Trailerman Trailers Inc

Initial Business Response /* (1000, 5, 2015/04/27) */
Contact Name and Title: [redacted]; Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@trailermantrailers.net
In the 22 years of selling trailers this is by far the most unreasonable customer we have had to deal with. We (Johnson Trlr...

Sls & T-Man), have refunded the customer's money fully and additionally Trailerman has refunded the sales tax paid in the amount of $478.00. We stand behind every trailer we produce. After the customer returned the trailer we had the dealer take it to Tire Central, Inc. in Champaign, Ill. Our intention was to have all 8 tires & wheels balanced as this is the No. 1 reason for a vibration in a trailer of this type. When they were rolling one of the tire assemblies the technician heard a noise in it. They found a brand new valve stem, that our tire provider, dropped in the tire when they were mounting them to the wheels. This was the sole cause of the issue. We buy all of our tires and wheels assembled. This has NOTHING to do with the quality of our workmanship or product. This customer did not have to be without her trailer for another day to have this problem fixed. We offered reasonable solutions to this customer and she refused them and wanted a new trailer, period. Incidentally, the trailer axles were aligned with a laser when it was fabricated and measurements were recorded on the paperwork. Front axles were 22' 7 1/8" & 22' 7 1/16" Rear axles were 48 1/16" & 48 1/16". The company who looked at this trailer and said they were "off 1/2" " did it the old fashion way, with a string and provided no measurements to us to verify their claim. However, we are still paying that $140.00 bill. We have never had an experience as awful as dealing with this customer. Additionally, this trailer was transported with two other trailers loaded on it and the driver said it pulled fine. We tried to help this customer and she was not willing to take our help. IF there was something wrong with the trailer we would have built a new one but there was/is nothing wrong with this trailer. As testament to our name, this is the FIRST Revdex.com complaint we have had from a customer. We are not unreasonable people or an unreasonable company. We just had the unfortunate instance of running into a unreasonable consumer.