Initial Business Response / [redacted] (1000, 6, 2017/04/28) */ Thank you for allowing us the opportunity to respond to this complaint After reviewing the information, it has been determined that the customer could still pay his/her bill onlineBecause their remaining balance was >days, their online option of paying changedInstead of the customer clicking on "Login to My Profile" to make a payment, they needed to click on "Pay my bills" Thank you - [redacted]
Initial Business Response /* (1000, 6, 2017/04/28) */
Thank you for allowing us the opportunity to respond to this complaint.
After reviewing the information, it has been determined that the customer could still pay his/her bill online. Because their remaining balance was >180 days, their online...
option of paying changed. Instead of the customer clicking on "Login to My Profile" to make a payment, they needed to click on "Pay my bills".
Thank you - [redacted]
Initial Business Response / [redacted] (1000, 6, 2017/04/28) */ Thank you for allowing us the opportunity to respond to this complaint After reviewing the information, it has been determined that the customer could still pay his/her bill onlineBecause their remaining balance was >days, their online option of paying changedInstead of the customer clicking on "Login to My Profile" to make a payment, they needed to click on "Pay my bills" Thank you - [redacted]
Initial Business Response /* (1000, 6, 2017/04/28) */
Thank you for allowing us the opportunity to respond to this complaint.
After reviewing the information, it has been determined that the customer could still pay his/her bill online. Because their remaining balance was >180 days, their online...
option of paying changed. Instead of the customer clicking on "Login to My Profile" to make a payment, they needed to click on "Pay my bills".
Thank you - [redacted]