overhaul your trailer at a later time and we just needed to get you from point A to point BYour floater bar was beyond repair, and to keep the bill down, we built a new oneAt that time, I advised you that you would have to apply a little paintI offered in our discussion, that if you wanted to bring your trailer back at a later time, we would use the money you paid and put it into straightening your trailer frame You stated that you would rather damage my reputation [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Why would I bring my trailer back to a business that did poor quality work, then wanted to charge me more money to do the job again, on top of having a bad attitudeYou did not offer to put the money that had I spent towards the future repairWhen I asked for some level of compensation, you responded with I will refund the $for the unauthorized wiringYou then recanted this statement the next day and commented "you needed working lights to be legal on the road"When I pointed out the lack of protective coating on the wires, you gave me a zip tie to secure them togetherYes, I did state that I needed the trailer repaired to roadworthy to get it to storage in needles but expected the work to be done rightI did not get the hitch for free, I purchased it from another trailer supply shopA guy who worked where the boat was stored was supposed to weld it on but I did not trust his work and wanted to have it professionally doneFurthermore, you never notified me that my frame was bentI found the damage while messing with my jack while trying to leave, then I commented on the bendYou then commented that "you were aware of the bent frame and welded my coupler on crooked to compensate for it'In addition to this, you did not spray the flat bar with paint, left the wiring exposed and without protective coating and had an attitude the entire time we conducted businessI felt that asking for the coupler labor and $supply cost which came to $was fair considering the problems that I had and that your work will need to be redoneI told you that I would like to resolve this dispute quietly, but you told me to take you to small claims at that pointI informed you that small claims was not worth the hassle for such a small amount but I would be forced to let everyone know how you conduct businessI asked to resolve this matter quietly, I gave you the opportunity to either repair the trailer properly at no further out of pocket expense to me or settle for a monetary amount that we could both agree toUnfortunately you didn't like either option and have forced my hand in this matterPlease let me know when you would like to settle with meAt this point, I no longer trust you to work or your wordThank you and best regards.]? ? Regards, [redacted]

*** ***,You brought your trailer in to us with a damaged front end, and stated that your friend gave you a free coupler, and asked us to install the coupler on your trailer. We treat every trailer like it's oursOur customers are number oneI care, and I feel like I treated you
fairly. Once we started your job, we noticed your frame was slightly bentIt was an old trailer, that we believe, was not worth putting a thousand dollars into straightening out the frameSo we compensated for the bend by tilting the coupler straightThe original coupler was damaged and the wiring was badI knew you needed lights on the trailer, and repaired the wiring at the same time. I apologize that I did not make the right call on your behalf The trailer will perform well and tows fineWhen you picked up your trailer, I informed you that your frame was bent and showed you how we installed the coupler. You mentioned that you wanted to overhaul your trailer at a later time and we just needed to get you from point A to point BYour floater bar was beyond repair, and to keep the bill down, we built a new oneAt that time, I advised you that you would have to apply a little paint I offered in our discussion, that if you wanted to bring your trailer back at a later time, we would use the money you paid and put it into straightening your trailer frame. You stated that you would rather damage my reputation *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Why would I bring my trailer back to a business that did poor quality work, then wanted to charge me more money to do the job again, on top of having a bad attitudeYou did not offer to put the money that had I spent towards the future repairWhen I asked for some level of compensation, you responded with I will refund the $for the unauthorized wiringYou then recanted this statement the next day and commented "you needed working lights to be legal on the road"When I pointed out the lack of protective coating on the wires, you gave me a zip tie to secure them togetherYes, I did state that I needed the trailer repaired to roadworthy to get it to storage in needles but expected the work to be done rightI did not get the hitch for free, I purchased it from another trailer supply shopA guy who worked where the boat was stored was supposed to weld it on but I did not trust his work and wanted to have it professionally doneFurthermore, you never notified me that my frame was bentI found the damage while messing with my jack while trying to leave, then I commented on the bendYou then commented that "you were aware of the bent frame and welded my coupler on crooked to compensate for it'In addition to this, you did not spray the flat bar with paint, left the wiring exposed and without protective coating and had an attitude the entire time we conducted businessI felt that asking for the coupler labor and $supply cost which came to $was fair considering the problems that I had and that your work will need to be redoneI told you that I would like to resolve this dispute quietly, but you told me to take you to small claims at that pointI informed you that small claims was not worth the hassle for such a small amount but I would be forced to let everyone know how you conduct businessI asked to resolve this matter quietly, I gave you the opportunity to either repair the trailer properly at no further out of pocket expense to me or settle for a monetary amount that we could both agree toUnfortunately you didn't like either option and have forced my hand in this matterPlease let me know when you would like to settle with meAt this point, I no longer trust you to work or your wordThank you and best regards.]
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Why would I bring my trailer back to a business that did poor quality work, then wanted to charge me more money to do the job again, on top of having a bad attitudeYou did not offer to put the money that had I spent towards the future repairWhen I asked for some level of compensation, you responded with I will refund the $for the unauthorized wiringYou then recanted this statement the next day and commented "you needed working lights to be legal on the road"When I pointed out the lack of protective coating on the wires, you gave me a zip tie to secure them togetherYes, I did state that I needed the trailer repaired to roadworthy to get it to storage in needles but expected the work to be done rightI did not get the hitch for free, I purchased it from another trailer supply shopA guy who worked where the boat was stored was supposed to weld it on but I did not trust his work and wanted to have it professionally doneFurthermore, you never notified me that my frame was bentI found the damage while messing with my jack while trying to leave, then I commented on the bendYou then commented that "you were aware of the bent frame and welded my coupler on crooked to compensate for it'In addition to this, you did not spray the flat bar with paint, left the wiring exposed and without protective coating and had an attitude the entire time we conducted businessI felt that asking for the coupler labor and $supply cost which came to $was fair considering the problems that I had and that your work will need to be redoneI told you that I would like to resolve this dispute quietly, but you told me to take you to small claims at that pointI informed you that small claims was not worth the hassle for such a small amount but I would be forced to let everyone know how you conduct businessI asked to resolve this matter quietly, I gave you the opportunity to either repair the trailer properly at no further out of pocket expense to me or settle for a monetary amount that we could both agree toUnfortunately you didn't like either option and have forced my hand in this matterPlease let me know when you would like to settle with meAt this point, I no longer trust you to work or your wordThank you and best regards.]?
?
Regards,
*** ***

[redacted],You brought your trailer in to us with a damaged front end, and stated that your friend gave you a free coupler, and asked us to install the coupler on your trailer. We treat every trailer like it's ours. Our customers are number one. I care, and I feel like I treated you...

fairly.    Once we started your job, we noticed your frame was slightly bent. It was an old trailer, that we believe, was not worth putting a thousand dollars into straightening out the frame. So we compensated for the bend by tilting the coupler straight. The original coupler was damaged and the wiring was bad. I knew you needed lights on the trailer, and repaired the wiring at the same time. I apologize that I did not make the right call on your behalf.   The trailer will perform well and tows fine. When you picked up your trailer, I informed you that your frame was bent and showed you how we installed the coupler.  You mentioned that you wanted to overhaul your trailer at a later time and we just needed to get you from point A to point B. Your floater bar was beyond repair, and to keep the bill down, we built a new one. At that time, I advised you that you would have to apply a little paint. I offered in our discussion, that if you wanted to bring your trailer back at a later time, we would use the money you paid and put it into straightening your trailer frame.    You stated that you would rather damage my reputation. [redacted]

Review: I bought a set (4) trailer tires about a year ago from Shadow Trailer. A year later and with less than 1000 miles on them, two of them threw the tread off and the other two separated. I called the Shadow trailer and they had me take pictures of them and E-mailto them so they could use the pictures for the warranty. After not hearing back from them for about a month I called them back. An employee named [redacted] told me he had sold me old tires and there was no warranty and that Shadow trailer wouldn't do anything about it. There was nothing that said the tires were old or "no warranty" when I bought them. Otherwise I wouldn't have bought them.Desired Settlement: I just want my money back to reimburse me for the new tires I had to buy to replace the ones I bought a year ago from Shadow trailer

Business

Response:

In response to Mr. [redacted]'s claim: