Trane Residential Systems

We apologize about the delay in our responseThe summer months are peak season for the HVAC industry and our response time can be increased due to the number of inquiries we receive during this timeWe strive to handle each concern as top priority and will reach out to you as quickly as possibleThank you for your patience Trane/American Standard Consumer Relations

Complaint: [redacted] I am rejecting this response because: Trane replied on 11/3/stating:"Thank you for reaching out to Trane regarding your concernsA representative will be reviewing your case and reaching out to you to discuss your situation furtherThank you for your patience while we investigate this on your behalf.Consumer RelationsTrane/American Standard"As of this response, no contact has been attempted by TraneI am still waiting on an appropriate response to my complaint Sincerely, [redacted] ***

We apologize about the delay in our responseThe summer months are the peak season for the HVAC industry and our response time is longer than in the off peak seasonA representative has been assigned your case and will be reaching out to you as soon as possibleThank you for your patience

Thank you for reaching out to Trane and American Standard through the Revdex.comI am very sorry to hear that you have experienced an issue with your product and hope we can rectify this situation for youTo better assist you a representative has been assigned your case and may have been in contact with you alreadyIf you have not heard from someone we will be reaching out to you as soon as possibleWe look forward to assisting you with this matterSincerely, [redacted] Consumer Relations Supervisor

We apologize you have experienced an issue with your Trane equipmentAs the manufacturer of an applied product, there are a wide range of factors that can affect the equipment's performance and longevity, including installation, maintenance, and environmentTrane provides a limited warranty to account for many of these variables and Trane has honored your limited warranty to its fullest extentAt this time, the limited warranty on your equipment is expired and we respectfully decline to participate in offsetting the costs of your repairWe appreciate your contact and your feedback

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ A representative with Trane Consumer Relations has gotten the part expedited to the consumer and has offered to reimburse for the cost of two portable air conditioner unitsConsumer Relations is also paying a dealer with more immediate availability to go out and perform the required work

Complaint: [redacted] I am rejecting this response because: You are incorrect!! Trane did use the Aspen coils on there systems in order to achieve the energy efficiency rating at the time my system was installedTrane only later made there own coils which are now aluminumMy trane approved system was installed by a trane authorized installer and my aspen coil installed was backed by Tranes warranty covering parts and labor, so there should be no issue to thatMy aspen coil that was replaced the first time that it failed was approved by trane alsoSo it does not matter since you are still liable for the product installedTrane also refunded me in the past when my first aspen coil failedSo there should be no reason why you should not refund me nowYou are commiting a fradulent act if that is your stance and you are beaching the trane warranty contract that trane agreed upon!! Nowhere does the contract state that the freon is not included in the warranty nor does it state that a different branded coil is not covered! You obviously dont even know you own products history in that trane used aspen coils in the pastAgain know all the fact before you make up an excuse not to pay out what is owed to me because your product failed! Look at my past complaint Revdex.com case#Submitted on 9-5-in which trane approved a refund on coolant I paid out of pocket for the failed Aspen coil.Again, proof that the brand does not matter!!! Sincerely, [redacted] ***

Thank you for reaching out to Trane regarding your concernsA representative will be reviewing your case and reaching out to you to discuss your situation furtherThank you for your patience while we investigate this on your behalf Consumer Relations Trane/American Standard

Thank you for contacting Trane/American Standard through the Revdex.comWe are sorry to hear that you are experiencing an issue with your Trane/American Standard ProductA representative will be reaching out to you directly to discuss the options for a resolution to this situationWe look forward to working with youThank youConsumer Relations Department Supervisor

Complaint: [redacted] I am rejecting this response because:While we are satisfied with the case being assigned internally and encouraged by the discussions we've had, we do not have a final resolution at this point, so it would be pre-mature to close the complaint at this timeWe are encouraged though and thank the Revdex.com for the help and assistance we could not get through TRANE ourselvesWe will remain optimistic Sincerely, [redacted] And [redacted]

Complaint: [redacted] I am rejecting this response because: No one has contacted me about this! They told me a representative would be reaching out to discuss the matter with me further but I have not been contacted at all Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @irco.com The consumer was offered a goodwill concession beyond the terms of her limited warranty because of the issues she has experiencedThis offer was declined and her case was closedHowever, a different representative will be reviewing her case and will reach out to her to discuss the options further

Thank you for reaching out to Trane/American Standard regarding your concernsA representative will be reviewing your case and reaching out to you to discuss your situation furtherSince your equipment is currently functioning and you have cooling/heating it may take up to hours for a representative to reach out to youThank you for your patience while we investigate this on your behalfConsumer RelationsTrane/American Standard

Trane Consumer Relations has forwarded this complaint to the local sales office for reviewDuring the course of this review it was determined that none of the issues that the consumer has encountered are due to malfunctioning equipment but rather the result of dealer errorsTrane has determined that the installing dealer must remedy these issuesThank you

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: ***, Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@irco.com
Mr***,
Thank you for voicing your concerns regarding your Trane productWe have reviewed the bulletin under which your equipment
was listed and can confirm that the bulletin did expire in Trane has no further legal obligation to cover any repairs under this bulletinAdditionally, Trane does not have records of all homeowners with our product as we do not sell equipment directly to consumersAt the time of this bulletin we did send all of our distributors and dealers a notification of the issue and requested that they relay the important information to any consumers who may be affectedIf your dealer did not inform you of this issue please address this issue directly with them as they are independently owned and operatedThank you for your contact
*** ***
Consumer Relations Supervisor
Trane/American Standard Residential
Ingersoll Rand

Thank you for contacting Trane Consumer Relations regarding your concernsAs a manufacturer of heating and air conditioning equipment there are a variety of complexities that weigh into the performance of our equipment and much of that is impacted by the application in which it is installedFor
this reason Trane chooses to handle each consumer inquiry on a case by case basis by maintaining direct contact with our consumers to reach an amicable resolutionAdditionally, by maintaining direct contact with our consumers we are able to reduce the amount of time spent reaching a resolutionA representative will be reviewing your complaint and reaching out to you within hoursIf you would like additional support you may contact us at *** Monday through Friday between 8:00am and 6:00pm CT Thank you for your contactTrane Consumer Relations Management

Greetings,This case has been assigned to a Consumer Relations team member and an internal ticket has been created under ticket number ***The representative has been in touch with Mrand Mrs*** to determine how we may best assist themOnce an outcome has been reached an update will be
providedThank you.*** ***Consumer Relations Supervisor

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***The response simply states that someone will get in touch with meIt is not clear to me if they are acknowledging a problem or are going to actually fix this situationThis complaint should be outstanding till it is resolved.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I only wish to be contacted and or communicate thru the Revdex.com message system to resolve this matterI tried contacting you via phone in the past as stated on my complaint and that did not resolve the issue at handI only wish to resolve this issue publicly thru the Revdex.com website as that is how this process operates
Sincerely,
*** ***

Thank you for reaching out to Trane regarding the concerns with your productWe are sorry to hear you are unhappy with your equipmentA Trane Consumer Relations Representative has been assigned your case and will be reaching out to you directly to discuss this situation furtherThank you for
taking the time to provide your feedback. ***Consumer Relations Supervisor