Trailside at Hermosa

See attached document

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI had agreed to the settlement as stated above but after I agreed, my tires were vandalized by their tenants of and although the Management was endearing with their regrets, I was forced to come up with the replacement of two tires and one of the vandalized tires was no more than months old I called and asked if the Management could please reduce the amount agreed upon by the amount of the replacement tires from [redacted] tires because this only added to the harassment that I had been receiving for over two months It was stated that the management did all that could be done under the circumstances and this was unsettling to me because even though the Management was aware of my reason for needing to move, the volatile harrasment made by the tenants of Trailside at Hermoso point, apartment ***, I now was made to come up with the $plus an additional $for the replacement tires at the hands of the apartment tenants that resided in their complexI believe that the replacement cost should be reimbursedAlthough the local Management may have their "hands tied" but the Management Company named [redacted] (Arizona) could "untie" their hands and reimburse me under these circumstances Regards, [redacted]

Dear Revdex.com, On August 3, we offered to waive termination fee and reduce day notice to day notice. She came in yesterday and signed notice to vacate and will be moving out 8/15/2015. With the upstairs neighbors we are in the process of eviction
process and have court scheduled for 8/6/2015.Please see email below. *** Aug 3, 10:It is 10:02am and I am happy to inform you that the issue that I wrote to you about was resolved by my local Management, *** of Trailside at Hermosa Pointe Phoenix AZThank you for employing a understanding and caring staffSincerely, *** *** Maria Guerrero *** Aug 2, 23:I went to the office today 8/2/at about 1030a to ask them for the exact amount in order to break my lease since I was denied the option of having all fees waivedThe only one there was sweet ***, she was busy so I sat and waited*** came to where I was sitting and she told me that she had gotten my latest emailsShe apologized and said that she would be putting a call into the Manager *** to see if she could help me solve the problemI asked *** if she saw what the did to my porch and she said yes, "let me call you later today and tell you what I found out, ok." I thanked her and told her that I'm not staying there again tonight, I just can't deal with itI received a call from *** as promised, unfortunately she was not able to contact *** and that she just wanted me to know that she had not forgotten meI returned later on at 530p on 8/2/with my daughter to pick up my uniforms for work the next day because I will not stay there at nightSadly more trash and cigarette buds were spilt on my porchThis time one of the cigarettes had a long ash trail still attached so it seams that it was recently flicked thereI am just grateful that I had previously thrown away my doormat from my porch because it had been burnt by their cigarettes that had purposely been dumped onto my porchThis most recent cigarette left still somewhat burning could have caused a fire to my aptI thank you for ***, she has a huge heart*** *** *** *** *** *** *** (tel:***) -- *** ** *** The game has its ups and downs, but you can never lose focus of your individual goals and you can't let yourself be beat because of lack of effort** *** *** *** -- *** ** *** The game has its ups and downs, but you can never lose focus of your individual goals and you can't let yourself be beat because of lack of effort**

[redacted] and [redacted] applied on 4/26 for move in 8/01. Current resident retracted notice, We called [redacted] and [redacted] right away 4/12  to be put on wait list and once we had an apartment available we can assign them too.  He got upset and requested his holding deposit and application and as a...

good costumer gesture we refunded his holding deposit and application fees .   I really feel we tried our best to help him find a good home but we only require 30 to 60 day notice we did have anything to offer him at that time. We really apologize for the inconvenience we caused, we currently have availability for July if he is still interested.  
                                                                                                                                                                                                          
 
Thank for your assistance,
[redacted]
Community Manager
Trailside at Hermosa Pointe
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I had agreed to the settlement as stated above but after I agreed, my tires were vandalized by their tenants of  2076 and although the Management was endearing with their regrets, I was forced to come up with the replacement of two tires and one of the vandalized tires was no more than 6 months old.  I called and asked if the Management could please reduce the amount agreed upon by the amount of the replacement tires from [redacted] tires because this only added to the harassment that I had been receiving for over two months.  It was stated that the management did all that could be done under the circumstances and this was unsettling to me because even though the Management was aware of my reason for needing to move, the volatile harrasment made by the tenants of Trailside at Hermoso point, apartment [redacted],  I now was made to come up with the $409 plus an additional $187 for the replacement tires at the hands of the apartment tenants that resided in their complex. I believe that the replacement cost should be reimbursed. Although the local Management may have their "hands tied" but the Management Company named [redacted] (Arizona) could "untie" their hands and reimburse me under these circumstances.  
Regards,
[redacted]

Dear Revdex.com,  On August 3, 2015 we offered to waive termination fee and reduce 30 day notice to 15 day notice.  She came in yesterday and signed notice to vacate and will be moving out 8/15/2015.  With the upstairs neighbors we are in the process of eviction...

process and have court scheduled for 8/6/2015.Please see email below.    [redacted] Aug 3, 10:06 It is 10:02am and I am happy to inform you that the issue that I wrote to you about was resolved by my local Management, [redacted] of Trailside at Hermosa Pointe Phoenix AZ. Thank you for employing a understanding and caring staff. Sincerely, [redacted] Maria Guerrero     [redacted] Aug 2, 23:12 I went to the office today 8/2/15 at about 1030a to ask them for the exact amount in order to break my lease since I was denied the option of having all fees waived. The only one there was sweet [redacted], she was busy so I sat and waited. [redacted] came to where I was sitting and she told me that she had gotten my latest emails. She apologized and said that she would be putting a call into the Manager [redacted] to see if she could help me solve the problem. I asked [redacted] if she saw what the did to my porch and she said yes, "let me call you later today and tell you what I found out, ok." I thanked her and told her that I'm not staying there again tonight, I just can't deal with it. I received a call from [redacted] as promised, unfortunately she was not able to contact [redacted] and that she just wanted me to know that she had not forgotten me. I returned later on at 530p on 8/2/15 with my daughter to pick up my uniforms for work the next day because I will not stay there at night. Sadly more trash and cigarette buds were spilt on my porch. This time one of the cigarettes had a long ash trail still attached so it seams that it was recently flicked there. I am just grateful that I had previously thrown away my doormat from my porch because it had been burnt by their cigarettes that had purposely been dumped onto my porch. This most recent cigarette left still somewhat burning could have caused a fire to my apt. I thank you for [redacted], she has a huge heart. [redacted] (tel:[redacted]) -- [redacted] The game has its ups and downs, but you can never lose focus of your individual goals and you can't let yourself be beat because of lack of effort. [redacted] -- [redacted] The game has its ups and downs, but you can never lose focus of your individual goals and you can't let yourself be beat because of lack of effort. **

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I had agreed to the settlement as stated above but after I agreed, my tires were vandalized by their tenants of  2076 and although the Management was endearing with their regrets, I was forced to come up with the replacement of two tires and one of the vandalized tires was no more than 6 months old.  I called and asked if the Management could please reduce the amount agreed upon by the amount of the replacement tires from [redacted] tires because this only added to the harassment that I had been receiving for over two months.  It was stated that the management did all that could be done under the circumstances and this was unsettling to me because even though the Management was aware of my reason for needing to move, the volatile harrasment made by the tenants of Trailside at Hermoso point, apartment [redacted],  I now was made to come up with the $409 plus an additional $187 for the replacement tires at the hands of the apartment tenants that resided in their complex. I believe that the replacement cost should be reimbursed. Although the local Management may have their "hands tied" but the Management Company named [redacted] (Arizona) could "untie" their hands and reimburse me under these circumstances.  

Regards,

[redacted] and [redacted] applied on 4/26 for move in 8/01. Current resident retracted notice, We called [redacted] and [redacted] right away 4/12  to be put on wait list and once we had an apartment available we can assign them too.  He got upset and requested his holding deposit and application and as a...

good costumer gesture we refunded his holding deposit and application fees .   I really feel we tried our best to help him find a good home but we only require 30 to 60 day notice we did have anything to offer him at that time. We really apologize for the inconvenience we caused, we currently have availability for July if he is still interested.  

                                                                                                                                                                                                          

 

Thank for your assistance,

Community Manager

Trailside at Hermosa Pointe

See attached document.