Training, Learning and Consulting LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It's the other way aroundI need to get the renewal not the class I'm still at a loss of $Did you get the part about hitting the wrong button I may look into that with my lawyer, I'm pretty illiterate with computersThis should be taken into consideration, considering it was a $800,error at just a push of a button Regards, [redacted]

Business/Consumer Response & Rebuttals:Dear Revdex.com,Upon review of our records we have found that [redacted] began her CDAclass.org coursework on July 21, with a payment planWe have that she joined classes on January 10, at 2:am and requested the purchase of the following items:CDA Registration for $(non-refundable)CDA Family Application for $35CDA NACDA membership card for $45She pald the following for this application:January 15, transaction ID # [redacted] $2.36January 17, transaction ID # [redacted] $150.05Total of; $152.41On May 5, she was awarded the EIP Scholarship, and her CDA account was officially activated on July 21, 2014, She signed the payment plan agreement and was eligible for a partial refund of ($152.41-$nonrefundable registration fee) $Her refund was processed via [redacted] Her refund transaction ID # is [redacted] .To view full terms and Conditions visit http:// [redacted] We strongly encouraged her to continue with her original goal to obtain the CDA credential coursework with our organization.If you have any questions please contact our office at ###-###-####

Dear Revdex.com, Upon review of our records we have found that Betty Nobles joined classes with a payment plan agreement and is ineligible for a refundAs stated in the terms and conditions "I agree and understand that if chosen the payment plan option my tuition in non-refundable." and "I agree and understand that I have checked off either the monthly or pay in full payment plan and will need to make payments until the entire balance is paid in full."We strongly encouraged her to continue with her original goal to obtain the CDA credential coursework with our organizationIf you have any questions please contact our office at ###-###-####

Thank you for your response We offer CDA classes and CDA renewal classesAs previously stated if you are interested in a transfer request from CDA to the CDA renewal classes please email [redacted] We have a signed agreement and you are not eligible for a refundIf you are indeed interested in a transfer to meet your need of CDA renewal classes please email us Sincerely, Jennifer S***, M.Ed

From: Jennifer S*Date: Mon, Oct 19, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org> We would like to offer her the option to write a paper pertaining to what she learned during the classes and how she will apply this to her teachingThis paper would need to be 500-words in lengthThis paper would need to be neat, organized, grammatically well written and answer the question in an effective wayThe paper must have her first name and last name at the top of the pageShe will email this assignment to [email protected] will carefully review her assignmentIf she successfully completes this assignment we will count this assignment instead of successfully completing the eleventh quiz in which she didn't successfully completeWe would give her days from acceptance of this alternative to complete this task Questions please email meSincerely, Jennifer S***, M.EdOwner, CDACLASS.org

Dear Revdex.com, monospace, 'Courier New'; line-height: 18px; background-"> Upon review of our records we have found that *** *** joinedclasses at CDAclass.org with a payment plan agreement and isineligible for a refundAs stated in the terms and conditions “I agree andunderstand that if chosen the payment plan option my tuition in non-refundable.”and “I agree and understand that I have checked off either the monthly or pay infull payment plan and will need to make payments until the entire balance ispaid in full.”To view full terms and conditions visit***
In addition we have attached a professional recognition letter from the CDA Council showing that our class meets the CDA Council's requirement of clock hours of Early Childhood or Child DevelopmentWe also strongly encouraged her to continue with her original goal to obtain theCDA credential coursework with our organization.If you have any questions please contact our office at ###-###-####

Dear Revdex.com,
Upon review of our records we have found that *** *** joined classes with a payment plan agreement and is ineligible for a refund As stated in the terms and conditions " I agree and understand that if chosen the payment plan option my tuition is
non-refundable." and "I agree and understand that I have checked off either the monthly or pay in full payment plan and will need to make payments until the entire balance is paid in full."To view full terms and conditions visit http***
We strongly encouraged her to continue with her original goal to obtain the CDA credential coursework with our organization

Thank you for bringing
this to our attention.
The client began classes on 08-29-2014with a payment plan. It has need researched and uncovered she did not successfully complete all coursework within the one year time frame given to herShe was required to complete all assignments successfully and pass all quizzesShe did not do this within her allotted one year time frame.
She did have an option many times during her last days to extend her time by days and did not take advantage of this option.
She was notified many times to extend her time by days before the expiration date if you would not be able to successfully complete in one year and that the program could not override this system once you expiredThis notification was sent to her via email by her assigned instructor on more than two occasions, by the administrative team specifically to her on more than two occasions and also through our automated "one month to go - extend now" emailShe was also informed of this in our monthly newsletter and her announcements page she sees each and every time she signs inAdditionally her siscreen turns bright red and states it is time to extend during her last days of classes to avoid this very situationSince she did not extend your time prior to expiration of her classes and her account with CDAclass.org has expired before she successfully completed all coursework - including passing all quizzesShe is strongly encouraged to continue with her original goal to obtain the CDA credential coursework with our organizationTo do so she should please go to www.cdaclass.orgShe will begin the class again, submit all assignments for review and completed within the one year time frame to receive the official certificate of completionSincerely,
The CDAClass Team

Dear Revdex.com,
Upon review of our records we have found that *** *** joined classes at CDAclass.org on April 2, with a payment plan agreement and is ineligible for a refund As stated in the terms and conditions "I agree and understand that if chosen the
payment plan option my tuition in non-refundable." and "I agree and understand that I have checked off either the monthly of pay in full payment plan and will need to make payments until the entire balance is paid in full"To view full terms and conditions visit http://www.***
We strongly encouraged her to continue with her original goal to obtain the CDA crededntial coursework with our organizationIf you have any questions please contact our office at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I've attached the letter explaining what I learned in my CDA program.
Regards,
*** ***

Dear Revdex.com,Thank you for bringing this client concern to our attention and allowing us an opportunity to share the happenings surrounding this situationEnclosed within this document are the following attachments:A copy of the payment plan including terms and
conditions signed by *** *** (Exhibit One)*** *** *** enrolled with us on October 25, *** joined at *** (the parent company site for www.cdaclass.org) and completed the online application and agreed to the terms and conditions for the monthly payment planThe terms state "I understand I am paying non-refundable and non-transferable tuition payments and I am responsible for the entire tuition balance regardless if I complete coursework."We strongly suggest that she continues with reaching her goal of obtaining the nationally recognized CDA credential.Sincerely

Dear RevDex.com,
"line-height:115%Verdana","sans-serif">
Upon review of our records we have found that *** *** joined classes with a
payment plan agreement on March 18, As stated in the terms
and conditions “I agree and
understand that if chosen the payment plan option my tuition in
non-refundable.” and “I agree and understand that I have checked off either the
monthly or pay in full payment plan and will need to make payments until the
entire balance is paid in full.”
To view full terms and
conditions visit http://www.***
We strongly encouraged her
to continue with her original goal to obtain the CDA credential coursework with
our organization
If you have any
questions please contact our office at ###-###-####

Dear Revdex.com,
Upon review of our records we have found that *** *** joined classes with a payment plan agreement and is ineligible for a refundAs stated in the terms and conditions “I agree and understand that if chosen the payment plan option my tuition in non-refundable.” and “I agree and understand that I have checked off either the monthly or pay in full payment plan and will need to make payments until the entire balance is paid in full.”
In addition, we also found that the client purchased the textbook on March 3, and the book was attempted to be delivered on March 9, The client did not provide the full mailing address from when she initially filled out the form online, therefore the book was returned to the senderWe gave the clients the steps in order for us to reship her textbookUp to this date we still have not receive the full mailing address, and the reshipping fee from the client in order to proceed with the reshipping for her textbookThe tracking number for her textbook is *** you can track this at www.***.com and view the shipment detailsTo view full terms and conditions visit ***
We strongly encouraged her to continue with her original goal to obtain the CDA credential coursework with our organizationIf you have any questions please contact our office at ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I disagree with the company respond as they are providing false statement. I have kept every email sent to me by CDA from day one. Yes I was a student since October2014 But I am also a single mother of five paying $160.00 a month and did not have the opportunity to purchase a book of $85.00 at the time. I waited for the time I had enough money to purchase this book I see nothing wrong with this. I have enough time to complete my "program" as it expires in OCTOBER 2015, which means that there was no mandatory date to purchase my book. Secondly they want to provide you with a tracking number of my TEXT book when I never received this email nor tracking number until after I called them to the attention that I had not received my textbook, prior to this they called me stating that I had to pay a $15.00 reshipping fee because of failure to deliver. Thirdly I purchase my book March 4, 2015 I was told by Jennifer that my book will take approximately two weeks to arrive that being said I should've received my text-book No later than March 24th, 2015 I never received not even a sticky note from the USPS or [redacted] regarding the delivery or to attempt to re-deliver, CDA never sent me an email in regards to this matter, not even letting me know that the book was back in their possession. My Bank Statement sates the following :([redacted] PA
3/4 DEBIT CARD PURCHASE, [redacted], AUT [redacted] DDA) $80.00. Also I am copying and pasting the email sent to me from CDA on March 26 that my book was unable to deliver this email was sent to me prior to my conversation with Jennifer on March 25th 2015. I believe CDA is using false statements in order to keep my money. YES I did sign the agreement but that was when I believed that they would comply with their side of their agreement by prioritizing their students. I have spoken many times to Jennifer and Stephanie in regards to this matter and neither of them remember my situation I have to repeatedly had to explain to them the matter of my case. This is very un professional on their behalf the receptionist always are taking notes, and I never get a call back until the next day or if I do its after working hours, with private numbers. Any institution should call with a call back number. All I m asking is for my refund they can keep the registration fee of $50.00 But I have rights to obtain this money ONLY because of their irresponsibility. Why should I keep my end of the agreement and not them ??? at the end of the day it is my money that was put into this program !!! THANK YOU  
Hello client. Your textbook was unable to be delivered after many attempts. [redacted] has tried to deliver but since there was not specific suite or apartment number they were unsuccessful. 
We can gladly ship this material to you again for just a $15 reshipment fee. To have this material reshipped please following the following steps:
1. Go to www.traininglearningandconsulting.org our parent site and click "Order"
2. Complete all information in all fields including a full mailing address with suite/apt number for shipment. 
3. Under additional information type in the following "Approving $15 reshipment fee for text book order 5195. 
Sincerly,
THE CDACLASS TEAM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It's the other way around. I need to get the renewal not the class.  I'm still at a loss of $800.00. Did you get the part about hitting the wrong button.  I may look into that with my lawyer, I'm pretty illiterate with computers. This should be taken into consideration, considering it was a $800,00 error at just a push of a button. 
Regards,
[redacted]

Thank you for your response. 
We offer CDA classes and CDA renewal classes. As previously stated if you are interested in a transfer request from CDA to the CDA renewal classes please email [redacted]. We have a signed agreement and you are not eligible for a refund. If you are indeed interested in a transfer to meet your need of CDA renewal classes please email us. 
Sincerely, 
Jennifer S[redacted], M.Ed.

Business/Consumer Response & Rebuttals:Dear Revdex.com,Upon review of our records we have found that [redacted] began her CDAclass.org coursework on July 21, 2014 with a payment plan. We have that she joined classes on January 10, 2014 at 2:39 am and requested the...

purchase of the following items:CDA Registration for $45 (non-refundable)CDA Family Application for $35CDA NACDA membership card for $45She pald the following for this application:January 15, 2014 transaction ID #[redacted] $2.36January 17, 2014 transaction ID #[redacted] $150.05Total of; $152.41On May 5, 2014 she was awarded the EIP Scholarship, and her CDA account was officially activated on July 21, 2014, She signed the payment plan agreement and was eligible for a partial refund of ($152.41-$45 nonrefundable registration fee) $107.41. Her refund was processed via [redacted]. Her refund transaction ID # is [redacted].To view full terms and Conditions visit http://[redacted]We strongly encouraged her to continue with her original goal to obtain the CDA credential coursework with our organization.If you have any questions please contact our office at ###-###-####

Dear Revdex.com,
Upon review of our records we have found that Betty Nobles joined classes with a payment plan agreement and is ineligible for a refund. As stated in the terms and conditions
"I agree and understand that if chosen the payment plan option my tuition...

in non-refundable." and "I agree and understand that I have checked off either the monthly or pay in full payment plan and will need to make payments until the entire balance is paid in full."We strongly encouraged her to continue with her original goal to obtain the CDA credential coursework with our organization.
If you have any questions please contact our office at ###-###-####

Just finished my CDA classes. It was really good taking the classes. My instructor for my classes helped me a lot. Real positive experience and I am going to open my own day care by the end of this year!

Dear Revdex.com,
sans-serif;">
          Upon review of our records we have found that [redacted] joined classes with a payment plan agreement and is ineligible for a refund. As stated in the terms and conditions “I agree and understand that if chosen the payment plan option my tuition in non-refundable.” and “I agree and understand that I have checked off either the monthly or pay in full payment plan and will need to make payments until the entire balance is paid in full.” 
In addition, we also found that the client purchased the textbook on March 3, 2015 and the book was attempted to be delivered on March 9, 2015. The client did not provide the full mailing address from when she initially filled out the form online, therefore the book was returned to the sender. We gave the clients the steps in order for us to reship her textbook. Up to this date we still have not receive the full mailing address, and the reshipping fee from the client in order to proceed with the reshipping for her textbook. The tracking number for her textbook is  [redacted] you can track this at www.[redacted].com and view the shipment details.
To view full terms and conditions visit [redacted]
We strongly encouraged her to continue with her original goal to obtain the CDA credential coursework with our organization.
If you have any questions please contact our office at ###-###-####