Trammell Crow Speciality Realty, Inc.

The work that was done on said address was completed for the previous homeowner.  It was at that time that they (the previous owner) had the work inspected and to our knowledge it was approved and a Certificate of Occupancy was issued. If there was an issue, it would have been addressed with...

the previous owner and a Certificate of Occupancy would not have been issued and they would not have been able to sell the house. It is our position that we are not obligated to the new homeowner given the facts.

Complaint: [redacted]
I am rejecting this response because: Fact:  Hofmeister Plumbing can not or will not produce the invoices to back up their claim that they did the work for the prior owner.  Fact: When contacted, Hofmeister Plumbing has been unwilling to address the issue claiming they never did the original work and therefore would not take responsibilty for bringing the units up to code.  Fact:  The CO was issued CONDITIONAL to the HWH and Furnace being permitted and inspected retroactively.   Therefore even if Hoffmeister Plumbing DID do the original work, they did so illegally without permits and incorrectly.  This is not a new sink or a back patio.  These are the major systems of the home and, having been installed illegally and improperly, endangered all occupants of the property.  Fact:  I have an email from the Building dept. administrator wherein it is confirmed that the prior owner admitted to the Building inspector that the units were installed without permits.  Hence if Hoffmeister did do the installation, which it denies doing, it did so illegally.  Fact:  The units were installed IMPROPERLY and therefore failed inspection. If Hofmeister did do the work then they failed to do so to code.  If they did NOT do the work then they opened the permits FRADULENTLY and are still responsible for the units.  Fact:  There remain OPEN permits under Hofmeister name and seal against my property.  The permits are an attempt to retroactively permit their illegal work.  This is FRAUD.   Fact:  this is FRAUD pure and simple.  Lots of supporting paperwork.  
Regards,
[redacted]

We have been in contact with the customer on multiple occasions.  We had a conversation on 9/25/17 where we offered to compensate Mr. [redacted] $500.00 which he agreed to ending this matter.  He understands that due to his impatience, and the fact he had another company service his...

unit, his warranty with us is null and void. The customer had no reason to enter a complaint against us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will await the $200.00 check and let you know if it is not received within 10 days.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Hofmeister Plumbingcharged very well for the original installation and cost for a [redacted] heating andcooling system unit. And, labor cost was paid every time he stepped foot in myhouse.  The totaltime spent between the removal and installation of the fan wheel was 1 hour and 10 minutes. And, to have a fan wheelreplaced within a 2 year period is very questionable – the unit is not even 3years old.  The main issueis to have paid for labor cost again for a problem we thought hadbeen resolved and for it to have been a loose nut is inexcusable.  So I do understand very well that HofmeiseterPlumbing needs to take any responsibility for workmanship.
Regards,
[redacted]

I am going to get a bank check and send customer back $200.00   please tell them

At no time did we inform the customer that the hot water heater was defective.  We put a call into the manufacturer's representative and gave them the client's information.  We were unaware that the customer independently contacted a manufacturer on her own.   In general...

practice, the manufacturer gets in touch with us to report any issues and we come out and make the repairs and/or alterations.  The onus is on the customer due to the fact that the customer called on her own and additionally had another company effect repairs/changes. As a side note, there would have been additional charges had we were advised by the manufacturer to install any other necessary equipment.

This issue has been resolved.  We have been in constant communication with the customer.

While Changing the Cartridge in an old [redacted] shower divertor, because of the oldness and the way it is fussed together, you have no choice but grab it with channel locks. There was a little scratch on the divertor handle when I was done, which you have no choice but to doit this way.  I made...

the customer well aware of the situation.  I told them if they want a new handle becuase the scratch was tinny, to contact [redacted] directly and they will sned it for free.  I have 33 year experience with divertors and the way they work plus been in business family owned over 40 year.

Complaint: [redacted]
I am rejecting this response because:[redacted] is not sending a free replacement to me without charging me. They, understandably, said it is not necessary to scratch it to take it off and that whoever scratched it is responsible, not them. I have a signed invoice from the Hoffmeister employee stating he would order the replacement and have it shipped directly to my house. See attached invoice. Although this person may have 33 years working with diverters, another local plumbing company came and PROPERLY re-installed it within 2 minutes. I wonder how many years of experience that person had? I had to pay that plumbing company the $125 service fee for a 2 minute job to finish the job that Hoffmeister did not complete. He had no issues re-installing and said whoever had difficulties with it must not have been in the business for long.So again, I am looking for the replacement piece that HOFFMEISTER scratched and said they would REPLACE in addition to a $200 refund since I paid Hoffmeister $275. The piece they replaced was $75 however they were not able to properly re-install the handle and I had to hire someone else. Hoffmeister may blame it on the age however, again, I have another local plumbing company that did it within 2 minutes.
Regards,
[redacted]

On 11/12/12 H. Hofmeister Plumbing installed a Hot Air Furnace, 3 ton Air Conditioning system made by [redacted].  On January 24, 2014 customer called and advised that there was a problem with the thermostadt, as courtesy Hofmeister Plumbing replaced the thermostadt and charged customer...

$60.00.  Then on 10/21/2014 customer called Hofmeister with a different problem, this time customer fan wheel started presenting problems.  Parts were still manufacture warranty but our labor warranty expired on 11/27/2013. Hofmeister Plumbing charged customer a service call to replace fan wheel, Our Technician Fabio was there 3 hour at a discount rate of $55.00 an hour.  On May 12, 2015 customer called and advise the fan wheel went, I expmained to customer that the fan wheel we don't manufacture only install. She didn't understand. Hofmeister gave customer a price of $92.00 an hour totaling $275.00 plus tax for the labor LABOR repair only, PARTD still under warranty. Customer refused to the repair.  Thank youHarold H

Complaint: [redacted]
I am rejecting this response because:I will address all aspects of this illegal activity of which Hofmeister Plumbing was a part in whatever way I see fit and I do not need to be told by this fraud how to handle it.  
These issues have nothing to do with the C of O.  First Hofmeister has claimed that it did not install the units.  Then claimed that they DID install them, but did so without permitting them.  Now they admit to installing them illegally and filing the permits with the town well after the fact -- permits which are still open against my property -- but refused repeated requests that they fix units they claim to have installed.  I DO NOT NEED TO BE TOLD HOW TO HANDLE THIS.  THESE ISSUES AFFECT FUTURE CUSTOMERS AND SHOULD BE NOTED. ANY AND ALL POTENTIAL CUSTOMERS TO THIS SHADY COMPANY SHOULD BE MADE AWARE OF IT'S ILLEGAL AND UNETHICAL BEHAVIOR IN ADDITION TO THEIR INCOMPETENCE IN THE MOST BASIC OF PLUMBING SERVICE.  
Regards,
[redacted]