Trampush Construction Inc

Complaint: [redacted]
I am rejecting this response because:Yesterday, we were finally able to read the response from T[redacted] Construction.  Here is our response to that lengthy letter. First off, although Mr. T[redacted] tries to come across like an attorney, his response was very difficult to decipher with all the misspellings, run-on sentences, and incomplete sentences (i.e. Adrianne (woman's spelling), wood peeker, ...) We will say initially that we acknowledge the fact that we made a few errors.  1.  We should not have involved Haney Lumber until this issue was resolved with the Revdex.com.  For that we apologize.1.  We should not have discussed family and neighbor issues with complete strangers.  (more about this later in this letter)3.  It was my error in the letter to Haney when I stated that we "supplied all the roofing  material."  I misspoke.  What I meant was that we supplied all the metal for the roof, as well as the wood treatment. Mr. T[redacted] lists 6 categories from a-f.  I will address each in order. a.)  Payment of job: Under this topic, Mr. T[redacted] discusses everything from materials to our personalities, the renter, the neighbor, the family - everything but payment of the job. He quotes my complaint in which I state he has been paid in full. To be clear, we received the bid on June 1  On June 3, I mailed a little over half of the estimate - $730, check #[redacted].When he told us the job was completed on July 1, I mailed off the balance of $724.29 on July 5, check #[redacted].  That check has not yet been cashed. Further explanation about the neighbors (which I'm sure Revdex.com doesn't really care about!)  Everything Mr. T[redacted] said was incorrect.  Please note, I didn't call him a liar, as he did me.  The dispute wasn't about snowplowing.  The neighbor cut power to our cabin and Quonset hut when he was grading the road; didn't tell us about it or fix it.  We had every right to be angry.  We don't know what he means when he says "no power over the property lines."  Our neighbor cut the buried power line.  It had nothing to do with property lines.  We never hired the neighbors to re-deck the cabin.  We hired them to tear off the old decking, which they threw down the steep hillside instead of disposing of it properly.  [redacted] re-decked the cabin. b.)  Materials: Contrary to what Mr. T[redacted] says, there was in fact, a discussion about the materials.  When he and his wife came to the property on May 23 to look at the job, we entered the Quonset hut and showed him the pile of galvanized metal that we had for the roof.  At the time, he didn't like the looks of it and offered to use new metal that he had from leftover jobs.  We thought that was very generous of him.  However, when we received the emailed bid on June 1, it states "6)Put on used galv. metal roofing with 5/16" wood grip screws."  Until we read Mr.T [redacted]'s response we were under the impression that he had decide to use the "used metal" we had in the Quonset hut.  He never told us differently.  Had we known that he used new metal, we might not have made an issue out of the treatment not being applied. We obtained 3 bids from 3 contractor.  Each and every time we led a contractor into the Quonset hut, we showed him the stack of metal we had.  On top of the metal was an almost-full can of wood treatment.  We asked each contractor to use that treatment and each one replied that he would.  We couldn't have known Mr. T[redacted] would omit this step on his bid.  He states "Nothing of wood treatment was discussed, pointed out, or left out to apply or address the pine material on fascia."  He had to actually move the can of wood treatment to inspect the used galvanized metal underneath.  Later in his response he refers to an email in which he says "is that what's inside the quart in the hut?"  We DID leave it for him to use and apply. He says he "jacked up the porch" at his own expense.  Does he mean the eaves?  [redacted] just put all new decking on the cabin and it was certainly not needing to be jacked up!  If he jacked up the overhang over the porch to make the eaves straight, that's what he should have said. c.)  Expectations vs. contract obligations: Yes, Mr. T[redacted] fulfilled his contractual obligation.  I clearly stated in our email dated July 11 that we missed the fact that he omitted preserving the wood in the bid.  He did what it ways in the parameters of the contract. Our issue is that we are not contractors and we missed the fact at the time he presented his id, he skipped this very important step in a construction project.  One just doesn't build a house and then not paint it.  Why do the work in the first place if you don't protect what you've built?  It's not only common practice, but it's an industry standard, especially in a climate where snow falls and the lumber would deteriorate  We don't think it's fair or right that a lay person can be penalized when a professional makes an omission on a bid. Contractually, he did the work.  Morally and ethically, he failed the test. d.)  Completion: Yes, Mr. T[redacted] sent pictures.  I apologize, but I'm not good with the computer AT ALL.  I don't know how to enlarge the photos; we couldn't see the pictures very clearly.  I still have not been able to print them. Again, he calls me a liar.  That's not very nice. It becomes a moot point, because Mr. T[redacted] admitted readily that he had not treated the wood.  Despite the fact that we could not see the work easily in his photos, we still picked up the fact and  brought it to his attention within 3 days of receiving the photos (July 1-4).  We could not bring to his attention what we could not see prior to July 1. It's difficult, at best being "out of town" owners.  We are not there to inspect.  We live 1800 miles away.  While the work was being completed, we were on vacation and not there physically to see what he was doing. Yes, we did say that the "job you did looks great."  We are very satisfied with what he did do.  Our only issue is with what he didn't do. e.)  Communication: The first line under his caption doesn't make any sense.  "[redacted]s have had stated they didn't like 'no reply to their email over fascia.'"I don't know where he gets this but neither of us every said any such thing.  He's quoting something that was never said.  I have printed out every email and there isn't anything even remotely like this in either of our emails to Mr. T[redacted]. f.)  "He should finish what he promised to do" Mr. T[redacted] doesn't provide a follow up to "f" in his response. In conclusion: Mr. T[redacted] accuses us of misleading, spreading mistruths, being slanderous and defamatory.  We feel the same way today as we did on the day that we wrote the complaint to the Revdex.com.   In our eyes, he did not complete the work. He accuses us of threatening and hostile emails.  Please show us one.  In [redacted]'s email on July 11, he says "you already have your money, so if you don't think you have any responsibility to go back and brush on the wood preservative..., I guess I'll have to contact our church and pay them..."  Hardly threatening or hostile. And the letter we sent (which I forgot to date) on or about August 4.  We don't exactly feel as if a letter that begins with "We just need to let you know how disappointed we are with how you have chosen to deal with us..." is in any way hostile or threatening. We, also, have the right to express our feelings to the Revdex.com.  Just because Mr. T[redacted] does not agree with the does not mean that we are obligated to "redact and retract" what we believe to be the truth. Mr. T[redacted] states "complaints file with BB are neither true nor false and are not defamatory until investigated."  So if this is the case, our truth is just as valid as his truth.  Our statements are not defamatory, misleading or slanderous. Desired settlement: We will prepare a letter to Haney Lumber and express that we regret our premature letter to them.  We agree that we should have given Mr. T[redacted] time to respond before we wrote to them.  However, we did not "send contracts (?????)... naming T[redacted] Construction."  We don't send contracts to anyone. I highly doubt that Marilyn at Haney Lumber "confronted" Mr. T[redacted].  Marilyn is a nice lady, who I am certain, appreciates the business he gives her company.  We didn't "attack" Adrien.  We had a good working relationship with both Marilyn and Adrien while we purchased hundreds of dollars-worth of building supplies from them. Please ask Mr. T[redacted] to not go back onto our property.  We withdraw the request for him to do so.  We have apologized as much as we are going to.  If he feels the need to file a lawsuit, let him bring it on. Sincerely, [redacted] & [redacted]

We have been waiting for a response to our complaint for 30 days (Aug. 4 to Sept. 4).  We have never received a response.  I have tried calling Revdex.com and cannot get a real person to answer the phone.  I don't know what to do next.  AGAIN - WE HAVE NEVER RECEIVED A RESPONSE FROM TRAMPUSH CONSTRUCTION.  #[redacted] If you have, kindly send it to us.  He has still never responded to us, nor has he cashed the check I wrote to him on 7/5/17 in the amount of $724.29.

Our company received your letter of complaint submitted 8/4/20 17 regarding past customers [redacted]& [redacted].I am responding tocomplaint by [redacted]s to Revdex.com and include the actual correspondence, includingthe bid estimate/ contract awarded and terms within. (Page 1 & 2)The contract was 1 00 %...

fulfilled as of July 1st, 20 1 7. (Page 5) Note in [redacted]s letter states " Pictureswere far away " ** Please note that the terrain is very steep as well as each and every picture ourcompany sent, can be opened and made to ANY size up to 8 X 11 " pictures by the click of yourcomputer.The documentation pages 1 - 12 attached negates ALL claims the [redacted]s have made against ourcompany within the terms of said work contracted per bid estimate # 1005 (page 2)a) Payment of jobb) Supplies of materialsc) Expectations vs. contract obligations.d) Completion of jobe) Communicationf) " He should finish what he promised to do "First issue:a) the [redacted]s state that " after paying $1454.29 we expect Tom to complete the job.Both [redacted] & [redacted] attended initial meeting with Tom & Ann T[redacted], Owners ofTrampush Construction Inc. The used roof metal the [redacted]'s wanted applied for job use wasnoted in the hut . Nothing of wood treatment was discussed, pointed out or left out to apply oraddress the pine material on fascia.At this time, Tom clarified the majority of the metal was inappropriate & Tram push ConstructionInc. would supply metal for reroof at no additional charge .The [redacted]s did not provide all the material. In fact the only material used from the [redacted]s was 2pieces of metal .All the felt paper, wood sheeting ,rafters, pine fascia boards , caulk , labor etc was provided byTrampush Construction Inc.This contract bid was then sent May 31, 2017 via email : see attached Page 1 & 2 .Clearly the numbered steps on contract you can see Pg 2 , all materials & labor included.The [redacted]s paid Ya down after their approval and in a phone call .Mr. [redacted] stated how heappreciate the concise and clear bid as his employment "I use to screen contracts for a living andthis estimate was the most thorough he'd seen".The [redacted]s immediately seem very personable.The [redacted]'s noted several times preparing the property for sale as they no longer want to evercome back to Colville I Evans Washington as they have severed family ties , stated their personalreason sell .The [redacted]s stated how unhappy they were with the renter that had rented & occupied theproperty.The [redacted]s noted that they were in a feud with the neighbors adjoining their property line asdifferences over snowplowing, power over the property lines, as well as the [redacted]s havinghired the neighbors to re-deck the cabin . Their unhappiness with that job & disposal of materialsIt became clear that the [redacted]s are unhappy with all aspects of this cabin any people inconjunction with the property.Its unusual to meet clients for the first time and be told all the above.At the time it seemed irrelevant however in thinking back, it seems moreso" heads up" thatperhaps the [redacted]s are just never quite content with any arrangements or agreements they make?Regardless, we remained professional in every aspect each & every detail of the bid to the[redacted]s was clarified. Job was completed as contracted.See Page 2 Bid itemized 1- 10.b) Materials:There were two alteration to the job 1) the metal used. The [redacted]s had supplied used, rusty,predrilled galvanized metal they had salvaged and directed me to use as the replacement metalon this job. The [redacted]s wanted the job done as complete and frugal as possible to ready for sale.I sorted thru the [redacted]s metal and after inspecting the stack of metal, I realized this metal had nointegrity. The metal [redacted]s provided was visually was paper thin in places and sunlight showedthrough in rusted areas. Therefore, it was my professional judgment to provide alternative metalof quality AT MY OWN COST. To honor the contract already agreed on.The wood treatment for the new fascia the [redacted]s are filing the compliant for , was neverdiscussed with the [redacted]s in any way, ie: (IS) emails, multiple phone calls, face to face meetingetc.Wood treatment was never part of the bid on estimate in any application . Neither was jacking upthe porch that at my cost was extra , which I chose to do as a professional decision . That wasadditional labor , materials at my cost.c) Expectations vs contract obligations.The [redacted]s state they expected the wood treatment to be applied but at you can see on emailpg 7 all the discussion over wood treatment was after the job completed .If you look at my contract, it was clear and concise in itemizing, products and intent from start tofinish of the entire re-roof.There simply was never any illusion that the new fascia would be painted , sealed other than caulkthat was itemized on bid. It was never a discussion. Period.d) CompletionThere were CLEAR pictures our company sent to the [redacted]'s upon completion ( See page Sattached) The [redacted]'s lied and stated the pictures were too far to see- this is an outright lie .Each of the pictures emailed can be " clicked on" and enlarged as large as one would like on thecomputer.The picture closest to the building you can see in the email, and is at most 8ft awayfrom the door/ fascia.Multiple pictures , on VERY STEEP property , I obtained as close as I could, the fascia, trim androof as completed.I also had to jack up the front porch, as so out of level the trim metal would be impossible to applywithout bending. Additional labor, hours and again, providing over and above a job withintegrity.The [redacted]s emailed a reply upon completion ( Page 6 ) Stating :" THE JOB YOU DID LOOKS GREAT. THANK YOU SO MUCH . YOU CAN SEND THE KEYS TOARIZONA." WE ARE OFF ENJOYING CODY WYOMING, HAVE SEEN 2 RODEO'S , A DINNER SHOW ANDHAVE SHOPPED A BUNCH. THE MONEY GOES "POOF " HERE.Again, no mention of any dissatisfaction, job uncompleted, nor ANY wood treatment.Job completed, pictures sent, keys returned, payment in full, email of satisfaction. ( Page 6 )e) Communication:[redacted]s have had stated they did not like " no reply to their email over fascia. After 15 emails andagain, multiple phone calls, there seems to be no lack of communication.The emails have verifiably come thru, been ask & answered and job completed.Somewhere between July 1 email of completion and satisfaction of job completed, the [redacted]snoted on (PAGE 7) July 4th, email a request for more work to include painting fascia and patchwood peeker holes , and I quote"how much more would it cost for return to jobsite) and additionally apply wood treatment aswell as " Repair Wood peeker holes "[redacted]s stated, " We forgot to ask" in two lines of the email on page 7-Also they stated" You needn't make a special trip" If you happen to be in the area, there's nohurry.I emailed response and ask " is that what's inside the quart in the hut?In email requesting additional work, Trampush Construction stated " If you have materials, thelabor would be $280 +tax. That wood peeker hole , just to be a creative fix. " PAGE 7 attached.In conclusion,[redacted]s state in complaint to Revdex.com" he should fulfill what he promised to do". This is a lie.The [redacted]s are deliberately misleading, spreading mistruths of our agreements in contracts.The [redacted]s version of the truth is slanderous and defamatory.The [redacted]s sent hostile emails beginning on July 11th after the job completed - see page 8 .The [redacted]s stated they are" not builders", however in their personal letter to our company, Ireceived on August 11th, 2017 (Page I 0 & 11) and numerous emails ( 15 total exchanges of emailand numerous phone calls, as well as 2 pg. letter from the [redacted]s that reflect more threateningand hostile emails from the [redacted]s.The [redacted]s have contacted Revdex.com, and expect my company to provide over and above an originalcontract. This is simply not going to happen.The [redacted]s have noted the wood treatment was never a part of this contracted bid.The [redacted]s have also stated they are satisfied, as well as asking in addition, more work to bedone. When a separate bid given, there was sudden dissatisfaction.Trampush Construction Inc. has never been to court, had any complaint to Revdex.com, nor any rudeexchanges in such a harassing nature in 31 + years of being a licensed, bonded contractor.Trampush Construction Inc. has solid integrity and reputation in this small Stevens CountyCommunity area, thus the solid referral by one of our main suppliers, HANEY LUMBER INC.The [redacted]s need to redact and retract the mistruth and slander they have been submitting to Revdex.comas well as Haney Lumber Inc. and ANY and all others included.Complaints file with Revdex.com are neither true nor false and are not defamatory until investigated.Defamation requires a statement of fact. This is my side and statements of fact due me in theprocess of a complaint.Trampush Constructiom Inc has not had opportunity to rebut.The [redacted]s have also gone over and above including Haney Lumber before our company hashad the legal time & recourse to response to the claims. Sending contracts and stating falseallegations naming Trampush Construction Inc. This is a defamatory lawsuit waiting to happen.Therefore, The [redacted]s choice to send a letter to Haney Lumber Inc. is slandering not onlyTrampush Construction Inc., name and workmanship., but also the [redacted]s named Adrianne atHaney Lumber Inc. as liable himself, for a bad referral as their employee.Time and place of complaints in proper order are clear in the forms online with the Revdex.com. To gomaliciously over and above addressing my suppliers before Trampush Construction Inc. has evenreceived thru US postal mail , the complaint flle against Tram push Construction Inc is defamationas it occurred before process due our company.Upon entering the store of Haney Lumber Inc , Tom T[redacted] Owner , was confronted addressedby Marilyn H[redacted], who also has been in business over 50 years.The employee of Haney Lumber Inc , Adrianne was also attacked .It is agreed between the business Owners, that this behavior of [redacted]s is slanderous anddefamatory.The order and manner of The [redacted]s conduct is in violation of my rights , Revdex.com bi-laws andWashington Courts Law .The [redacted]s attempts to adversely affect Trampush Construction Inc. business, intend to create anegative impact, can affect not only our company name but also rates of Contractors license ,bonding & insurance as well as potential clients ahead in defamation of Tram push ConstructionInc. reputation & integrity.Desired settlement:[redacted] and [redacted] need to retract their mistruths and defamation to not only the Revdex.com but also toHaney Lumber Inc.as well as Trampush Construction Inc. any and all others the [redacted]s haveinvolved.A letter of retraction from the [redacted]s needs to become record of this file .If these actions do not cease and desist, Trampush Construction Inc. will have no other choicethan to pursue legal action naming [redacted] & [redacted] in a defamation action in WashingtonCourts and let the courts decide the legal recourse within.I have no further obligation to the [redacted]s, and Trampush Construction Inc will not provide anyadditional work, that was never included in the one and only contract . Nor contract with the[redacted]s here forward.Thank You for your time,DBA Trampush Construction Inc.