Trailhead Marketing

After reviewing our internal phone records, we have not contacted you since your post to the Revdex.comAlso, we have submitted your phone number into our CMS so it will alert our promotions team to not call youIf you have any questions or want to get some amazing online advertising in front of your target market, please don't hesitate to call 888-361-M-F 830-5pm PST

I want to say that Trailhead Marketing owner called me to apologize for what had happen He reimburse me the $dollars that I had spent and went above and beyond to make sure that the work they promised was done correctly and that I was satisfied I need you to please delete the complain I made and if you can please give them stars rating Thank you very much *** *** Residential Realtor JP & Associates Realtors ***
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Complaint: ***
I am rejecting this response because:The sales representative specifically said I would have "exclusivity" in the markets he sold meThe sales person was asked repeatedly if he was selling me search phrases within the market areas he was selling me and he said "no" every timeI was very direct about what he was offering because I have worked with other companies that sold "search phrases" and each time it was miserably unsuccessful. I realize the necessity of search phrases but the sales person implied I would own all of the searches for the areas I purchased within his company.I tried to be reasonable and just asked for my money back and we could drop the whole thing but the CEO of the company would have no part of it.As I stated before the same salesman spoke to my partner several hours later and offered the same exclusivity in the same markets, the company has contacted her recently and offered to cancel and return her money, however no offer has been made to me presumably since I complained to Revdex.com
Sincerely,
*** ***

We have refunded our client, and resolved any issuesSincerely,John, Customer Service ManagerThank you for choosing TRAILHEAD MARKETINGWe look forward to helping you achieve your marketing goals on Google.com! Customer Service TeamTRAILHEAD MARKETINGPortland,
ORwww.mytrailhead.net

We have already responded to them about the dispute, so they are still deciding on their decision, and it is now past the date to respond againSo we cannot respond with the refund now

Complaint: ***
I am rejecting this response because Hello ***, I have been sick and not able to respond to this very late answer from this companyLooks like it was closed out on 2/8/due to company not respondingLooks like they finally responded on 4/23/That's over months and weeks after it was closed. First of all...I did ask for my money back and the rep said he could not...OK, this company is a total fraudThey don't care about helping customersThey are experts in keeping customers paying and not cancellingThey just keep making excuses, really making it the customers fault for their system not workingThey are also experts in how the credit card companies workI guess by stringing clients along they know it passes a certain point in time that the credit card companies will not refund anymore...My credit card company asked me why it took me so long to complain to themI told them the company kept stringing me along with a promise of results coming by making changes to my website...I believed it for several monthsEnough was enough and I asked to cancelI was kept on the phone for about minutes, while the rep was still trying to keep me paying...Finally was able to cancelI did not trust them anymore so I had my credit card number changed.I have been in business for over yearsIf I treated customers like this company treated me, I'd would be in big trouble...If they were truly sincere, they would have worked it out with meWhy would you want unsatisfied customers? Customer satisfaction should be their priority, but it's notThey are experts and getting paid and keeping payments comingThey they know credit card company ins and outs and use it to their advantageThere are many complaints about this company on the webThey have also worked in different names...I will be contacting the Attorney Generals office. Thank you, *** ***
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Here are the notes from your accountTime/Date stamped. *** ***01/19/3:PMEditclient called inbuilt value on him getting reviews on his websitecanceledDisclaimer read.*** ***01/12/3:PMEditmade switch to realtor.com site because it has more accurate
information of his listingshe will try and get property search and profile pic/bio from zillow to his realtor.com siteretainedDisclaimer Read.*** ***11/01/4:PMEditclient called in, redirected ads to zillowretainedDisclaimer readAt no time did *** *** ask for a refundYou also created a dispute with your credit card company for all months of service with us, which we responded to with documentation and won(see attached) We have already cancelled your account on the date you requested(see account notes above) Your bank has agreed with us that services where rendered and that your charges where validNo further action required

This complaint is completely inaccurate and the timeline is off as well All recordings and your account notes will verify such findingsYou signed up for the service on 7/26/We called you back on 7/29/at 1:46pm to show you your live Google placementsThat conversation was
minutes and seconds longs and it was all positiveYou were happy to see yourself online Over the next months we sent you emails ranging from tips and tricks to help better your business, to general reminders on how to contact us On 12/01/at 9:35am we called you to assist in converting the traffic that was being directed to your website into leadsAt no point in that conversation did you ever state that you wanted to shut the service off, nor did you ask for a refund In fact you took our advice and said you were calling Keller Williams to put together the new Placester website they had available to youThere was a lot of traffic being directed to the website that you told us you wanted to use We have gone above and beyond to assist you with your outdated websiteThere was hundreds of people that visited your website through our service during the month period and if they were not interested in working with you then that is out of our handsPlease contact us for any questions regarding your account and we will be more than happy to share our finding with you

Terms and ConditionsGoogle Search Phrase:We will work with the Client one-on- one to place them on searches that are performed through Google’s online search engineThe goal is to put the Client’s name directly in front of their target marketsGoogle’s advertising platform analyzes and provides
data for different markets, and Trailhead finds the most cost effective positions that will obtain the highest return on investment.We only represent one client under any Exclusive Google Search Phrase at a timeThat means that every advertisement for the Client is a priority and the Client can maintain an effective marketing strategyFeel free to contact us anytime M-F 8:AM - 4:PM PST to discuss a further resolution if desired

We have tried to contact you for multiple reasons regarding your account, you have not answeredWe understand your request for cancellation, and have cancelled your account, you will receive an email verifying the cancellationWe do not harass our clients, we simply try to contact them via phone
or email when necessaryWe appreciate all feedback, both positive and negativeWe have enjoyed working with you for the past year and appreciate your business

Thank you for taking the time to review Trailhead Marketing. On December 1st 2017 you signed up with our service, and agreed to our Terms Of Service when you signed the Docusign. In that initial call, we informed you that we do offer website consultations for free for the lifetime of your account,...

however you never called us to do a website consultation. We called you on December 11th and showed you your placements live on [redacted], which is proof of delivery of our service, and also upgraded you to our other service. On January 29th you spoke with Sundown, mentioned cancelling the service but agreed to keep active after Sundown gave you advice on how to improve website. Then you called us on February 8th and spoke with Michelle,  you did request to cancel, however you agreed to keep your account active with less products, dropping your monthly bill from $676 to $159. The 11th of every month was your bill date, and on February 11th your credit card declined for $159. We attempted to call you and resolve the past due balance multiple times. When we got a hold of you on March 9th you refused to pay and we cancelled your account that day. When you signed up for our service, we emailed you a Docusign reciept. You read it and signed it while we where on a recorded line with you, which means that you read that all charges are final and non-refundable.

Response to Customer complaint ID [redacted]
 
Dear [redacted],
 
Thank you for taking the time to communicate with us your expectations and concerns. We take these types of situations very seriously and sincerely apologize for any miscommunication we may have had....

Our company aims to consistently deliver an award winning level of service to our customers. Since speaking with you we have provided a full refund on your account and are addressing your concerns. Our company is always working to improve the level of our service and your feedback has proved to be invaluable. 
 
Sincerely, Amber
TrailHead Marketing

After reviewing our internal phone records, we have not contacted you since your post to the Revdex.com. Also, we have submitted your phone number into our CMS so it will alert our promotions team to not call you. If you have any questions or want to get some amazing online advertising in front of your...

target market, please don't hesitate to call 888-361-5532 M-F 830-5pm PST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine. I am just happy to finally get the account cancelled.
Sincerely,
[redacted]

We work really hard to make sure all of our clients are happy and successful. All services were rendered and she was on the first page of Google. In good faith, we will provide a full refund of $159. In addition to that we offered to give her another product of our's that is valued at over...

$400. For any further questions please give us a call at 888-361-5532.

Complaint: [redacted]
I am rejecting this response because:I Asked for the Full refund from The owner!! he was trying to convince me to accept some other scam they offer I declined that. I asked for a full Refund they declined SO I filed the Revdex.com complaint. I did it the right way They are falsely selling products that have no return on the value being charged. They are correct I did file a complaint with credit card Company, Police Fraud division and State attorney general. They Have every legal option to fully refund the account 100% Credit card would drop the investigation if they did refund account more lies and misleading business practices from the smooth talkers. This is unacceptable. 
Sincerely,
[redacted]

We appreciate your concerns. After collecting all  the information about your account we see that your website was promoted at the top of Google for the specific search criteria related to your target audience during the time that your account was active. We keep records of any inbound phone...

calls, and have a recorded conversation from 6/29/16, where you agreed to keep your account active. All charges to your account are valid. We did send you daily emails, to remind you of your account balance with us, and also to remind you to call us to go through the phone call recording together so that you could have heard it for yourself. We understand that as a business owner running multiple forms of advertising it can be a challenge to discern one conversation from the next. Your account was canceled 11/18/16. Please call us at 888 361 5532 if you have any further, concerns, or questions.

We work with the Client one-on- one to place them on searches that are performed through Google’s online search engine. The goal is to put the Client’s name directly in front of their target markets. Google’s advertising platform analyzes and provides data for different markets, and we find the most...

cost effective positions that will obtain the highest return on investment.

This client went about receiving a refund the wrong way, he started a dispute with his bank already and legally we cannot refund him.