Trailers Northwest has provided reimbursement funds for the repair pertaining to this complaintMr [redacted] had the repairs done at a facility of his choiceTrailers Northwest anticipates this complaint being removed as it has been fulfilled to Mr [redacted] 's request
[redacted] contacted TNW just before 5pm the day he picked up his trailerHe explained that his trailer came unhitched from the vehicle just after taking delivery, less than minutes down the road from us, around 10amWhen I spoke to **, and exchanged emails with him afterwards, I asked why I was not notified right away because I would have driven up the road to not only help get it back on the vehicle but also I would have inspected the trailer to ensure that it was indeed safe to continue to use and did not have any other damage or factory defectsI do not disagree that he would have been frazzled at what had taken place, only that we were not notified in a timely manner and given the opportunity to address and rectify the situation as it happenedAdditional damage that can occur in an accident as described above can go well beyond a puncture in the front of the trailer: the internal coupler latch may be bent and not engage properly, the safety chains would be damaged and unsafe to continue to use after dragging on the ground to a stop from 35MPH, the wiring for the brake/turn/marker lights could also suffer damage from dragging on the road and lead to required lighting to be non-functionalI do not have a problem servicing this trailer for these issues as described but to be fair at the very least I should have been able to take minutes to come inspect the damages, perform a quick inspection and get him back on his way with minimal delay ensuring that the trailer would not be endangering anyone on the road
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Trailers Northwest has provided reimbursement funds for the repair pertaining to this complaintMr [redacted] had the repairs done at a facility of his choiceTrailers Northwest anticipates this complaint being removed as it has been fulfilled to Mr [redacted] 's request
[redacted] contacted TNW just before 5pm the day he picked up his trailerHe explained that his trailer came unhitched from the vehicle just after taking delivery, less than minutes down the road from us, around 10amWhen I spoke to **, and exchanged emails with him afterwards, I asked why I was not notified right away because I would have driven up the road to not only help get it back on the vehicle but also I would have inspected the trailer to ensure that it was indeed safe to continue to use and did not have any other damage or factory defectsI do not disagree that he would have been frazzled at what had taken place, only that we were not notified in a timely manner and given the opportunity to address and rectify the situation as it happenedAdditional damage that can occur in an accident as described above can go well beyond a puncture in the front of the trailer: the internal coupler latch may be bent and not engage properly, the safety chains would be damaged and unsafe to continue to use after dragging on the ground to a stop from 35MPH, the wiring for the brake/turn/marker lights could also suffer damage from dragging on the road and lead to required lighting to be non-functionalI do not have a problem servicing this trailer for these issues as described but to be fair at the very least I should have been able to take minutes to come inspect the damages, perform a quick inspection and get him back on his way with minimal delay ensuring that the trailer would not be endangering anyone on the road
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]