TrainAce

Response to complaint # [redacted] The customer/student purchased a class from us in as stated in his complaintThe class that he purchased was rescheduled due to lack of enrollmentHe was rescheduled to a new class the on October 5, to October 21, On September 28, he etrailed that he would not be able to attend the training due to a death in the family.The classes that he signed up for run every month in a Daytime, Evenings and Saturday formatsHe did not hear from him for months in order to complete his trainingHe was able to complete some of the training through our online course and in January of he made me aware of the situation asking if he could attend the Instructor Led Training class in February, and was permitted to do so.The vouchers that are purchased for students expire after monthsTo the best of my knowledge he never requested the vouchers until after his training was completed in February 2017.On March 10, offered a compromise since any cxam voucher purchased in has expiredI offered to purchase and provide him with [redacted] A+ exam vouchers and l [redacted] Net:+ exam voucher if he would pay the difference of the cost and the cost of the vouchers which is $59.00.My offer was rejected.Cost of vouchers in Ah ***x and Net-- *** total ***Cost of vouchers in A+ ***x and Net -- *** total ***John W

From: [redacted] ***< [redacted] @***.com>Date: Tue, Sep 27, at 9:PMSubject: Re: Revdex.com Complaint ID: [redacted] / Attn: [redacted] - RESENDING FROM CORRECT EMAIL ADDRESSTo: [email protected]: [redacted] < [redacted] @trainace.edu>, [redacted] @trainace.edu [redacted] or To Whom It May Concern: The previous email was supposed to be sent from my personal email “ [redacted] @***.com” since that was the email I filed the Revdex.com complaint on So, I am resending this email from that email address Even though this Revdex.com case was closed per your previous complaint update below, I am notifying you that I did receive a full refund of $from TrainAce today Please update your records to show that this complaint was resolved to my satisfaction Thank you for looking into this for me Thanks, [redacted] ***From: [redacted] ***Sent: Tuesday, September 27, 9:PMTo: [email protected]: [redacted] ; [redacted] @trainace.eduSubject: Revdex.com Complaint ID: [redacted] / Attn: [redacted] [redacted] or To Whom It May Concern: Even though this Revdex.com case was closed per your previous complaint update below, I am notifying you that I did receive a full refund of $from TrainAce today Please update your records to show that this complaint was resolved to my satisfaction Thank you for looking into this for me Thanks, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Mr. W [redacted] needs to except the fact that his company made a mistake and provide my vouchers at no additional charge. And the $59 dollars where only offered as a way to get rid of this BBB Complaint. During the time periods of the business transactions there were turnover of people that I had contact with at TrainAce. So they were not reachable. And other staff never took responsibility to make sure that my transaction went smooth without me emailing a number times, calling a lot, and ultimately just showing up at the office unexpectedly. There was never a real onboarding process for me dealing with TrainAce. Never was I told "Your vouchers have been ordered. They expire in a year." After completing the class TrainAce could not even provide me a copy of the so called vouchers that they had for me that expired. So for all we know these vouchers were never ordered. My questions to John is - If TrainAce ordered vouchers on my behalf why should I have to request them? Why would TrainAce not send them to me and notify me that they are expiring? Also why are these vouchers not ordered upon completing the class? Why were they handed to me and a packing to getting me going properly for these classes. There is no fault on my part expect picking TrainAce as my training location. After taking the class and trying to retrieve my vouchers I also found out that I was marked down as "Auditing the class". Which means that I took the class before and wanted to sit in another one. This was my first time taking the Net+ class. And that is when the vouchers should have been ordered.$59 is not a lot of money. But TrainAce needs not to take advantage of their paying customers. If your company makes a mistake own up to that mistake. And fix that mistake. Regards, [redacted]

Date: Fri, May 19, 2017 at 11:01 AMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted] Had **. [redacted] requested the vouchers be provided to him within the 12 months we certainly would have done so. However, as stated in my original response, to the best of my knowledge he never requested the vouchers be provided to him. We went from September of 2015 to March of 2016 never hearing from **. [redacted] and then again from March of 2016 until he contacted me in January of 2017. Certainly there is fault that can be laid on both **. [redacted] and on us. That is why I believe that I have made a very fair offer to provide him with 2 [redacted] A+ vouchers and 1 [redacted] Net+ for $59.00. The cost of these vouchers to us is $704. John W

Response to complaint # [redacted]The customer/student purchased a class from us in 2015 as stated in his complaint. The class that he purchased was rescheduled due to lack of enrollment. He was rescheduled to a new class the on October 5, 2015 to October 21, 2015. On September 28, 2015 he etrailed...

that he would not be able to attend the training due to a death in the family.The classes that he signed up for run every month in a Daytime, Evenings and Saturday formats. He did not hear from him for months in order to complete his training. He was able to complete some of the training through our online course and in January of 2017 he made me aware of the situation asking if he could attend the Instructor Led Training class in February, and was permitted to do so.The vouchers that are purchased for students expire after 12 months. To the best of my knowledge he never requested the vouchers until after his training was completed in February 2017.On March 10, 2017 offered a compromise since any cxam voucher purchased in 2015 has expired. I offered to purchase and provide him with 2 [redacted] A+ exam vouchers and l [redacted] Net:+ exam voucher if he would pay the difference of the 2015 cost and the 2017 cost of the vouchers which is $59.00.My offer was rejected.Cost of vouchers in 2015 Ah [redacted]x and Net-- [redacted] total [redacted]Cost of vouchers in 2017 A+ [redacted]x and Net -- [redacted] total [redacted]John W

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Mr. W[redacted] needs to except the fact that his company made a mistake and provide my vouchers at no additional charge. And the $59 dollars where only offered as a way to get rid of this Revdex.com Complaint. During the time periods of the business transactions there were turnover of people that I had contact with at TrainAce. So they were not reachable. And other staff never took responsibility to make sure that my transaction went smooth without me emailing a number times, calling a lot, and ultimately just showing up at the office unexpectedly. There was never a real onboarding process for me dealing with TrainAce. Never was I told "Your vouchers have been ordered. They expire in a year." After completing the class TrainAce could not even provide me a copy of the so called vouchers that they had for me that expired. So for all we know these vouchers were never ordered. My questions to John is - If TrainAce ordered vouchers on my behalf why should I have to request them? Why would TrainAce not send them to me and notify me that they are expiring? Also why are these vouchers not ordered upon completing the class? Why were they handed to me and a packing to getting me going properly for these classes. There is no fault on my part expect picking TrainAce as my training location. After taking the class and trying to retrieve my vouchers I also found out that I was marked down as "Auditing the class". Which means that I took the class before and wanted to sit in another one. This was my first time taking the Net+ class. And that is when the vouchers should have been ordered.$59 is not a lot of money. But TrainAce needs not to take advantage of their paying customers. If your company makes a mistake own up to that mistake. And fix that mistake.
Regards,
[redacted]

From: [redacted]<[redacted]@[redacted].com>Date: Tue, Sep 27, 2016 at 9:06 PMSubject: Re: Revdex.com Complaint ID: [redacted] / Attn: [redacted] - RESENDING FROM CORRECT EMAIL ADDRESSTo: [email protected]: [redacted] <[redacted]@trainace.edu>, [redacted]@trainace.edu[redacted] or To Whom It May...

Concern:    The previous email was supposed to be sent from my personal email “[redacted]@[redacted].com” since that was the email I filed the Revdex.com complaint on.  So, I am resending this email from that email address.    Even though this Revdex.com case was closed per your previous complaint update below, I am notifying you that I did receive a full refund of $2190 from TrainAce today.  Please update your records to show that this complaint was resolved to my satisfaction.  Thank you for looking into this for me.   Thanks,[redacted]From: [redacted]Sent: Tuesday, September 27, 2016 9:01 PMTo: [email protected]: [redacted] ; [redacted]@trainace.eduSubject:�...⇄ Complaint ID: [redacted] / Attn: [redacted] [redacted] or To Whom It May Concern:    Even though this Revdex.com case was closed per your previous complaint update below, I am notifying you that I did receive a full refund of $2190 from TrainAce today.  Please update your records to show that this complaint was resolved to my satisfaction.  Thank you for looking into this for me.   Thanks,[redacted]